Jl. Karang Mas Sejahtera No.1A, Jimbaran, Kec. Kuta Sel., Kabupaten, Badung Regency, Bali, Province of Bali, 80361, IndonesiaView Hotel Details
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Raffles Bali Guest Reviews
4.7/5
Amazing
78 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.8
Amenities4.7
Service4.8
Cleanliness4.6
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All reviews(78)
Positive reviews(62)
Reviews with photos/video(28)
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Awesome stay(7)
Awesome amenities(7)
Negative reviews(2)
Jason221
Ocean Pool Villa
Stayed in Jan 2024
Family
27 review
5.0/5
Outstanding
Posted on Feb 13, 2024
If you want to enjoy the beach this is not the right choice.
If you seek for privacy and servicing this the best
Response from Property: Dear Jason221,Thank you for sharing your feedback about your recent stay at Raffles Bali. We appreciate your honest assessment and are pleased to hear that you found our resort to be an ideal choice for those seeking privacy and excellent service. Should your future travels bring you back to Bali, we would be honored to welcome you once again.Sincerely,Ricky UtomoDirector of PR and Marketing Communications
Zhangjinghanjh
Ocean Pool Villa
Stayed in Oct 2024
Other
20 review
4.8/5
Amazing
Posted on Nov 29, 2024
The service is very good. If there are any problems, they will be responded to quickly. There is a gentle Chinese lady. The barbecue in the restaurant by the sea is great. There are many mosquitoes, so be prepared.
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Response from Property: Dear Zhangjinghanjh, 謝謝您好的客氣話。我們很幸福聽到您在我們的酒店得愉快的體驗。很高興得知我們的服務滿足了您的期望而知您喜歡海灘上的烤肉。我們感謝您的回饋,並期待您再次光臨。敬祝Bernadine Suwarsa酒店經理
Ꮩ࿆Ꭵ࿆Ꮲ࿆.peipei
Ocean Pool Villa
Stayed in Sep 2024
Couples
6 review
5.0/5
Outstanding
Posted on Oct 18, 2024
I haven't written a review for a long time. This trip was very meaningful. Finally, I decided to choose the Raffles Bali Villa Resort. To be honest, I was really amazed, whether it was the layout of the room, the facilities, the food in the restaurant, or the entire service team. If possible, I would like to give you 200 points. From contact to check-in, Ctrip helped to contact and complete it. Here I also want to praise Ctrip's work team for being very serious and responsible. In this trip, we were on a honeymoon trip. The hotel decorated the room for us and sent us a cake. We booked two nights of dinner ourselves, one of which was a honeymoon package at the Sunset Pavilion. Although it was a bit expensive, my lover was very happy. The sunset was simply amazing. The breakfast every day was also amazing. Every staff member greeted us with a smile. The 24-hour caring service really made us very happy. I especially want to thank my housekeeper Gabriele, who took good care of us. Knowing that we were on our honeymoon, he gave us fruits every day. Even if he was resting at home, he could respond to us in time. My lover and I agreed that if we have the opportunity to come to Bali again, we will choose Raffles Hotel
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6/14
Response from Property: Dear Ꮩ࿆Ꭵ࿆Ꮲ࿆.peipei,Thank you so much for your wonderful 5-star review! We are truly delighted to hear about your exceptional experience at Raffles Bali, especially during such a special time as your honeymoon.It brings us joy to know that our accommodations, dining, and dedicated service made your stay memorable. We will be sure to relay your kind words about Gabriele and the entire team to them, as they will be thrilled to hear your feedback.We would be honored to welcome you back on your next visit to Bali. If there’s anything we can do to enhance your stay further, please don’t hesitate to let us know.Warm regards,Eric AdinataDirector of Marketing and CommunicationsRaffles Bali
민지
Ocean Pool Villa
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 18, 2024
The facilities are good, the view is beautiful, the service is unbelievably good, and the breakfast is delicious.
