In the middle of a client session, managing interruptions effectively is key to maintaining focus and delivering value. I start by creating a distraction-free environment before the session begins. I include silencing notifications, informing others of your unavailability during the session, and ensuring all necessary tools or materials are prepared in advance. This includes having my team available and ready if needed. Distractions during sessions go through my VA, then one of my executives if needed, and only comes to me if it's an absolute emergency that only I can handle. I have a strict process in place, I briefly acknowledge the interruption, address it only if absolutely necessary, and then refocus on my client.

If an interruption happens, I stay calm and acknowledge it briefly, so it doesn’t take over the session. Then, I gently refocus the conversation by summarizing where we left off and guiding the client back to the topic. This keeps the flow smooth and ensures we don’t lose momentum.

When the inevitable interruption hits mid-session, I keep my cool and acknowledge it briefly—like saying, “Let’s put a pin in this thought for a moment.” Then, I address the interruption with a calm, matter-of-fact response, and refocus right back on the client’s last point. Sometimes I’ll summarize what we were discussing to smoothly pick up the thread. It’s about showing the client their time still matters and I’m not rattled by distractions. With a steady tone and clear boundaries, I keep the conversation on track. “Think of interruptions as speed bumps, not dead ends.”

Dependendo da interrupção (principalmente levando em conta que sou mãe), sempre deixo o cliente ciente de possíveis interrupções e mantenho a calma para não desfocar do conteúdo e prejudicar o meu cliente. Peço para mutar a chamada se necessário e retomo ao assunto no ponto onde parei.

Les doy el espacio y comprensión para abordar el problema. Indicando que lo importante es su satisfacción y tranquilidad. Si la interrupción es desconcertante para el cliente, le sugiero cambiar la hora de atención acomodandome a sus necesidades. Esto con el fin de entregar siempre una atención de calidad.