Junior Partnerships Manager

About SquareTrade:

SquareTrade is not just a game-changer in consumer electronics insurance; we're an industry revolutionary. Our customer-centric approach and unparalleled operations have propelled us to the forefront of a $30B market where innovation has been dormant. We’ve joined hands with some of the world's leading retailers and carriers, like JB Hi-Fi, Amazon, Walmart, and T-Mobile, to name a few. Our reputation is supported by countless industry awards and tens of thousands of 5-star reviews. As part of the Allstate family, we’re extending our influence globally with offices in San Francisco, London, Tokyo, and Melbourne. We're constantly evolving, and we believe you could be the catalyst for our next transformative phase.

The Role:

Reporting to the Senior Director of Partnerships & Growth, the role is responsible for day-to-day management of our important retail partner accounts. The role is primarily focused on key stakeholder management at the client Head Office level and ensuring the delivery of growth plans.

The role is responsible for driving sales and profitability across the partners within your portfolio. You will work in partnership with your key stakeholders on new products and program initiatives, ensuring that delivery and execution results in optimal sales outcomes.

You will ensure we deliver value through our core products such as: Extended Warranties, Mobile Protection, Trade-in program, and repair services.

What Makes This Role Unique?

• Impactful Endeavours: Your strategies will directly influence SquareTrade's growth and client engagements in Australia.
• Growth-Oriented Environment: Gain a comprehensive understanding of our operations and be empowered to drive change.
• Leadership Exposure: Interact frequently with top-tier management within SquareTrade and our esteemed partners.

We're Looking For Someone Who:

• Is constantly inquisitive, seeking growth drivers and pursuing optimal results.
• Has an entrepreneurial spirit, thinking innovatively and acting decisively.
• Is an adept communicator, able to inspire others and navigate diverse teams.
• Remains unyielding in the face of challenges, bringing resourcefulness to ambiguous situations.
• Is highly organised and meticulously able to track projects and initiatives from inception through to launch leveraging prior project management experience
• Possesses world-class stakeholder management skills with the ability to build trust and gain credibility quickly

Key Responsibilities:

• Manage partner relationships across the business divisions day-to-day and implement short, medium, and long-term strategic plans.
• Drive program performance and development through constant oversight and scheduled reviews, sales growth initiatives, customer service level monitoring, new product introduction, etc.
• Analysis of sales and customer service data to identify issues and opportunities for improvement. Leverage data in making recommendations to improve sales, attach rates and overall revenue and profitability.
• Work with the Partner in identifying new growth opportunities. Develop presentations & proposals to secure the growth opportunities. Ensure that proposals are commercially and technically viable.
• Support the onboarding and launch of new partners/ products/ promotions so that the experience is smooth and seamless for all parties and delivered within agreed timelines.
• Work with SquareTrade Operational teams as the key point of contact and reference for the Client and ensure queries and issues are resolved quickly and effectively.
• Work closely with cross-functional teams including Operations/CX, Finance, Legal/Compliance, Marketing, and other teams to introduce required changes to product and/or service.
• Understand the competitive landscape with respect to competing products, and ensure our products and services are innovative and provide a competitive advantage to our clients and end Customers

A successful Partnerships Manager is a true relationship owner for SquareTrade partners, leading them to greater revenues from programs and improved customer loyalty. You will also bring strong collaboration when striving towards sales and profitability goals, and enthusiastically support your colleagues day-to-day.

Qualifications:

• 2+ years’ experience in a consulting firm and/or in one of the following sectors is highly desirable; Retail, Financial Services or FMCG
• Degree in one or more of the following disciplines: Marketing, Business, Economics, Finance or a related field preferred
• Proven success in managing client and / or supplier relationships and negotiations

Our Core Values:

• Customer Obsessed: treat every customer as if you were that customer
• Innovate: never stop asking how we can do things better
• Be an Entrepreneur: use resources wisely. Creativity, smart execution, and long-term thinking are free.
• Make an Impact: be passionate about what you do. Make a difference. Get stuff done.
• People Come First: Hire the best. Then, respectfully challenge them to do their best.
• Integrity: be honest, be humble. Be you. With our customers, clients, competitors and each other.

Benefits of Joining SquareTrade:

• Paid volunteer day and community involvement.
• Monthly allowances for phone/internet, wellness, and professional development.
• Access to comprehensive mental health resources.
• Inclusive hybrid work model, with a one-off $750 home office set-up allowance.
• Regular company socials to celebrate our collective achievements.

Ready to Make an Impact with SquareTrade?

We are proud to be an Equal Employment Opportunity employer, promoting diversity and inclusivity in the workplace. We invite applications from all qualified candidates, regardless of race, gender, age, religion, disability, sexual orientation, or any other status. Join us in making a difference.