Senior Claims Consultant (Liability and Professional Indemnity)

What’s in it for You?

• Join a well-established global company and supportive close-knit national team
• Long-term career development opportunities
• Flexible working options are encouraged to support work-life balance

About Our Culture

At Crawford, we value our people; as such, we hire for attitude and train for skill and offer a supportive and positive work environment, so our people are always developing their skills and expertise to thrive in their role.

We are seeking someone that can do the job, but just as important, are able to add to the already great culture of our team and can demonstrate the qualities below, because it’s who you are.

Drive – you are intrinsically motivated to give your best that is manifested through the high quality of your work and customer service.

Integrity – you are impeccable with your word and follow through on your commitments.

Growth mindset – you encourage collaboration in every interaction and welcome feedback in order to grow and also impart your learning with your team.

About the Opportunity

We are excited to be growing our team, and as a result, we are looking for a Senior Claims Consultant to join the Crawford TPA team on a permanent full-time basis. The ideal candidate will have deep expertise in liability and professional indemnity claims.

You will be joining a high-performing and supportive team, where you will be required to manage claims and showcase your leadership skills by supporting and mentoring junior team members on claim matters and developing their overall claims management skills.

Please note that while the location is advertised as Melbourne-based, we are willing to consider other locations/hybrid arrangement for the right candidate.

Key Responsibilities

In this role, you will be responsible for:

Claims Management

• End to end management of new and existing claims throughout Australia, in accordance with relevant legislation, defined procedures and delegation of authority.
• Focussing on proactive, cost effective and efficient management of claims, including strategies and solutions to achieve excellent results.
• Maintaining claims management systems with accurate and relevant data, claims information, reserves, and payments when information is received.
• Ensuring all recovery aspects of claims are monitored and amounts due are obtained where appropriate.
• Ensuring ongoing compliance with General Insurance Code of Practice and any Service Level Standard requirements.
• Engaging and managing expectations of multiple stakeholders through timely, clear and accurate advice to all communications – claimant, insured, broker, local coverholder, Underwriter etc.

Technical

• Handling technical referrals and covering supervisory duties as required.
• Ensuring potential fraud indicators are identified and acted upon.
• Identifying gaps in technical knowledge across TPA for improvement and working with the leadership team and the training team to fill those gaps.
• Contributing to the continuous improvement of processes and procedures.

Client

• Attending and preparing for client meetings, settlement conferences and Hearings.
• Building and maintaining positive relationships with Clients and stakeholders as necessary.
• Contributing to reporting and analysis of client portfolios as required.
• Managing Service Providers (Loss Adjusters, Experts, Legal Panel) to deliver best outcome on claim and in accordance with Service Standards.

People

• Assisting with mentoring and supervising Claims Consultants.
• Providing coaching and training to Claims Consultants to expand their technical knowledge and claim management skills as required.
• Assisting to support Claims Consultants in day-to-day tasks.
• Covering supervisory duties as required.

Key Capabilities

To be successful in this role, you must have:

• Strong technical experience in third party liability claims with at least 5 years’ + experience.
• Sound experience in financial line claims. Experience with employment practice liability claims and claims involving tax audits will be highly regarded.
• Demonstrated claims acumen, attention to detail, sound judgement and cost management awareness.
• Thorough knowledge of relevant legislation in Australia.
• Thorough knowledge of IDR processes and reporting requirements.
• Thorough knowledge of insurance terminology, practices, and conditions.
• Strong problem solving, resolution, negotiation and decision-making capabilities.
• Ability to interpret complex information and respond by developing and delivery of appropriate actions.
• Demonstrated resilience and tenacity to work well under pressure and with rapid change and an eagerness and ability to learn quickly and to share learnings with team members.
• Effective workload time management skills with the ability to prioritise tasks and achieve a commercial balance between speed and quality.
• Exceptional listening and communication skills.
• An understanding of basic insurance terminology.
• Ability to deliver training and mentoring to colleagues.

About Crawford

Crawford is the world’s largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.

Crawford offers services across the entire claim lifecycle – from ‘first notification of loss’ through to litigation for a wide variety of clients by providing the following services:

• Loss adjusting – property, major and complex loss, catastrophe response
• Third party administration (Crawford TPA is a Lloyd’s accredited provider)
• Forensic accounting including business interruption expertise
• Cyber response
• Managed repair services (Contractor Connection)
• Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants)
• Legal services (HBA Legal)

To learn more about Crawford, please visit www.crawco.com.au.

Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.

It is the policy of Crawford that all successful employees consent to a national police check. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

Interested? please submit a short cover letter explaining why you are suitable for the role along with your resume.