Cognigy

📣 BIG NEWS: Cognigy's Agentic AI is here! Meet Cognigy’s Agentic AI – a new generation of autonomous, goal-oriented AI workforce. The AI workforce of the future isn't just coming—it's here NOW. 🔑 Key Features of Agentic AI: Humanlike reasoning: Independently analyzing request and coming up with the best course of action Autonomous decision-making: Dynamically navigating and utilizing tools for successful task completion Collaborative AI: AI Agents can consult with other AI Agents and humans to deliver the most efficient and accurate solutions Hyper-personalization: Integrated memory ensures context-aware and uniquely tailored interactions to each customer Ready to see what’s possible? Watch this video with Cognigy's CEO & Co-Founder, Philipp Heltewig, and see Agentic AI in action! 📅 Join us for the release webinar on November 14th to experience Agentic AI live in action. Register now to secure your spot: https://hubs.la/Q02W7WYd0 #AgenticAI #CustomerExperience #AI #AIAgents #Cognigy #CX #AIWorkforce

ARAG berichtet über Cognigy in der aktuellen Publikation des InsurLab Germany Sammelbands: 'Generative KI als Revolution für die Versicherungsbranche!' Der Beitrag der ARAG, 'Nutzung von KI in der Kundenkommunikation der ARAG- Voicebots für Unterstützung im Kundenservice' zeigt, wie Contact Center KI mit dem Cognigy Voicbot echte Mehrwerte schafft. Erfolgsfaktoren sind eine enge Betreuung durch ein interdisziplinäres Team, eine schrittweise Einführung einzelner Kommunikationsabschnitte und die nahtlose Anbindung an Legacy-Systeme für eine effiziente Weiterverarbeitung. Wir freuen uns, Teil des Fokusthemas "Werttreiber Generative KI: Die Versicherungswirtschaft zwischen Aufbruch und Durchbruch!" zu sein. Gemeinsam mit über 40 Expert:innen zeigt das Werk, wie Generative KI Prozesse optimiert, Innovationen vorantreibt und das Versicherungsgeschäft transformiert – von Strategie und Skalierung bis hin zu Kundenservice und Technologie. Einblicke aus der Publikation: Strategien zur erfolgreichen Implementierung von Generativer KI Praxisnahe Erfolgsgeschichten und konkrete Handlungsempfehlungen Innovationen aus dem InsurLab Germany Netzwerk Wir möchten dem InsurLab Germany und allen Beteiligten unseren herzlichen Dank aussprechen, die diesen Sammelband zu einer wertvollen Quelle für unsere Branche gemacht haben. Ein besonderer Dank gilt Dr. Jochen Westheide ((TAG)), Abteilungsleiter bei der ARAG IT GmbH, für seinen Beitrag. Gen AI ist kein Buzzword, denn sie verändert die Branche nachhaltig! Die Publikation bietet wertvolle Einblicke für alle, die die Zukunft der Versicherungswirtschaft aktiv mitgestalten möchten. Hier geht es zum Downloadbereich der Publikation: https://hubs.la/Q037Z70z0 #AIAgents #ConversationalAI #Insurlab #ARAG #Cognigy

AI Agents Meet Genesys Cloud with Cognigy In the words of Dave Michels, this integration is a game-changer. Cognigy’s AI Agents seamlessly connect with Genesys Cloud, offering 24/7 support, instant responses, and multilingual capabilities across channels. Smarter service. Streamlined operations. Seamless integration. Click here to learn more: https://hubs.la/Q038bl4T0 #AIAgents #GenesysCloud #Cognigy #ConversationalAI #CustomerExperience

📢 Niemand möchte, wie ein Ticket in der Warteschleife behandelt werden. Doch häufig fehlt es im Kundenservice an klaren Antworten und direkten Lösungen. Stephan Schuessler, KI-Experte bei Deloitte, zeigt, wie Conversational AI genau das ändern kann. Mithilfe intelligenter Automatisierung werden Anrufende direkt mit der richtigen Ansprechperson verbunden – für persönliche Lösungen und echten menschlichen Kundenservice. 🎬 Jetzt Folge 8 unserer Videoreihe „Lieber Kundenservice” ansehen und entdecken, wie echter Service mit KI geht. #ConversationalAI #CustomerExperience #Chatbots #Cognigy Deloitte Digital

