Probe CX

How do you achieve a 90% customer conversion rate in collections? At Probe CX, we partnered with a leading Buy Now, Pay Later firm to revolutionise their collections approach. Read the full story to see how our tailored solutions are making a difference. https://hubs.la/Q02ZQF1H0 #CustomerExperience #CXInnovation #AIandHumanTouch #ProbeCX #ProbeGroup

New year, new beginnings. Ready to thrive in a bright, bold and buzzing workplace? Probe CX offers a vibrant environment that values team spirit and connection. Explore our open roles and take your career to the next level! Start your journey today 👉 https://hubs.ly/Q02ZQGN80 #JoinUs #CareerOpportunity #ProbeCX

We want to take a moment to express our thanks to our incredible team, clients and partners. Your support and collaboration have made this year truly remarkable. Together, we've achieved so much and we're excited to embrace an even brighter 2025 with you by our side. From all of us at Probe CX, Happy New Year! Here's to another year of success, innovation and growth. #HappyNewYear #ThankYou #ProbeCX #ProbeGroup

2024 has been a year of growth, collaboration and innovation, and we couldn't have done it without your support. We're excited to see what the new year holds and look forward to continuing this journey together. Wishing you and your loved ones a joyous holiday season filled with warmth, happiness and health. Here’s to an even brighter 2025! #HappyHolidays #ThankYou #SeasonGreetings #NewYear2025 #ProbeGroup

Did you know that 89% of customers now expect access to self-serve options? This shift in expectations highlights the need for businesses to innovate and adapt. https://hubs.la/Q02ZMrKK0 #GenerativeAI #CustomerExperience #probecx

Congratulations to our amazing IT team for earning the No. 62 spot among large organisations on the Best Places to Work in IT 2025 list by Computerworld. This prestigious ranking honours top workplaces for technology professionals. We're thrilled to have climbed higher from last year – a testament to the growth, innovation and outstanding leadership within our IT department. Probe CX has also ranked in the Top 10 for 'Retention and Engagement', showcasing our team's incredible drive and commitment to success. Thank you to our IT teams for their dedication and to our Group Executive, Technology, Rohan Khanna, for inspiring this achievement. Your leadership continues to propel us forward. Read the full article here 👉 https://lnkd.in/gMHWrXr3 #Innovation #Leadership #BestPlacesToWorkinIT2025 #ITExcellence #ProbeGroup #ProbeCX

Digital transformation could be the key to staying competitive in today’s fast-paced world. From enhancing customer experience to streamlining operations, it’s about leveraging technology to create value at every touchpoint. Whether you're at the beginning of your journey or looking to refine your strategy, this guide is for you. Read the full article here. https://hubs.la/Q02-4wYk0 #DigitalTransformation #TechInnovation #CXExcellence #ProbeCX #BusinessGrowth

Join a workplace where team spirit, collaboration and a sense of belonging are at the heart of everything we do. At Probe CX, we’re proud of our bright, bold and buzzing culture - and we’d love for you to be a part of it. Discover your next career opportunity here. https://hubs.la/Q02ZMpvB0 #CareerOpportunity #JobAlert #LifeAtProbeCX

We’re excited to welcome passionate Customer Service Specialists to our dynamic, fast-paced contact centre in Maroochydore. If you're ready to grow with a supportive team, apply today. Know someone who’d be a perfect fit? Feel free to share this opportunity with friends and family. https://hubs.la/Q02WWSY_0 #Maroochydore #JobAlert #ProbeGroup #CustomerService #ProbeCX

Last week, Anurag Chaturvedi and Karan Kanchan ⭐️ represented Probe CX at the annual ASFA | The Voice of Super Conference, showcasing Probe CX’s commitment to enhancing retirement outcomes for superannuation members. We’re passionate about driving meaningful change in the superannuation sector through enhanced member engagement, resolution and experience. Probe CX’s Superannuation Solutions: ⭐ Compliance and Risk Mitigation: Ensuring compliant operations under AFSL governance with proactive risk management. ⭐ Enhanced Member Experience: Deliver exceptional, omnichannel member experiences aligned with your fund’s values. ⭐ Contact Centre Specialists: Scalable, empathetic, tech-driven solutions with an experienced workforce supporting your CX vision. ⭐ Digital Innovation: AI-driven self-service, Gen- AI 🤖 powered chatbots and call elimination and deflection; reducing operations cost and addressing complex customer queries. ⭐ Data Analytics: Personalised member interactions and enhanced member loyalty through data-driven insights. By partnering with Probe CX our clients have achieved:  💹 85% increase in CSAT 💹 15-point NPS improvement 💹 25% digital deflection rate 💹 70% chatbot confinement rate 💹 25% contact centre cost reduction. Our insightful conversations at ASFA reinforced our commitment to becoming the superannuation industry’s CX partner of choice. With highlights from speakers such as Tobias Feakin, Catherine Ball,  Michelle Simmons, Simon Segars, Janine Mohamed, Dean Boxall, Mary Delahunty and Giaan Rooney, who reinforced the importance of collaboration to improve retirement outcomes. #Superannuation #CXExcellence #MemberEngagement #CustomerExperience #ASFAConference Probe Group #ProbeCX