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Response from Property: 민지님께,안녕하세요. Raffles Bali에 머물러 주셔서 감사합니다. 리조트의 시설, 전망, 아침 식사의 품질, 그리고 팀이 제공해드린 서비스에 만족하셨다는 말씀을 읽고 대단히 기쁘게 생각합니다. 조만간 다시 뵙게 되기를 기대하고 있습니다.감사합니다.Bernadine Suwarsa호텔 매니저
hanhan199399
Ocean Pool Villa
Stayed in Jun 2024
Family
44 review
4.0/5
Very Good
Posted on Jul 10, 2024
The service is very good, the environment is also good, the mattress is very comfortable and great
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6/10
Response from Property: Dear Han Han,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our service, the environment, and found the mattress to be very comfortable. Your kind words are greatly appreciated.However, we are concerned to learn about your experience with cleanliness. Maintaining the highest standards of cleanliness is a top priority for us. Your comments have been shared with our housekeeping team to ensure immediate improvements are made. Please accept our sincere apologies for any inconvenience this may have caused. If there is anything more we can do to enhance your future stay, please do not hesitate to let us know.We hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience.Warm regards,Ricky UtomoDirector of PR, Marketing and Communications
Gubeiwangchaoyue
Ocean Pool Villa
Stayed in Jun 2024
Family
9 review
4.3/5
Very Good
Posted on Jul 7, 2024
The service at Raffles is the best, and it will move the guests. The various services are very considerate and in place. For example, when we asked if there was fried noodles for breakfast, the hotel didn't have it, but a waitress learned (unfortunately I didn't ask her name) and specially prepared it for us a day in advance. When we went to have breakfast the next day, the kitchen specially fried a plate for us. The shuttle bus was really responsive, and it arrived in about 1 minute. The food in the restaurant is very delicious among all the hotels in Bali. In addition, special thanks to Nyoman for giving us a lot of sincere help, so that we had a happy holiday! In summary, the scenery and beach of Raffles are not outstanding, but the service and details are great. It is a great brand.
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Response from Property: Dear Valued Guest,Thank you so much for your heartfelt and detailed review. We are truly delighted to hear that you had an exceptional experience at Raffles Bali.It brings us great joy to know that our team's considerate and personalised service left a lasting impression on you. We are especially pleased to hear about your positive experience with the fried noodles prepared specially for you and the prompt shuttle bus service. Your commendations for Nyoman have been noted, and we will make sure to pass along your kind words to him.We strive to offer a culinary experience that stands out, so it’s wonderful to hear that you found our restaurant's food delicious. Your feedback on our service and attention to detail is greatly appreciated and encourages us to continue delivering top-notch hospitality.While our landscape and beaches may not have stood out to you, we are glad that our service and overall experience made your stay memorable. Thank you for recognizing our brand and the effort we put into making our guests feel special.We look forward to welcoming you back to Raffles Bali in the future and ensuring your next stay is just as delightful.Warm regards,Ricky UtomoDirector of PR, Marketing and Communications
Guest User
Ocean Pool Villa
Stayed in Jan 2024
Family
15 review
5.0/5
Outstanding
Posted on Mar 21, 2024
The hotel design is stylish and elegant. The interior decoration of the hotel is low-key and luxurious. Entering the hotel is like entering a private residence. The room is large and the staff is very friendly. They handled the check-in procedure very carefully and professionally and introduced the hotel's related facilities and services. I felt at home. The overall stay experience is very good, the hardware and services are of good quality, and the bedding is very comfortable. I will come back next time I have the opportunity.
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Response from Property: Dear Valued Guest,Thank you sincerely for taking the time to share your experience at Raffles Bali. We are truly delighted to learn that you found our hotel's design to be both stylish and elegant, and that the interior decoration exuded a sense of understated luxury. Creating an ambiance reminiscent of a private residence is a core aspect of our vision, and we are pleased to hear that it resonated with you.Your acknowledgment of our spacious rooms and the friendly professionalism of our staff is deeply appreciated. We place a significant emphasis on ensuring a seamless and welcoming check-in process, and it is gratifying to know that our efforts contributed to making you feel at home.We are committed to maintaining the highest standards of quality across all aspects of our establishment, from facilities to service. Your satisfaction with both the hardware and the level of service provided further validates our ongoing dedication to excellence.It would be our utmost pleasure to welcome you back on your next visit to the area. We eagerly anticipate the opportunity to once again provide you with a memorable and rewarding experience at Raffles Bali.
Wendy
Ocean Pool Villa
Stayed in Sep 2023
Couples
13 review
5.0/5
Outstanding
Posted on Oct 24, 2023
This is really the best and most comfortable hotel I have ever stayed in, bar none~ (Of course I have never stayed in such an expensive hotel before) but the price is indeed very good value for money. First of all, the villa is very large, especially the swimming pool is larger than that of ordinary pool villas. Secondly, the scenery of the hotel is so beautiful, whether it is the villas, beach bars and restaurants, or SPA; morning, day, evening or night.
