Customer Service Agent – Claims Department (gn)

Job Type

Permanent

Build a brilliant future with Hiscox

As an international specialist insurer, HISCOX (since 1901) is far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

To Strengthen Our Belgian Claims Team As From Our Office In Brussels Or Lisbon We Are Now Looking For a

Customer Service Agent – Claims Department (gn)

This exciting claims function is seen as a valued business partner and plays a critical role in day to day management of our business, the direction of our business and with our brokers.

This is not a traditional back office function. If you are fluent in French, Dutch and English - and if you are looking for a full-time and permanent position and if you like a structured and efficient way of working with the ability to be innovative and creative and you enjoy dealing with customers, showing empathy and a willingness to help, then apply now and become part of our awesome claims team! There’s no need to have experience in the insurance industry ; If you do so, this would be an advantage.

Your Tasks

• You are the first telephone contact for our customers in the event of a claim.
• You answer the questions of our brokers and end customers as far as possible on the phone and provide them with initial information on how to handle the claim.
• You may coordinate customer inquiries in close collaboration with other departments.
• You are monitoring closely the claims mailbox and processing timely the incoming correspondences.
• You are in charge of an accurate, timely and efficient data entry and quality checking of claims information as per Hiscox standards.
• You are responsible for the opening of new claims files into the system and you help with an efficient processing of the claims.
• You prepare the payment of claims and providers’ invoices in the system.
• You support our claims teams in processing claims and handle simple issues yourself in writing.
• You also support the claims teams administratively and operationally in handling the claims.
• You support and participate in the adaptation and improvement of processes and procedures.
  
  
  

Your Profile

• You work independently, precisely and in a service and solution-oriented manner.
• You have good communication skills when dealing with sales partners and customers.
• Your knowledge of spoken and written Dutch and French is very good and your knowledge of English is good.
• You have excellent organizational skills to enable you to keep track of priorities and a get it done attitude.
• You have good interpersonal skills.
• You pay attention to detail and quality to produce high quality output
• You have a good PC knowledge of common office programs (e.g. Excel, Word and Outlook).
• You are resilient, flexible, a team player, responsible and quickly familiarize yourself with new tasks.
  
  
  

Your Perspectives

• Team spirit, open feedback culture, flat hierarchies and creative freedom;
• Internal and external trainings;
• Promoted work-life balance through home office options and sabbaticals;
• Attractive remuneration consisting of fixed and variable components;
• Many social benefits, such as pension plans and travel allowances.
  
  
  

Work with amazing people and be part of a unique culture