Bell Business

❝The customer experience is like an orchestra. When every musician plays their part in sync, the result is a masterpiece. But if even one is out of tune, the harmony breaks down.❞ 🎼 With nearly two decades of industry expertise, Yasmin B. - Canada Leader, Customer, Industry & Supply Chain Workflows at ServiceNow - knows a thing or two about what makes (and what breaks) a great customer experience.  Our team sat down with Yasmin to discover her insights on using modern technologies like AI and automation to create seamless interactions, including the key areas where they can have the biggest impact: https://lnkd.in/eWqRhRpc

The benefits and risks of GenAI 💡 In our first episode of #CybersecurityConversations in 2025, Bell's VP of Corporate Security and Responsibility, Marc Duchesne, ICD.D, joins Beverly Wilks to discuss the duality of AI. While this technology is accelerating business success, it's also introducing new vulnerabilities.

Do you feel that complying with government and industry regulations means you’re well protected from cyber threats? 👉 The truth is, being compliant doesn’t mean you’re safe.  As attacks become more aggressive and sophisticated, regulations and frameworks can’t necessarily keep pace with the latest tactics. In his latest blog post, James Miller exposes the gap between regulatory compliance and true #cybersecurity, using real-world examples to illustrate the risks, and provides insights on how to overcome this challenge: https://lnkd.in/e4F9kCbk

Today, we’re proud to announce a new strategic partnership with Palo Alto Networks, becoming a Managed and Professional Services partner and offering a full suite of services across their #AI-powered security platforms. This partnership will enable 24/7 protection and secure connectivity, empowering Canadian businesses to achieve unified security posture, enhanced threat prevention, improved efficiency, and accelerated digital transformation. #Cybersecurity just got better. 🔒   Read the press release: https://lnkd.in/dy8UbQku

With one of the largest contact centres in Canada, we know the importance of meeting changing customer needs at scale and across multiple channels.    Discover how #AI capabilities, like a virtual assistant, have helped us take our customer experience to the next level - and how our advisory team can help you do the same: https://lnkd.in/ehxZTEmQ

Why do the most trusted banks in Canada trust the Bell network?  Because online banking services depend on many underlying elements to make the experience seamless and convenient for customers. And network is one those key elements. A strong network provides the bandwidth, security, agility and reliability that digital banking requires. Bell is proud to be the trusted connectivity provider for financial institutions across Canada, helping to optimize their systems so their customers can feel confident that their most sensitive information is protected.  Read this case study to learn how we supported League Data's digital transformation journey to an innovative cloud banking experience: https://lnkd.in/e_j62CTr

There’s a delicate balance between innovation and governance to ensure that #AI technology serves the best interests of humanity. At Bell, we've been working on this balance for some time, and we've learned a lot about managing AI responsibly. In this article, our experts Shuo Wang and Jason Milnes, who have been instrumental in Bell's AI transformation journey, share the top 5 lessons they've learned along the way: https://lnkd.in/dhsGrPWv

Collège Boréal is a vital part of Ontario's communities, a hub for #education, #culture, and #innovation. Serving a vast territory with 36 locations, this unique college faces the challenge of connecting its students and staff across a massive geographical footprint.    Bell's reliable network is proud to bridge this distance, powering virtual classrooms, innovation centers, and providing students with the tools they need to thrive. Learn more: https://lnkd.in/etEUq73d

Will you be in New York this week for Salesforce Agentforce World Tour? 🍎 Because we will! See you there!

Stay tuned for an exciting episode of our #CybersecurityConversations series! John Menezes joins us to share his insights on how organizations are adapting to the ever-changing cybersecurity landscape, and how Stratejm, a Bell Canada company, is helping businesses stay cyber resilient.