At Bellerose, a million things happen under the same roof. In our atypical office near Brussels, you’ll find our designers, product developers, the marketing department, logistics and almost everyone else involved in making our brand what it is. We have our own photo studio, rooftop terrace, yoga room, kitchen, plus plenty of room for a lot of people to work, all in an inspiring and people-friendly environment.
We believe in challenging ourselves, nourishing creativity, taking responsibility, and pushing forward – always with an open mind. That’s what we’ve been about since 1989. Want to be part of it all?
Introduction
We are looking for an enthusiastic and dedicated colleague to join our Customer Care team on a replacement contract basis. In this role you will be responsible for delivering excellent customer service and act as the key link between Bellerose and our customers.
Tasks
Respond to customer inquiries via phone, email or chat in a timely and professional manner.
Identify and assess customers’ needs and provide appropriate solutions and recommendations.
Process orders, returns and exchanges in accordance with the company’s policies and procedures.
Maintain accurate records of customer interactions and transaction.
Collaborate with other departments to resolve customer issues.
Continuously update knowledge of products, policies and procedures so you can help customers better.
Participate in team meetings and coaching sessions to enhance performance and customer satisfaction.
Profile
Minimum of 2 years of experience in a similar role, preferably in the retail industry.
Excellent communication and interpersonal skills.
Strong problem-solving skills and ability to multitask in a fast-paced environment.
Customer-focused mindset with strong empathetic skills.
Ability to work independently and as part of a team
Fluency in English and French or Dutch, both written and spoken.
Knowledge of CRM software and basic computer skills.
Be interested in new technology and artificial intelligence.
Offer
An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together
Flat hierarchies and short communication processes.
Flexibility and autonomy: homework and flexible working hours.
Meal and eco vouchers.
Interesting discounts on our Bellerose collections.
Participation in transport costs.
Activities in the office: Yoga classes, organized lunches,…
Offer summary
Location
Groot-Bijgaarden
Occupation
Full-time (36,5h)
Contract
Replacement contract
Starting date
As soon as possible
Are you the enthusiastic personality we are looking for? Then apply here:
job.be@bellerose.be
Seniority level
Entry level
Employment type
Contract
Job function
Other
Industries
Retail Apparel and Fashion
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