The hotel's butler service is very good and considerate. He will introduce you to the hotel's features, help you book a place for dinner, a time for the spa, and send you to the place to explain clearly before leaving. The hotel has a very interesting chat website, which is similar to WeChat. You can talk about anything on it. You can choose various languages. The software translates it into English and sends it to the butler. The butler also provides prompt feedback.
We tried a romantic candlelight dinner on the beach and a semi-outdoor romantic spa. Dinner was at the time recommended by the butler, watching the most beautiful sunset and listening to the sound of the waves. It was perfect. The SPA has a 15-minute sauna and a 90-minute massage, which can be enjoyed amidst the chirping of birds, which is very unique. Although everything in a luxury hotel is expensive, I personally think it is worth it to experience such an environment and service.
Finally, the sunset here is so beautiful~ The starry sky at night is also super beautiful~ Go to Loloan Bar for a drink at sunset, eat a super delicious mini burger, and watch the stars appear from sunset, which is super enjoyable.
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6/16
Response from Property: Dear Valued Guest,Thank you for your heartfelt and detailed review of Raffles Bali. We are absolutely thrilled to hear that your experience at our resort was exceptional and that you found our offerings to be a great value for money.Your kind words regarding our spacious villas, stunning scenery, and the excellence of our butler service are deeply appreciated. It is our utmost priority to ensure that every aspect of your stay is seamless and memorable.We are delighted that you enjoyed the unique experiences we offer, such as the romantic candlelight dinner on the beach and the rejuvenating semi-outdoor spa amidst the serene surroundings. Creating unforgettable memories for our guests is what we strive for.Thank you for choosing our hotel for your stay, and we look forward to welcoming you back for more unforgettable experiences in the future.Warm regards,Ricky UtomoDirector of Marketing Communications
Yidunweierxiaoziyun
Ocean Pool Villa
Stayed in Apr 2024
Family
13 review
5.0/5
Outstanding
Posted on Jul 16, 2024
Beautiful resort hotel. The butler who speaks Chinese is warm and thoughtful. When he learned that we had an early flight at 6 o'clock, he sent a full breakfast box to the room. I felt very happy immediately.
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Response from Property: Dear Yidunweierxiaoziyun,Thank you for your lovely review. We are thrilled to hear that you found our resort beautiful and that our Chinese-speaking butler provided you with warm and thoughtful service. It's wonderful to know that the early morning breakfast box made your departure more pleasant.We strive to anticipate and exceed our guests' needs, and your feedback is a great testament to our efforts. Your happiness and satisfaction are our top priorities.We look forward to welcoming you back for another exceptional stay.Warm regards,Ricky UtomoDirector of PR, Marketing and Communications
Woerwosiaerwen
Panoramic Pool Villa
Stayed in Nov 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jan 1, 2024
It is indeed the best on the island, service and environment👍
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Response from Property: Dear Woerwosiaerwen,We are truly honored by your gracious words and thrilled to learn that your experience at Raffles Bali has been deemed the best on the island. Your praise for our service and environment is sincerely appreciated.It is our constant endeavor to provide an exceptional and memorable stay for our esteemed guests, and your positive feedback serves as a testament to the dedication of our team.We look forward to the pleasure of hosting you again at Raffles Bali, where we will continue to strive for excellence in both service and ambiance.Sincerely,Ricky UtomoDirector of PR and Marketing Communications
Guest User
Ocean Pool Villa
Stayed in Sep 2023
Family
7 review
4.7/5
Amazing
Posted on Oct 5, 2023
Generally speaking, Raffles is first-class, with new facilities and a very good environment. Such a large hotel only has 32 villas, and the gardens and swimming pools are excellent. What I particularly commend is their invisible butler, who can understand the needs of guests at any time and quietly provide services. Cleaning up, changing bath towels, adding food silently. The only thing that needs improvement is to add a Chinese speaking service staff, so that tourists with poor English skills will have a better experience.
