Incloud Business Solutions

✨ Introducing Incloud Insights! ✨ Starting today, every Friday, we’re launching Incloud Insights—a series focused on delivering strategic tips and expert advice to help you get to your Salesforce destination…and beyond. In our 1st edition, we’re kicking things off by sharing our unique perspective on Salesforce Agentforce, showing how it’s tailored to solve real-world business challenges. [Find the link to the article in the comments below!] Each week, we’ll dive into Martech challenges and solutions tailored for retail and financial services, plus share our expert tips for optimizing your existing Salesforce performance. And don’t miss the latest Salesforce buzz to keep your team ahead of the curve. At Incloud Business Solutions, we’re dedicated to supporting your growth at every stage. Join us weekly for insights that empower your journey to lasting success. #IncloudInsights #Salesforce #Agentforce #Martech #SalesforceSolutions #Retail #FinancialServices #WeeklyInsights

🌟 5 Key Takeaways from Salesforce Agentforce World Tour Toronto 🌟 From Sean De Fry, Chief of Strategy & Innovation at Incloud Business Solutions This January, we’re reflecting on Salesforce Agentforce—the innovation we explored in our December posts before, during, and after the World Tour. This game-changing platform continues to make waves in the Salesforce ecosystem. Here are our top 5 insights from the Toronto keynote that demonstrate why Agentforce is sparking an Agent Revolution: 💡 AI enhances humans, not replaces them Agentforce empowers employees to deliver exceptional customer experiences, reducing burnout and increasing personalization. 🚀 AI Agents are here NOW We’re moving beyond predictive AI and co-pilots to a world where AI agents act autonomously, intelligently, and accurately. 📈 Scaling without limits Agentforce allows businesses to manage rising customer expectations and scale operations—no additional hiring needed! Efficiency and revenue growth, unlocked. ⚙️ Ease of agent creation With Salesforce’s low-code Agent Builder and the Agentforce Testing Center, anyone can build and manage AI agents—no coding required! 🌐 Data Cloud is the key Agentforce thrives on connected and unified data. Data Cloud fuels its intelligence, making every interaction smarter and more meaningful. This is more than an evolution—it’s a revolution in how businesses can achieve customer success through AI. 💭 If you missed our recent insights, check them out to see how Incloud is leading the way with Agentforce: > Our Agentforce Partner Announcement https://bit.ly/4j9zqRM > Agentforce in Retail and Financial Services https://bit.ly/41mX6f6 👉 What are your thoughts on Agentforce? Let’s discuss! #Salesforce #Agentforce #AI #CustomerSuccess #IncloudExperts

** Incloud Business Solutions is now an Agentforce Certified Partner ** Leading the path of AI innovation in the Salesforce ecosystem. As we kick off 2025 with excitement and momentum, we’re proud to share some key milestones that made the past year one of excellence for Incloud: ⭐ Agentforce Partner Status⭐ In December, Incloud officially became an Agentforce Partner, a strategic accomplishment that firmly positions us at the forefront of Salesforce innovation. This partnership goes beyond a Trailhead badge—it equips us with advanced capabilities that will enable our team to: 👉 Deliver transformative customer experiences by leveraging cutting-edge Agentforce features. 👉 Drive growth and scalability for our clients through deeper Salesforce expertise and collaboration. 👉 Expand our service offerings with new tools and resources that further align with our clients’ evolving needs. We’re excited to see how this enhanced partnership will help us accelerate innovation, create meaningful digital transformations, and achieve even greater business outcomes for the organizations we serve. [ 👉 Link to our latest Agentforce article is in the comments section below] Stay tuned for updates on how our Agentforce Partner status will open doors to new possibilities and further strengthen our commitment to bringing the best of Salesforce to our customers. ⭐ Crest-Level Recognition ⭐ Incloud achieved the prestigious Crest Level (formerly Gold Level) status, a testament to our commitment to excellence. With Summit Level now just within reach, we're excited for what's ahead. ⭐ Customer Satisfaction Excellence ⭐ Throughout 2024, we maintained an outstanding average customer satisfaction score of 4.91/5, receiving 19 glowing customer reviews. Our Financial Services and Retail clients awarded us perfect scores, reinforcing our dedication to delivering exceptional value. ⭐ Strategic Growth in Toronto ⭐ Incloud successfully strengthened its presence in the Greater Toronto Area, driving measurable impact and deepening relationships with strategic Financial Services clients. ⭐ Certified Managed Services Partner ⭐ Last year, Incloud also became a Certified Managed Services Partner, solidifying our legitimacy in guiding clients to their Salesforce destination—and beyond. These milestones reflect Incloud's unwavering commitment to customer success, thought leadership in AI, and expertise in deploying Agentforce across key industries. A heartfelt thank you to our team, clients, and partners for an extraordinary year. Here’s to even greater achievements in 2025! 🚀 Let’s embark on this journey together! 🚀 #AgentforcePartner #SalesforceAI #SalesforcePartner #Innovation #AIExcellence #CustomerSuccess #RetailInnovation #FinancialServices #ManagedServices #IncloudExperts #DigitalTransformation #SalesforceEcosystem

