Coveo

🔗  https://lnkd.in/e4GARVcT One endorsement is great, but two? Even better 🔥 We're proud to announce that we are expanding our partnership with SAP to deliver a new SAP endorsed app that integrates with SAP Service Cloud – Coveo AI Search and Recommendation for SAP Customer Experience – marking our second SAP endorsed app and building on our first solution that launched in March 2023 for SAP Commerce Cloud. “Our expanded partnership with SAP helps businesses better serve both their employees and customers," said Seamus O'Riordan, VP of Alliances at Coveo. “With Coveo now endorsed for both SAP Commerce Cloud and SAP Service Cloud, enterprises can expect a high level of quality based on SAP’s premium certification." The expanded partnership helps Coveo make it easier for customers to quickly find relevant products and corresponding content within SAP Commerce Cloud and SAP Service Cloud. “We applaud Coveo on achieving SAP endorsed app status for its Coveo AI Search and Recommendations solution. Partners like Coveo are positioned to help us deliver a cloud-first strategy with integrated innovations, proven to provide value while solving key business challenges”, said Darryl Gray, Global Vice President, Software Partner Solution Monetization & Success at SAP. We’re excited to continue driving new opportunities for growth and innovation in partnership with SAP. 🚀 Robyn Grant TJ McIntyre, MBA 💡SAP Customer Experience #CoveoAI #GenAI #SAP #SAPpartner #personalization #CX #service #innovation

Search Isn’t Dead—It’s More Essential Than Ever. Generative AI has revolutionized how we interact with information, making it conversational, intuitive, and accessible. But here’s the truth: generative AI hasn’t replaced search—it has elevated its importance. Why? Because the accuracy, relevance, and timeliness of generative AI still depend on a solid search foundation. Large language models (LLMs) may generate fluent answers, but without search, they risk hallucinations, outdated information, and lack of access to proprietary enterprise knowledge. That’s why Retrieval-Augmented Generation (RAG) has emerged as the key to enterprise AI success. By combining search with generative AI, RAG ensures grounded, accurate, and up-to-date responses. In this evolving AI landscape, search isn’t just foundational—it’s the differentiator that empowers enterprises to deliver reliable, impactful solutions. Read more about why search remains the backbone of generative AI success in this WIRED article by Sebastien Paquet, VP of ML at Coveo.👇 https://lnkd.in/eADiwAds #CoveoAI #GenerativeAI #Search #EnterpriseAI #Innovation #AITransformation

We love seeing this! Proud of our very own Jean-Philippe Lachance for this amazing endorsement! 👏

AI is no longer the future—it’s the now of ecommerce. But how are businesses really using AI to meet customer expectations and drive growth? In our latest blog, we explore the state of AI in ecommerce, including: ✅ How AI is transforming personalization and search ✅ The rise of GenAI and its role in customer experience ✅ Key trends shaping the future of digital commerce Don’t get left behind—discover how AI is changing the game and what it means for your business. 📖 Read the full blog here: https://lnkd.in/eBweajUX #CoveoAI #Ecommerce #GenAI #DigitalCommerce #CustomerExperience #Personalization

🚀 Today is the day! SAP CX Live Amsterdam is here, and we couldn’t be more thrilled to be part of this incredible event! We’re proud to be sponsoring a day packed with insights, innovation, and connections. Here’s are some must see sessions to add to your agenda: 🔥 A fireside chat featuring Alex Clemente, Analyst at Harvard Business Review Jessica Dekker from SAP, and our very own Simon Langevin. 💡 An expert session led by Simon Langevin, VP of Product at Coveo, on "Stop Wasting Content: Using GenAI to Bring Marketing Back into the Shopping Journey." It’s shaping up to be an inspiring and thought-provoking day, and we’re excited to connect, learn, and share ideas with you all. If you’re attending, don’t miss these must-see sessions! Let’s make this day one to remember! #SAPCXLIVE #Amsterdam #GenAI #Innovation #CXLeadership #AI #CustomerExperience #Coveo

🔗 https://lnkd.in/emGPa6cs Get an instant AI ROI preview in minutes — no download needed. Bonus: You can also flip a switch to see how much GenAI can enhance your results! --- Obtenez un aperçu instantané du retour sur investissement de l'IA en quelques minutes - aucun téléchargement n'est nécessaire. Bonus : Vous pouvez également actionner un interrupteur pour voir à quel point GenAI peut améliorer vos résultats ! #DigitalTransformation #TechInnovation #CustomerExperience #EnterpriseAI

🔗 https://lnkd.in/ek83Am_t What truly defines a great customer service experience in the digital age? 🤔 Hint: It’s fast, self-service, and always available. Learn how the best businesses are staying ahead by empowering customers with instant solutions. #DigitalCX #CustomerSatisfaction #CXInnovation

💡 Unlock better answers with effective content chunking 💡 Learn why breaking down information into precise chunks is essential for AI accuracy and relevance. Discover practical tips for structuring data that enhances your generative model’s performance. 🔗 Dive into the blog: https://bit.ly/4g1aslp #GenerativeAI #AIInnovation #RAG

KM World is in full swing! Stop by booth #201 to see where the action's at😎 Livia Dion Patrick Lavergne Andrew Bernstein Juanita Olguin #CoveoAI #GenAI #KMWorld #KnowledgeManagement #DigitalTransformation #AI #InformationManagement #EnterpriseSearch

We were thrilled to be a proud sponsor of B2B Online Florida! The event was packed with incredible conversations about innovation in B2B and where the industry is headed. It was a privilege to hear from our customers and partners sharing their insights on stage and driving discussions on the future of B2B commerce. The energy carried into the evening with the Coveo-Deloitte reception, where we continued these thought-provoking conversations over happy hour and dinner with customers, partners, and industry thought leaders. A big thank you to everyone who joined us—together, we’re shaping the future of B2B innovation. #CoveoAI #GenAI #B2BOnlineFlorida #ecommerce #innovation