ServiceNow Technical Consultant

We are seeking a highly skilled ServiceNow Technical Consultant to work along us in Sofia/Bulgaria.

The ideal candidate will play a key role in Delivery and support in the pre-sales if required. You take charge of designing and implementing mainly IT Operations Management and IT Asset Management Solutions within a Project Team. This role involves engaging with clients to map business requirements to technical solutions and leading all aspects improvement and integration of the platform.

• Design and Architecture: Own the overall design, architecture, and implementation of ServiceNow ITOM and ITAM in alignment with business needs. Ensure a consistent CMDB tailored to ITAM use cases which includes foundation data and publisher specific data.
• Client Engagement: Collaborate with client customers, product owners, and architects to capture requirements and present technical solutions.
• Technical Integration: Build and manage integrations with third-party systems using SOAP and REST APIs, Service Graph, Spokes and more.
• ServiceNow Workflows: Coordinate the development and improvement of ServiceNow workflows, using tools like Flow Designer.
• Ensure creation of architecture diagrams, system documentation, and other vital technical artifacts.
• Approve update set promotions to production, ensuring alignment with client requirements and platform integrity.
• Support pre-sales activities including technical demos, project sizing, and client presentations.

ServiceNow Platform Expertise: Proficiency in ServiceNow Development and Consulting, or equivalent experience.

Experience configuring Normalization Data Services within ServiceNow.

Configuration Management: Deep understanding of Configuration Management Lifecycle and Common Services Data Model.

Expertise in ITOM Discovery for on-premises & cloud environments.

ITAM: Expertise in SAM and HAM for both on-premises and cloud environments.

Knowledge of 3rd Party Credential Stores, network access, and firewall configurations.

Technical Proficiency: Strong programming skills in JavaScript and database knowledge in SQL.

Soft Skills: Good communication, presentation, and interpersonal skills. Ability to foster a positive workplace environment with a "can do" demeanour.

Learning Demeanour: Eagerness to grow, learn, and stay up-to-date with the latest ServiceNow trends and developments.

Willingness to Travel: Open to travel up to 15% and work in diverse office environments.

ServiceNow CMDB Knowledge: Insight into CMDB and experience with Identification and Reconciliation Engine.

ServiceNow Product Lines: Experience with additional ServiceNow modules such as ITSM, SPM (formerly ITBM) would be a plus

Workflow and Security Knowledge: Understanding of ServiceNow Flow Designer, platform security, and integration standard processes

SAM Tool Certification

Language Skills: Proficient in English; German is a plus.

ServiceNow Certified System Administrator

CIS Discovery

CIS SAM

CIS HAM

Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful.
Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.
Patrick Winter, Founder.

Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics.
Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.

“SoftwareONE is an equal opportunity employer. With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. We want every employee to have the greatest experience of their career.”

For over 30 years SoftwareOne has been the foundation for organizations around the world for their technology solutions. With changes in the market from on-premises to cloud we have always been one step ahead. Underpinning our transitions and evolutions are our seven core values which we expect from all our current employees and look for in our future colleagues. The global nature of our organization allows us to adapt and chip in to these values outstanding to the culture and business needs of each location.

SoftwareOne is in the middle of thrilling transformation process becoming one of the fastest-growing global platform, solution, and technology service providers. Combining this with our legacy of being a trusted partner to >65,000 customers globally, means that our growth is only just beginning!