✨ Joyeuses Fêtes de la part de la famille Incloud ✨ Alors que 2024 touche à sa fin, nous souhaitons prendre un moment pour adresser nos vœux les plus chaleureux à nos clients, partenaires et employés. C’est le moment de marquer une pause, de réfléchir et de chérir les instants passés avec ceux qui nous sont chers. Voici une petite inspiration partagée par un membre de notre équipe qui nous a fait sourire : « Que vos journées soient lumineuses, vos soirées chaleureuses et vos proches tout près de vous. Nous avons hâte d'accueillir 2025 et toutes les belles choses qui nous attendent. Prenez soin de vous, et n’oubliez pas de manger quelques biscuits supplémentaires. Je ne veux vraiment pas être le seul à prendre un ou deux kilos pendant les fêtes ! » On n’aurait pas pu mieux dire ! ❤️ Cette année, nous sommes fiers d’avoir fait une entrée réussie dans la région du Grand Toronto, aidant les entreprises à atteindre leurs objectifs Salesforce… et au-delà. Nous sommes reconnaissants de la confiance et des partenariats qui ont rendu cela possible, et nous avons hâte de faire encore plus en 2025. En regardant vers l’avenir, nous sommes enthousiastes à l’idée de poursuivre ce beau voyage avec vous. Incloud Insights sera de retour chaque vendredi en janvier, avec des contenus réfléchis et utiles. Chaque semaine, nous aborderons : ✅ Les défis Martech et leurs solutions adaptées aux secteurs du commerce de détail et des services financiers. ✅ Des conseils d’experts pour optimiser vos performances sur Salesforce. ✅ Les dernières innovations autour d’Agentforce. D’ici là, nous espérons que vos fêtes seront remplies de joie, de rires, et peut-être même de quelques biscuits en plus. 🍪 Chaleureusement, L’équipe Incloud #JoyeusesFêtes #Merci #FamilleIncloud #IncloudInsights #ExpertsSalesforce #Salesforce #Agentforce

✨ Happy Holidays from the Incloud Family ✨ As 2024 comes to a close, we want to take a moment to send heartfelt wishes to our clients, partners, and employees. This is the season to pause, reflect, and cherish the moments with those we hold dear. Here’s a little inspiration from one of our team members that made us smile: "May your days be bright, your evenings be warm, and your loved ones close. Looking forward to 2025 and all the cool things in our future. Be well, and remember to eat extra cookies. I really don’t want to be the only one who puts on a few pounds over the holiday!" We couldn’t have said it better! ❤️ This year, we were proud to make a successful introduction in the Greater Toronto Area, helping businesses get to their Salesforce destination—and beyond. We’re grateful for the trust and partnerships that made this possible and look forward to expanding even further in 2025. Looking ahead, we’re excited to continue our journey with you. Incloud Insights will be back every Friday in January, delivering thoughtful and helpful content. Each week, we’ll dive into: ✅ Martech challenges and solutions tailored for retail and financial services. ✅ Expert tips for optimizing your Salesforce performance. ✅ The latest innovations around Agentforce to keep your team ahead of the curve. Until then, we hope your holidays are filled with joy, laughter, and maybe even a few extra cookies. 🍪 Warm wishes, The Incloud Team #HappyHolidays #ThankYou #IncloudFamily #IncloudInsights #SalesforceExperts #Toronto #Salesforce

