SA Water

Online or on the phone, our Adelaide-based Customer Care Centre are here to help! During 2024, the team responded to more than 385,000 customer enquiries, including 130,000 via email. With plenty of self-serve options available 24/7, we’re always here if you need us: sawater.com.au/contact-us

It’s ‘elephantastic’ to see Burma settling into her spacious new home at Monarto Safari Park. Through a partnership with Zoos South Australia, we’re helping to keep her waterholes full of water, direct from the River Murray, for splashing, drinking and plenty of muddy fun. We look forward to welcoming the rest of the herd later this year.

Visiting Monarto Safari Park these school holidays? You’ll find our new drinking fountain at the Black Rhino bus stop, near the Asian elephant habitat, making it easier than ever to stay hydrated. Choosing tap water over bottled is also great for your wallet and helps reduce single-use plastic waste, protecting ecosystems and the incredible wildlife we all love.

Rounding off the review of 2024 was the exciting news that Monarto Safari Park would be welcoming its newest resident, Burma the elephant. Through our partnership with Zoos South Australia, we’ve recently helped fill the waterhole in the new Clover Leaf area, offering a place for Burma to drink and escape the heat. First established in 2020, the eight waterholes in the precinct are filled with water direct from the River Murray transported through our Murray Bridge to Onkaparinga Pipeline. #BestOf2024

Our largest wastewater treatment plant is undergoing a series of upgrades, with one of the projects already underway to more than double its capacity to receive sewage to support Adelaide’s growing population. Among the work is building a new and significantly larger inlet for the Bolivar plant – where raw sewage arrives from the wider sewer network – to ensure it can process up to 630 million litres of sewage per day. Take a look at how the new inlet is shaping up, with all eight of its screens now installed.

After a spectacular demolition, residents of Taplan were given a new a new 136,000 litre elevated water storage. Located in the SA Riverland, the 15-metre-high tank is ensuring ongoing reliability of water supply to the local community. This tank will be supported by a second ground-level tank with a capacity of 560,000 litres, also being built on site, providing additional storage capacity. #BestOf2024

In February, residents of Marla in SA’s far north began receiving safe, clean drinking water through their taps for the first time, with a new desalination plant up and running. The outback town’s small-scale reverse osmosis plant can produce more than 80,000 litres of drinking water each day. #BestOf2024

May’s cooler weather didn’t stop our Land and Recreation Specialist Peter paddling out and creating a thing of beauty. Using the Strava app to map his progress, Peter paddled the shape of the SA Water logo on Happy Valley Reservoir, taking just over 40 minutes to complete it. #BestOf2024

With 2024 closing in, it’s time to look back at some of our highlights from the year that was. Kicking us off is this fantastic mural added to our Woodside water storage tank by local artist Taylr Jay. The painting features native animals, plants and industries unique to the Adelaide Hills spot, including grapes and a historic gold mine. This project was led by the Woodside Love group with support from Arts South Australia and Country Arts SA and is one of five pieces of art on infrastructure we’ve completed this year. #BestOf2024

Putting the ‘action’ in our 2024-27 Reconciliation Action Plan (RAP), meet Jake and Lisa from the RAP Steering Committee, who will oversee the implementation of our RAP goals over the next four years. The committee – who represent key teams and disciplines across SA Water – will do this hand-in-hand with people right across the organisation, including our Kauwi Miyurna network group. The presence of Jake (as Co-Chair) and Lisa recognises the importance of having perspectives from our Aboriginal employees to inform our decision making. You can read our RAP online: https://lnkd.in/gTQmesP5