Outsourcing Officer

• Working Location: Braine-l'Alleud, Belgium
• Language: High proficiency level in English language
  
  

Experience And Education

Essential Qualifications/Experience:

• A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3 years of directly relevant work experience
• Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 10 years extensive and progressive expertise in duties related to the functions
• Certified Outsourcing Professional (COP), Certified Supplier Relationship Management Professional (CSMP) or Certified Contract Management Professional (CCMP)
• 3+ years' experience in managing services and projects in a customer facing role
• Experience with setting and managing outsourcing plans
• Experience with process optimization and smart sourcing projects
• Experience leading and managing teams
  
  

Desirable Qualifications/Experience

• Working knowledge and experience of NATO/NCIA procurement process and regulations
• Prior experience of working in an international environment comprising both military and civilian elements
• Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT)
  
  

Duties/Role

• Continuity management
  
  

ü Contributes to the development of continuity management plans

ü Identifies information and communication systems that support critical business processes

ü Coordinates the business impact analysis and the assessment of risks

ü Coordinates the planning, designing, and testing of contingency plans

• Business situation analysis
  
  

ü Plans, manages and investigates business situation analysis where there is significant ambiguity and complexity

ü Advises on the approach and techniques to be used for business situation analysis

ü Ensures holistic view adopted to identify and analyse wide ranging problems and opportunities

ü Engages and collaborates with a wide range of stakeholders, including those at the management level

ü Gains agreement from stakeholders to conclusions and recommendations

ü Contributes to definition of organisational standards and guidelines for business situation analysis.

• Organisational change management
  
  

ü Develops the change management approach and a change management plan in collaboration with sponsors, users and project teams

ü Creates and implements action plans to ensure everything is ready for the change before going live

ü Acquires change management resources and develops their capabilities to deliver the required changes

ü Gathers feedback to allow timely improvements to the change management plan and approach

ü Assesses risks and takes preventative action

ü Develops and communicates tailored change management plans for senior stakeholder groups

ü Provides guidance and makes suggestions to support change sponsors

• Supplier management
  
  

ü Develops organisational policies, standards, and guidelines to ensure effective supplier management across the integrated supply chain

ü Defines the approach for commercial communications and the management of relationships with suppliers

ü Establishes a positive and effective working environment with suppliers for mutual benefit

ü Ensures that resources and tools are in place to conduct benchmarking

ü Reviews supplier analysis and assesses effectiveness across the supply chain

ü Manages risks and assures the quality of the services delivered by suppliers

• Stakeholder relationship management
  
  

ü Leads the development of comprehensive stakeholder management strategies and plans

ü Builds long-term, strategic relationships with senior stakeholders (internal and external)

ü Facilitates the engagement of stakeholders in support of the delivery of services and change projects

ü Acts as a single point of contact for senior stakeholders, facilitating relationships between them

ü Negotiates to ensure that stakeholders understand and agree on what will meet their needs, and that appropriate agreements are defined

ü Oversees monitoring of relationships including lessons learned and appropriate feedback

ü Leads actions to improve relations and open communications with and between stakeholders

• Product and Vendor Evaluation
  
  

ü Trains others on evaluating products or services from multiple vendors

ü Advises on appropriate solutions to complex multiple vendor problems

ü Leads in the regulated use of materials and forms for the selection of products and vendors

ü Evaluates overall considerations such as product and vendor risks, and provides recommendations

ü Optimizes standard processes to maximize the efficiency of organizational products or services

ü Designs and develops product and vendor selection criteria and requirements