Customer Support Analyst (Relocate to Malta)

Leading iGaming Company revolutionising the industry on the lookout for a Customer Support Analyst (Flemish Speaking)!

• Be one of the first members to kickstart a new market team in Malta.
• Innovate with superb premises: Leverage the latest tech and work in a comfortable office space to deliver unparalleled entertainment experiences to millions of customers.
• Generous annual bonus & benefits package.

We are looking for a detail-oriented Customer Support Analyst (Flemish Speaking) to join a growing team in the customer service department of a dynamic and innovative company. This role is crucial in ensuring consistent service quality, evaluating processes, and improving the skills of customer service agents to enhance overall customer experience.

Key Responsibilities:

• Monitor communication across various channels (customer service, sales, inbound support).
• Evaluate agent performance and provide feedback for improvement.
• Participate in quality control projects and deliver assigned tasks.
• Analyze data and report insights to relevant teams.
• Coach agents on handling complaints and difficult cases.

Requirements:

• 1+ year of experience in customer support.
• Proficiency in MS Office.
• Strong command of English and Flemish.
• Analytical mindset with great attention to detail.
• Experience in the gaming industry or quality control is a plus.

Perks:

• Hybrid work model.
• Salary circa €28-32.5k
• 20+% bonus structure
• Mon-Fri only, fixed shifts, no evening/night shifts
• Health and life insurance.
• Relocation assistance
• Continuous training and development opportunities.