Service Desk Institute (SDI)

📣 Exciting News! We're hosting a webinar on Maximising Return on AI Investment: Aligning Strategy, Measuring Impact, and Driving Continuous Value in 2025. 💡 Secure your spot now! [Register free now] 👇 https://loom.ly/7GShdSU Freshworks #AI #Webinar #Innovation

📈 Is your team ready for tomorrow’s challenges? Today, an effective #training strategy isn't just nice to have—it's essential. Especially with so many companies striving to keep up with industry changes and new technological advancements, employees need the right skills to stay efficient and keep up with all those changes. But let’s face it, training can be tough! Our latest blog explores how to tackle some common training challenges: ⏳ Lack of time/resources 💸 Budget constraints 🙌 Low engagement and skills retention Plus, it shares some tips for creating an effective training strategy and learning trends we can expect in 2025! Read more here ➡️ https://loom.ly/21_V6U0 #skills #trainingcourses #servicedesk #ITSM #learninganddevelopment

Did you know? Companies that optimise their service desks report a 20% increase in customer satisfaction. Learn how to achieve these results in our upcoming webinar, ServiceHive: Transforming IT Support With AI & Automation Date: Feb 20 2025 Time: 1:00pm GMT Sign up here: https://loom.ly/2Yms-cc #ITServiceManagement #Webinar

💡 Your journey to ITSM excellence starts here! With SDI Premium Membership, you’ll get: ✅ 15% off training courses ✅ Access to premium content for 5 users ✅ Discounts on top industry events …and so much more! 🌐 Explore the benefits: https://loom.ly/hhQjbyI #ServiceDesk #ITLeadership #SDIPremium

🎙️ Meet the expert! Patrycja Sobera a, SVP Digital Workplace, Unisys will be leading the conversation in Part 1 of our virtual event series on: DATE: 27th February 2025 TIME: 11:00AM - 5:00PM PDT Learn how XLAs are shaping the future of ITSM. Register now! https://loom.ly/iFx2WhU XLA Institute #ITLeadership #CX #UserExperience

You’ve just invested in an cutting-edge, 'A-rated' ITSM tool - this is the breakthrough that’s going to transform your systems this year. But then reality hits. Your team, the ones who need to use it, are feeling burned out and demotivated. Now what? The truth is, even the best systems can’t work without a team that feels empowered, supported, and ready to make things happen. That’s where the real transformation begins - with your people. At SDI Conference, we’re tackling the big questions: What are the proven methods that energises your service desk team? How do you successfully empower them to embrace change? And how do you create an environment where they want to succeed? Save your seat: https://lnkd.in/eVFpr7Bq and get all your burning questions answered and so much more across two empowering days! #PeopleandProcess #Wellbeing #Workforce #SDIConference #Spark25

📢 Spotlight: Learn from Rupert Bradley, Enterprise Account Executive at Freshworks, as he explores actionable ways to measure AI’s operational impact. Join us for this engaging session! https://loom.ly/7GShdSU #TechLeadership #AI

🌟 Meet Your Host: we’re excited to have David Wright, Chief Value & Innovation Officer at SDI, hosting our first webinar of the year: Maximising Return on AI Investment: Aligning Strategy, Measuring Impact, and Driving Continuous Value in 2025. David’s deep expertise in IT service management and his passion for driving industry best practices make him the ideal host for this session. He’ll lead the conversation with experts from Freshworks, focusing on how to align, adopt and accelerate AI effectively. 📅 Date: 30th Jan 2025 🕒 Time: 11am 📍 Location: Online 👉 Register for free now: https://loom.ly/7GShdSU #Leadership #AI #Webinar #ITSM #TechInnovation

💻 Learn today. Lead tomorrow. Our Service Desk Analyst Course equips you with the skills to excel in IT support and provide exceptional customer service. 🙌 📅 Next session: 28/1/25 👉 Book now: https://loom.ly/l_qS_DA #ServiceDeskTraining #ITSupportSkills

📣We’re pleased to announce that Xurrent will be joining ITSM Tools Day: Automation & AI on 5th February 2025! With host Michael Kyffin. Known for their innovative IT service automation platform, Xurrent specialises in simplifying IT workflows and enhancing service delivery through powerful automation capabilities. They’ll be showcasing alongside Freshworks , ITIL® PeopleCert, and Atomicwork , with more exciting suppliers to be confirmed. Don’t miss this unique opportunity to explore the latest tools driving the ITSM revolution! 👉 Register free today: https://loom.ly/zGAR-bk #ITSM #Automation #AI #ITSMToolsDay #Innovation