City of Maple Ridge

🚀 Driving Innovation and Collaboration in Local Government: A Case Study from the City of Maple Ridge At the City of Maple Ridge, we are embracing the future of governance through digital and cultural transformation. As part of this journey, we’ve leveraged innovative tools and processes to align our operations with Strategic Priorities, enhance customer service, and foster a people-first culture. 🌍✨ Some of the challenges we faced that motivated this shift were: 📈Decentralized Data Management: Different departments working in silos made it difficult to drive data-driven decision-making. ⏭️Strategic Alignment: Aligning our diverse initiatives with broader city-wide goals was a challenge. 🧑Customer-Centric Focus: Improving the customer journey required standardized approaches to analyzing and measuring satisfaction. 🧩Cultural Transformation: Breaking down silos and encouraging collaboration across departments was essential. To address these and challenges, members of our leadership team enrolled in the Digital Transformation Leadership (DTL) program at SFU Beedie School of Business. 🎓 Through this program, we learned about valuable digital transformation tools and methodologies, which were applied to a variety of initiatives across the City. Some examples include: ✅ Aligning Strategy & Operations: Implementing a strategy performance management system that allows the City to track and manage its many OKRs (Objectives and Key Results) horizontally across City departments/workplans and vertically in alignment with the strategic goals. ✅ Enhancing Customer Service: We developed new strategies and tools for mapping the customer journey and regularly measuring customers' service experience. ✅ Fostering Collaboration: By breaking down silos and encouraging cross-functional teamwork, we are building a culture of innovation and continuous improvement using digital tools and process best practice. The Results? A more integrated, data-driven approach to governance that allows us to better meet the needs of our residents and businesses and respond to future challenges. 💡 The work continues as other initiatives are being launched to keep the City at the forefront of digital transformation. As the City of Maple Ridge continues to transform, we are excited about the long-term impact on our operations and the quality of our services. The ripple effects of these changes are already being felt across departments, with new frameworks and strategies paving the way for a more connected future. We were proud to be recognized as one of BC’s Top Employers in 2024 and are committed to ongoing improvement and innovation. 🚀 Read more about our journey and the Digital Transformation Leadership Program: https://lnkd.in/gPUPPtAK #DigitalTransformation #BCTopEmployer #MunicipalGovernment #MapleRidge #CustomerExperience #StrategicPlanning #CulturalTransformation #ContinuousImprovement #SFU

Maple Ridge Celebrated in Latest Edition of Government Finance Review The City of Maple Ridge is proud to be featured in the December edition of the Government Finance Officers Association's bi-monthly publication, showcasing our growing culture of collaboration, innovation, and continuous improvement. This cultural transformation is reflected across our organization, where staff are empowered to share creative ideas, collaborate across departments on strategic priorities, and embrace a mindset of ongoing improvement. These efforts are focused on enhancing internal operations and delivering exceptional value to our community. With a strong emphasis on collaborative leadership, innovative thinking, community engagement, and a customer-centric approach, our 2025 business planning process was productive and focused. The result is a 2025 capital plan and draft budget that reflects cross-departmental coordination and the needs of our community. Explore the full article (starting on page 61) here: https://lnkd.in/g5hHeg9x #CityOnTheMove #2025Budget #ContinuousImprovement

⏰ Volunteer Applications for Maple Ridge’s 2025 Advisory Committees Close Soon! Help shape the future of Maple Ridge by joining one of our committees. Opportunities are available across several committees to match your skills and passion. 🗓 Don’t wait—apply by Sunday, January 5th, at 11:59 PM at Mapleridge.ca/Committees. *We reserve the right to extend the application period if necessary*

🎆🥳Happy New Year #MapleRidge!⛰️✨Hold your loved ones close and get ready for more bold action and excitement in the months ahead! We're proud to serve you in 2025! #happynewyear #2025

Happy New Year, Maple Ridge, from all of us at the City! 🎉 Wishing you a bright and joyful 2025, filled with new opportunities, big wins, and plenty of reasons to celebrate with loved ones. Let’s keep being bold, driven by community, and a city on the move. ✨ Cheers to a bright year ahead!🥂 ✨ #Hello2025 #HappyNewYear #YourMapleRidge #NewYearNewPossibilities #MapleRidge

💡 Shining a light on innovation! Meet Mike, our Superintendent of Electric Mechanical, as he shares how Maple Ridge keeps the streets bright and safe 🌃. From maintenance tips to the big benefits of the LED Upgrade Program, Mike's got the scoop! 🌟 See how we’re lighting the way for a greener, brighter future. 🌿⚡ #YourMapleRidge #BrightIdeas #LEDUpgrade #CityInnovation

Help make Maple Ridge more inclusive! 🤝 The Municipal Advisory Committee on Accessibility and Inclusiveness is seeking dedicated individuals. We’re welcoming applications for: 4 Members at Large (expertise in accessibility and inclusivity matters) 💻 Apply to shape an accessible future: https://lnkd.in/gJNkXTV7   📅 Deadline: Sunday, January 5th, at 11:59 PM *We reserve the right to extend the application period if necessary

🚜❄️ Behind the snow scenes! Discover how our Roads & Fleet team preps for winter storms. Ready your shovels and your safety plans! Explore more: MapleRidge.ca/Winter. #WinterPrep #StaySafeWinter #YourMapleRidge

📈 Support Maple Ridge’s Economic Growth! Join the Diversified, Thriving Economy Advisory Committee to support a prosperous Maple Ridge. We’re looking for: 1 Member at Large (youth, senior, or business communities) 💻 Share your ideas for a thriving economy: https://lnkd.in/gJKSQkMs 📅 Deadline: Sunday, January 5th, at 11:59 PM *We reserve the right to extend the application period if necessary

🎥🎉From Netflix productions and filming on the Golden Ears Bridge to our new 800-amp power kiosk which will eliminate 234 Tonnes of greenhouse gas emissions - it was an outstanding year for the film industry in Maple Ridge. 👀✨Watch our Film Year In Review Video on Youtube for the highlights! https://lnkd.in/g7y4f4Dg