Se enfrenta a un cliente que exige acceso no autorizado a los datos. ¿Cómo manejas esta delicada situación?

This scenario is more common than we might imagine. First, it is crucial to understand what data the client needs and why they need access to it. Based on this, clearly communicate the current access control policies and data classification standards to the client, explaining why access cannot be granted. It is also essential to outline the potential risks associated with unauthorized access and any legal implications. Additionally, consider alternative methods, such as data masking or generating a report in accordance with data governance policies.

A session with the client understanding the requirements, stating the benefits of authorised access and detriment of unauthorised access with conclusion that I can only work with authorised access with clients.

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Entender o motivo da solicitação e quais dados gostariam de receber nos ajuda a avaliar se os mesmos são sensíveis e passivos de problemas na politica de privacidade ou LGBT. Caso sejam, devemos informar ao cliente o impeditivo de forma clara e objetiva enviando as evidências conforme lei.

Here are some ways that you can communicate against unauthorized access. Screensavers Monthly water cooler blogs Yearly lessons that define policies and changes that the organization implement.

Alternative is data outsourcing. E.g if it's an Accounting Solutions, you can outsource to an Accounting Hub who manages book keeping and reporting for companies at a fee. This reduces cost of ownership and ensures valid licence.

The organization must define policy and steps for unauthorized access. When you have a process to follow then it defines who can assist with this issue. When you don’t have a defined process then this is what leads to people having access that they shouldn’t or could allow fraudulent activities.

The need for documentation cannot be over emphasised as this serves as reference point of the discussion and what your organisation stands for.

Training is only as good as the techniques that we teach. Implement a once a year module that every staff member must take, thus helping the organization to be more responsive against unauthorized access. Have your own Sec team do the training! People are more open to listen to individuals they know.

Understand the Request:Clarify the client's request and understand what specific data they need access to and why. Ensure you have all the details before proceeding.Check Authorization:Verify the client's authorization level. Determine if they have the necessary permissions to access the requested data. This might involve checking contracts, agreements, or internal policies.Legal and Compliance Review: Assess whether granting access is compliant with relevant laws (e.g., GDPR, HIPAA) and internal data protection policies. If necessary, consult with your legal or compliance.