** Reflections from Salesforce Agentforce World Tour Toronto ** What an inspiring experience last week at the Agentforce World Tour! 🌟 We’re back with fresh insights into how Agentforce is tackling complex business challenges with cutting-edge AI innovations tailored for industries like retail and financial services. Here’s a sneak peek at the breakthrough innovations reshaping Financial Services: • AI-Driven Personalization for delivering tailored experiences. • Streamlined Document Automation to boost efficiency. • Enhanced Compliance Tools for global regulatory readiness. • Smarter Analytics Dashboards that deliver actionable insights. These advancements were captured firsthand by our Inclouders who attended the event. Their observations will fuel a deeper dive into these innovations in our upcoming post-event article—stay tuned! A big thank-you to the Salesforce community for the engaging and thought-provoking discussions. We’re excited to bring these insights back to our clients, continuing to deliver exceptional value and results. What resonated with you the most? Share your thoughts in the comments below! #SalesforceInnovation #AITransformation #IncloudThoughtLeadership #Salesforce #Incloud #Agentforce #AI #FinancialServices #Retail Image credits: Salesforce.com

🌟 Incloud Insights | Edition #5 🌟 Customer Journey Mapping: Tailored for Success Here’s the third release of Anna-Maria Morena's standout presentation at DX3 Canada! 🎥 📌 Video Title: Examples of Different Types of Customer Journey Maps This segment dives into the transformative power of customer journey mapping, showcasing how diverse businesses can leverage this strategy: ✅ Boost Website Leads with an optimized digital journey. ✅ Enhance In-Store Experiences by aligning customer touchpoints. ✅ Bridge Technological Gaps to streamline operations. Each map is uniquely crafted to address specific challenges and opportunities, delivering measurable improvements in customer engagement and ROI. 🔔 Watch the video and see how journey mapping can redefine your business strategy (video link is in the comments) 💬 Have a question about mapping your customer journeys? Let’s talk! #CustomerJourneyMapping #DX3 #IncloudInsights #MarketingTechnology #RetailMarketing #Retail #CommerceCloud #Salesforce #MarketingCloud

** Salesforce Agentforce World Tour: On the Ground in Toronto! ** The Incloud Business Solutions team— Sean De Fry, Carmen Liang, CSM®, and Ly-Ly Wood —is thrilled to be at the Agentforce World Tour in Toronto today! 🌟 We’re here to connect, explore cutting-edge AI solutions, and gather insights from the latest sessions. Stay tuned for our Agentforce takeaways, where we’ll share fresh insights inspired by this incredible event. Whether you’re attending or following along online, let’s keep the conversation going! #AIForBusiness #IncloudAtAgentforce #AgentforceWorldTour #Incloud #Salesforce #AI #Agentforce

** Getting Ready for Salesforce Agentforce World Tour Toronto! ** The countdown is on—just 2 days to go until the Agentforce World Tour in Toronto! ** Thought leadership alert ** In our latest article, we explore how Agentforce brings game-changing innovations to the "Retail" and "Financial Services" industries.   📑 Article link 👉 https://bit.ly/41mX6f6 Attending the event? Let’s connect to discuss how Agentforce can help your business thrive! 🕑 Meeting link👉 https://bit.ly/4g1y21S #SalesforceAI #Salesforce #AgentforceWorldTour #Incloud #Retail #FinancialServices #AgentforceToronto #RetailInnovation #FintechAI #IncloudExperts

✨ Incloud Insights #4: What is Customer Journey Mapping? Retail Growth Explained ✨ We’re thrilled to share the next segment from Anna-Maria Morena’s insightful presentation at DX3 Canada Montreal! 🎤 At Incloud, our Customer Journey Mapping (CJM) methodology stands apart. With a strategic and holistic view, we go beyond just mapping touchpoints ... we audit your entire digital marketing practice to uncover actionable opportunities for growth. In this segment, Anna-Maria explains how CJM can: ✅ Identify inconsistencies and inefficiencies in your marketing communications ✅ Enhance customer experience for seamless, impactful interactions ✅ Uncover missed opportunities for revenue growth By connecting every detail of the customer’s journey with a pragmatic, results-oriented approach, CJM empowers businesses to achieve higher ROI and foster long-term loyalty. 👉 If you’re curious to dive deeper, the full recording of Anna-Maria’s presentation is available through the link in the comments section. #IncloudInsights #CustomerJourneyMapping #RetailGrowth #Incloud #SalesforceExperts #DX3Canada #ECommerceStrategies #Retail #Salesforce