Associate Director | Broker State Sales Manager

Join Macquarie’s Personal Banking division as a Broker State Sales Manager for Victoria and Tasmania in our Home Loan Broker Sales team.

Macquarie is a committed partner to the home loan broker industry, and our team is responsible for delivering an exceptional customer experience, driving high quality sales volumes and strong market engagement. Personal Banking offers everyday banking deposit accounts, home loans, and award-winning online and mobile banking apps and digital originations experiences. We aspire to be Australia’s #1 Digital Bank.  

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

Supporting the State Manager of broker home loans for Victoria and Tasmaina, your role is to manage the team to achieve desired market share objectives. This involves leading, coaching, and developing a group of Business Development Managers, fostering a high-performance culture that celebrates success but also supports learning, personal development, and growth. Your role will ensure that BDMs are accountable for their sales and quality outcomes, which can be achieved through diligent portfolio and pipeline management, together with supporting our BDMs in building and nurturing relationships with both existing and new brokers.

Additionally, the role extends to providing professional guidance to brokers, aiming to enhance their performance and the overall customer experience. This also includes making sure that loan quality and risk management around each relationship meets our expectations, policies and procedures. Active participation in strategic projects, stakeholder engagement, and focusing on key priorities within the business are also critical components of the role, together with keeping informed of market trends, product offerings and pricing information of competitors. Collaboration with the Personal Banking leadership team is essential to cultivate an inclusive and psychologically safe working environment. This comprehensive approach ensures not only the achievement of business objectives but also promotes a culture of growth, learning, and inclusivity within the team.

What You Offer

• Strong leadership skills and ability to motivate a team, communicate expectations, and develop team capability.
• Excellent industry knowledge of Australia’s home loan broker market, products, and credit policies and processes.
• Established relationships in Australia’s home loan broker market, including with Aggregators at their State Manager level.
• Proven experience in building internal and external relationships.
• Proven track record in managing business and operational pressures and customer expectations. 
• Ability to identify and drive data-based decisions to deliver continuous improvement, transformational initiatives, or projects.
• Strong analytical and problem-solving skills and a commercial mindset.
• Experience managing and driving change in a fast-moving environment, using Agile ways of working.
• Detailed understanding of the complete end-to-end home lending application process used in the broker market.
• Excellent communication skills, including presenting to large audiences.
• Proven experience delivering an exceptional level of broker partnering, including the ability to identify key iconic moments and intervene quickly where required to deal with broker escalations and complaints.
  
  

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Benefits

Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

• Hybrid and flexible working arrangements
• One wellbeing leave day per year and up to five additional days leave based on length of service
• Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
• Paid volunteer leave and donation matching
• Range of benefits to support your physical, psychological and financial wellbeing
• Access to a wide range of learning and development opportunities
  
  

Our commitment to diversity, equity and inclusion

We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.

If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.