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Response from Property: Dear Valued Guest,Thank you for taking the time to share your thoughts about your stay at Raffles Bali. We sincerely appreciate your feedback and are delighted to hear that you had an overall positive experience.We're pleased to know that you found Raffles to be a first-class establishment with new facilities and an excellent environment. We take great pride in offering a serene and luxurious setting for our guests to enjoy. Your kind words regarding our gardens, swimming pools, and the villa's invisible butler are greatly appreciated. Providing anticipatory service is at the core of our commitment to guest satisfaction, and we're thrilled to hear that your needs were met seamlessly.We appreciate your suggestion regarding the addition of a Chinese-speaking service staff. Guest feedback is instrumental in our continuous improvement efforts, and your input will certainly be taken into consideration as we strive to enhance the experience for all our guests, regardless of their language proficiency.Once again, we thank you for choosing Raffles Bali, and we hope to have the pleasure of welcoming you back in the future. If there are any specific preferences or requests you have for your next visit, please don't hesitate to let us know. We are here to ensure that your future stays are even more enjoyable.Sincerely,Ricky UtomoDirector of Marketing Communications
Guest User
Ocean Pool Villa
Stayed in Feb 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Jun 23, 2024
The service is very good, the scenery is also good, and all requests can be responded to quickly
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our service and the beautiful scenery. It’s especially gratifying to know that our team was able to respond to all your requests promptly.We strive to provide our guests with the best possible experience, and your positive comments reaffirm the hard work we put in every day. If there is anything else we can do to make your stay even more enjoyable, please do not hesitate to let us know.We look forward to welcoming you back soon.Sincerely,Ricky UtomoDirector of PR, Marketing and Communications
mxk1224
Panoramic Pool Villa
Stayed in Jan 2024
Family
9 review
5.0/5
Outstanding
Posted on Mar 31, 2024
A very good hotel. The room layout and facilities are very good. The swimming pool is very large. The food in the restaurant is also very unique. It is worth recommending.
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your positive review of Raffles Bali. We're delighted you enjoyed the room layout, facilities, and our large swimming pool. Our unique restaurant offerings were also appreciated. We appreciate your recommendation and look forward to welcoming you back in the future. If you need further assistance, please don't hesitate to contact us.
Anonymous User
Ocean Pool Villa
Stayed in Dec 2023
Family
3 review
2.7/5
Posted on Feb 2, 2024
A very bad experience, the view is far worse than that of Bulgari, and when I asked for an extra bed after arriving, they directly told me that I need to add more than 10,000 yuan. I booked a room for only more than 8,000 yuan, and an extra bed costs 10,000 yuan? Later, the staff said that he had made a miscalculation, but because of this, check-in took more than an hour!
The next day I was asked to add a serving of fruit for breakfast, but the second plate of fruit was half smaller than the first...
Then in the afternoon, I asked the hotel to help me get a takeaway, which took 40 minutes to arrive. I kept pressing the room phone number and calling the front desk at least 20 times, but no one answered. Then I used my mobile phone to call the outside line and the answer was answered in seconds. It was really unprecedented in my life. Come again! It's also hygienic. You can't sit on that pavilion because it's full of ants and bugs🐛
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Response from Property: Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay at Raffles Bali. We sincerely apologize for the inconvenience you experienced, and we appreciate your patience in bringing these matters to our attention.We regret any misunderstanding regarding the additional bed charge and the delay during check-in. Your concerns have been duly noted, and we are taking steps to ensure such errors are not repeated in the future.Furthermore, we are sorry to hear about the discrepancies in the breakfast fruit portions and the delay in your takeaway order. This is certainly not the level of service we aspire to provide, and we will address these issues with our team to enhance our guest experience.Regarding the hygiene concerns in the pavilion, we apologize for the presence of ants and bugs. Rest assured, we are taking immediate measures to address this issue and maintain the highest standards of cleanliness.We appreciate your candid feedback, as it helps us identify areas for improvement. Please be assured that your comments will be shared with our team to ensure that necessary actions are taken.We understand that your experience did not meet your expectations, and we would appreciate the opportunity to discuss this further with you. If you could kindly provide your contact information or reach out to our guest relations team, we would be more than happy to address any additional concerns you may have.Once again, we apologize for any inconvenience caused, and we hope to have the chance to regain your trust in the future.Sincerely,Ricky UtomoDirector of PR and Marketing Communications
Response from Property: Dear Valued Guest,Thank You for your excellent review of Raffles Bali. We appreciate your review and we look forward to welcoming you back in the near future for another exceptional experience.Sincerely,Ricky UtomoDirector of PR and Marketing Communications