Collections Advisor

Ronse

Full time

Permanent

Collections Advisor

Heard of us?

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs.

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Purpose

The Collections Advisor will report to the Credit Manager and play a key role in supporting our collections team by managing customer accounts and facilitating the timely recovery of outstanding debts. This position requires a customer-focused professional with excellent communication skills, who can handle customer queries with empathy while working towards company objectives. The ideal candidate will have experience in collections or customer service, a strong problem-solving approach, and a passion for delivering high-quality service.

The role holder will work directly with colleagues across the telematics business to manage customer queries covering invoicing and payments, achieve cash collections targets and manage the accounts receivable ledger.

We would love to welcome you to our Ronse office, working hours of Monday-Friday, 8:30 am – 5:00 pm.

Your Responsibilities Day To Day Will Be

• Manage a portfolio of customer accounts, making outbound calls and responding to inbound inquiries to collect on outstanding balances.
• Negotiate payment arrangements and schedules that balance customer needs with company objectives.
• Handle customer queries professionally, providing accurate information and guidance regarding account status and payment options.
• Maintain detailed records of all communications and actions taken on customer accounts.
• Escalate complex cases or at-risk accounts to the Senior Collections Advisor or Collections Supervisor/Credit Manager as needed.
• Ensure compliance with company policies and regulatory requirements during all collections activities.
• Identify opportunities to improve customer satisfaction while maximizing collections performance.
• Support the team by participating in training sessions and sharing best practices.
• Meet individual and team performance targets, contributing to the overall success of the collections team.
  
  

The Experience/qualification We Require

• Fluent in Dutch (Flemish), French and English languages.
• Experience in collections, customer service, or a related field.
• Strong communication and interpersonal skills, with the ability to handle challenging conversations tactfully and professionally.
• Good organizational and time management skills, with attention to detail.
• Basic knowledge of collections processes, and relevant regulatory requirements is an advantage.
• Ability to work with collections software and data entry systems.
• You have a good understanding of Dutch and French – any additional language is a plus
  
  

What do we expect of you?

• A positive, customer-focused approach with a high level of empathy and patience.
• Ability to work effectively within a team, supporting colleagues and contributing to team goals.
• Proactive and adaptable, with a willingness to learn and improve.
• Strong problem-solving skills, with a focus on delivering solutions for customers.
• High level of integrity and commitment to ethical standards.
  
  

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
  
  

And of course, you will be compensated competitively and an excellent range of core benefits.