Victorian Virtual Emergency Department

👵🏠 Aged care facilities deserve the best medical support. VVED offers a seamless connection to our expert medical team, ensuring residents receive top-notch care without disruption to their daily lives. 🩺🏡 #VVED #AgedCare #ExpertMedicalSupport #VirtualED #VictoriaWideService

📱 Anyone in Victoria with a mobile device and internet connection can now connect with our dedicated team of emergency nurses and doctors. You don't need to physically visit a hospital to receive medical advice and care. We're committed to making medical care available to all. 🩺 #VVED #VirtualED #VictoriaWideServic

With modern technology, you can now have a face-to-face consultation with our emergency nurses and doctors using your smartphone or camera-equipped device. Our virtual platform enables a seamless and personal interaction, allowing us to accurately assess your medical needs and provide you with the care you need. 📱🩺 #VVED #VirtualED #VictoriaWideService

🌟 With VVED, your safety is our mission. If our medical professionals advise ambulance transport, they will directly contact Ambulance Victoriafor a rapid dispatch. Ambulance transport to the nearest emergency department will be swiftly arranged, ensuring your safety. 🚨🏥 #VVED #Ambulance #Victoria #SafetyFirst

Connect now with our team of emergency doctors and nurses. They are available online 24/7 to provide medical care when you need it the most. VVED is about making emergency care simple and accessible.📞👩⚕️ #VVED #VirtualED #VictoriaWideService #ConnectNow

VVED is a free medical service available to all Victorians. Gain 24/7 access to triage, treatment and referral – all from the comfort of your home. 🏡 #VVED #MedicalCare #VirtualED #VictoriaWideService

👶 Say goodbye to lengthy waits at the paediatrics. With VVED, receive prompt and professional paediatric care from the comfort of your home, ensuring your child's health is our top priority. 🏥📞 #VVED #VirtualPediatrics #ConvenientCare #MedicalSupport

🚨 When it's not a life-threatening emergency, but you need medical care, call VVED. Connect via your smart device to access clinical assessments and medical advice from doctors and nurse practitioners. It's a virtual healthcare alternative designed for your convenience. #VVED #MedicalCare #VirtualED #VictoriaWideService

We’re delighted to announce that the strong partnership between the Victorian Virtual Emergency Department and Healthdirect Australia has been named a finalist in the Partnering in Healthcare category of the 2024 Victorian Public Healthcare Awards. The Victorian Virtual Emergency Service is provided by Northern Health. Healthdirect Australia manages the Nurse-on-Call nurse triage helpline. Consumers are triaged by nurses on Nurse-On-Call and, if appropriate, are offered the option of being transferred to the Virtual Emergency Service for remote emergency care. Since August 2023, more than 45,000 callers to Nurse-on-Call, who would have previously been advised to attend an emergency department, have been redirected to the Victorian Virtual Emergency Department and assessed from home. Over 80% of these have been successfully managed via video consult, reducing physical attendances at emergency departments across Victoria by over 36,000 presentations.  The judging panel for nominations noted the contributions from the two health organisations align with the focus of the Partnering in Healthcare Award, showcasing how services can work together to address common problems and improve outcomes.  Dr Loren Sher, Director, VVED said, “This partnership has been a critical first step in building a digital front door in Victoria, one where patients have a simple way to access the right care in the right place at the right time. It is revolutionising the way Victorians can receive healthcare, ensuring every Victorian, regardless of age and geographical location, can receive the same access to high quality urgent care around the clock.” Nigel Shroot, Service Director for Nurse-on-Call at Healthdirect Australia, added: “Together, we help Victorians avoid unnecessary journeys and reduce pressure on the state’s emergency departments. This includes triaging consumers to ensure they are best matched to the VVED as a care pathway, as well as providing the video consultation platform used by consumers and clinicians via healthdirect Video Call. In this way, we support the Victorian Department of Health’s strategic healthcare goals.” Winners will be announced on Tuesday 19 November at an invitation-only gala night to celebrate the 18th year of the Awards.

🌐 VVED’s interpreting services make healthcare accessible, ensuring language is never a barrier. Get the medical care you deserve with our seamless communication options. 🤝👨⚕️ #VVED #Interpreters #PatientCommunication #MedicalCare