At Boundless Learning we are empowering our partners to deliver exceptional experiences that expand opportunities for learners around the world. We put learner success at the heart of everything we do, empowering our partners to deliver personalized, learner-centric experiences that boost access and create economic mobility. At Boundless Learning you'll have the opportunity to collaborate with passionate, diverse teams, where your ideas are valued, and your expertise is respected. Join us on this meaningful journey towards transforming education and making a lasting difference in the lives of learners worldwide.
The Enrollment Assistant supports the student application process by partnering with the Enrollment Advisors to contact prospective new students for bachelors, masters, doctoral degree and certificate programs. Communication with prospective students is primarily through a high volume of telephone contacts with a goal to achieve speed to lead and contact percentage metrics.
Responsibilities
Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned.
Maintain a minimum standard of outbound calls to prospective students.
Achieve speed to lead and contact efficiency metrics.
Approach each call with a goal to transfer or set an appointment for Enrollment Advisors to speak with prospective students.
Adhere to lead management plan guidelines for each lead in the database.
Accurately record interactions with each prospective student in the database.
Run filters and reports to update daily trackers and team boards for the program teams.
Support application/registration events as applicable for each team.
Be an active participant in cross-functional team events.
Qualifications
One to three years customer service experience in an outbound calling environment.
Outstanding written and verbal communication skills.
General knowledge of higher education industry.
Proficient in MS Office.
What We Offer
You will have access to a range of benefits including:
Medical Discount Program
Wellness Program
Employee Assistance Program
Annual Leave
Parental Leave
If you are passionate as we are about education and want to join a supportive and lively team, we want to hear from you! Click 'Apply Now' to create your application online.
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Technology, Information and Internet
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