Customer Service Officer

At Larcier-Intersentia, we enable knowledge. With software, online databases, books, journals and trainings. We are embarking on a thrilling journey towards the future of information, supported by a strong international group, and vast investments in new technologies. To support us on this growth path, we are looking for dynamic people to strengthen our team.

The customer service department is responsible for managing the end-to-end order process and post-sales service. We handle invoicing, subscription management, serve as the primary point of contact for our clients, and resolve issues in the best interest of the customer. Complaints are dealt with to continuously improve customer satisfaction, which is closely monitored.

Your role

• Respond to emails and phone calls in both Dutch and French.
• Utilize online chat to provide real-time responses to customer inquiries.
• Categorize and prioritize customer emails for efficient handling.
• Identify potential sales opportunities during customer interactions.
• Maintain product/service knowledge to advise clients or guide them to suitable company services.
• Collaborate with sales and marketing teams to enhance the customer experience.

Your profile

• Prior experience in a customer service role.
• Proficiency in Dutch and (preferably) a good level of spoken French and English.
• Eagerness to learn new technological tools.
• Familiarity with ERP/CRM systems is a plus.
• You adapt your communication style based on the customer.
• Proactive, flexible, and able to handle stress well.
• Solution-oriented and customer-focused.
• Strong prioritization skills and ability to meet deadlines.
• Detail-oriented and meticulous.

Our offer

• A work environment that offers you plenty of opportunities to innovate and grow, to demonstrate your full potential and to have an impact.
• An inspiring culture that puts people first, is positive, collaborative & creative.
• You will work in a flexible and agile environment where interaction is key.
• A good work-life balance with hybrid working, flexible schedules and even the possibility to choose for a 5 or 4-day workweek.
• An attractive salary and additional benefits adapted to your level of experience (meal vouchers, full package of insurances, 34 days off, homeworking allowance, …)