Reminder: Only 1 day to go! Have you secured your spot for tomorrow’s webinar? AI is reshaping customer service and you won’t want to miss how leading brands are harnessing its power. Customer expectations are soaring, and AI is the secret to delivering seamless, personalized experiences. But success isn’t just about having the technology, it’s about having the right strategy. Discover what AI-driven CX looks like in practice: 1. How Toyota, Lufthansa, and other industry leaders are using AI effectively 2. A practical roadmap for AI adoption: what works and what doesn’t 3. Strategies to overcome the biggest challenges in AI implementation Join Derek Roberti VP of Technology, Cognigy, and Alan Ranger VP of Marketing, Cognigy, in collaboration with CX Dive. Get the insights you need to make AI a true game-changer for your business. Register now! [Link in comments] #AIAgents #ConversationalAI #CustomerExperience #CXDive #Cognigy

Want to go beyond the AI hype and see how it actually works? The Cognigy Tech Labs at Nexus 2025 offers a hands-on experience designed for tech enthusiasts, developers, and AI experts who want to build, test, and explore real solutions. Here’s what to expect: 1. Engage with our product experts to discuss real-world applications and best practices 2. Go behind the scenes of the latest innovations at Cognigy 3. Connect with our special guest – Deepgram and discover how their Speech AI solution is transforming voice automation together with Cognigy Pro Tip: Tech Labs run during networking breaks, giving you time to explore without missing key sessions. Be part of the experience at Nexus 2025: [link in comments] #AIAgents #Nexus2025 #ConversationalAI #SpeechAI #TechLabs #Cognigy

We just wrapped up Day 1 at CCW 2025 in Berlin. During the day, our very own Alexander Teusz ignited the stage at the TeleTalk Demo Forum with his valuable insights on how AI transforms everyday customer interactions. His session was packed with innovative ideas and genuine enthusiasm, leaving everyone excited about what’s ahead. Later, industry experts Jonathan Zaiß and Denis Ziegenfuß from DHL joined our CEO and Founder, Philipp Heltewig, for an engaging discussion on the real-world impact of Voice AI in customer service. Their conversation made it clear that AI is not just a tool, but a catalyst for change, empowering teams, enhancing customer experiences, and driving meaningful innovation to build a future we can all be proud of. #AIAgents #CCW2025 #CustomerService #VoiceAI #ConversationalAI #Cognigy #DHL

Everyone is talking about Agentic AI but at Nexus 2025, you’ll see it in action. Flix has implemented Agentic AI for Greyhound customers, pioneering a new way to deliver outstanding experiences in travel. Join Anna B., Senior UX/UI Designer, and Vasily Rodochenko, Software Engineer at Flix and use your chance to witness the potential of Agentic AI beyond the hype and into real-world applications. 📌 Session: Agentic AI at Greyhound: Delivering Outstanding UX 🗓️ March 13, 2025 | 13:00 - 13:30 CET Register for free and join Nexus 2025 - the most important Contact Center AI Conference! (Link in comments) #Nexus2025 #AgenticAI #CustomerExperience #AIAgents #Flixbus #Greyhound

What an incredible event today at CCW 2025 in Berlin! The energy, insights, and connections made it truly unforgettable. A huge thank you to our very own Sascha Poggemann, and to Denis Ziegenfuß, and Jonathan Zaiß from DHL for sharing their expertise on how DHL is setting new standards by integrating Voice AI into its contact center. Hearing how AI agents support teams, streamline customer service, and shape future plans for AI in customer interactions was truly inspiring. Here are some moments captured from the day! 📸 And this is just the beginning, we’re eagerly anticipating what unfolds tomorrow, February 25th! Be sure to visit us at Stand H10 in Hall 3, we’d love to connect and show you how we’re transforming customer service with AI. #AIAgents #CCW2025 #DHL #VoiceAI #Cognigy

Hire a prebuilt AI Agent for your use case! Cognigy’s Job Market features a collection of pre-trained AI Agents tailored to specific industries and roles, enabling you to deploy AI-powered automation rapidly. Choose to: -Hire a complete prebuilt Agent and customize it as needed, or -Upskill existing Agents by integrating pre-configured Jobs from ready-made AI Agents Our latest addition is an AI specialist for Health Insurance, available natively in both English and German! Check out the details below (Link in comments) #AIAgents #ConversationalAI #GenAI #Cognigy