At Cars24 we don't just accept differences, we celebrate it and support it for the benefit of our employees and customers!
CARS24 is a global used vehicle e-commerce platform with over US$1billion in sales. The company originates in India, where it is the largest player in used vehicles, 10X the size of the next competitor. Australia, along with Dubai, Saudi Arabia, and Thailand are priority markets. Join the business that's changing the way Australians buy and sell cars!
High volume business with huge growth opportunity!
About the role:
We are looking for a professional, friendly, multi-skilled individual to join us as our Finance and Business Manager to guide and help customers through their finance applications when they buy their car. You will be assisting customers navigate finance options at the time of check-out and will be screening and assessing customers to find them the best finance option while providing exceptional customer experience throughout the process.
The role is based at our Laverton North location, 5 days a week including Saturdays.
Requirements
Minimum 2 years experience as a finance consultant / broker / business manager, preferably in Asset Finance or car dealerships
Cert IV in financial services (good to have) or equivalent and / or relevant tertiary qualifications
Assessing customers' needs, creditworthiness and affordability using data shared by customers and from credit agencies
Provide exceptional multi-channel (calls, emails) assistance to our customers through their finance application using your deep knowledge of car loan products
Acting as a liaison between lenders and customers to help customers navigate through declines or requests for more information from lenders
Acting as trusted advisor to customers looking to purchase other ancillary products such as Extended Warranty and tinting from Cars24
Passion and go-getter attitude to achieve strong customer outcomes
Excellent communication skills with ability to explain and resolve queries regarding financial products to customers
Proven customer service background with experience in both inbound and outbound calls to customers
Flexibility to work with new and changing technology platforms
Attention to detail to make sure all I's are dotted and T's are crossed in the entire customer loan journey
Be prepared to undergo a police and background check
Benefits
Competitive salary package
Exceptional employee benefits!!
OTE - $120k++ uncapped earnings (base + super + commissions)
Employee Assist Program
6months Parental Leave
Ground-up opportunity: build a big business from scratch and shape the strategic direction of the market, changing the way Australians buy cars
Amazing people & network. You are not alone - we keep standards high for anyone who joins us here. We also have access to an amazing list of advisors and investors that we actively engage
Seniority level
Entry level
Employment type
Full-time
Job function
Sales
Industries
IT Services and IT Consulting
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