Te enfrentas a malentendidos en el trabajo. ¿Cómo puede superar eficazmente los desafíos de comunicación?

Navigating misunderstandings at work can be challenging, but I’ve found the concept of "seeking first to understand, then to be understood" to be highly effective. I discuss this in my book, "Transformative Leadership: Creating and Sustaining a Thriving School Culture". As a principal, a significant misunderstanding arose between teachers and administration over a new policy. By organizing open forums and actively listening to teachers' concerns, I identified the root of their frustrations. After understanding their perspective, I communicated the administration's intent and revised the policy to incorporate teachers' feedback. This approach built trust, resolved the misunderstanding, and fostered a collaborative culture.

To effectively navigate communication challenges at work, focus on active listening to understand rather than just to respond. Many people make the mistake of listening only to answer, which can lead to misunderstandings. Instead, take time to fully grasp different perspectives, ask clarifying questions, and provide feedback constructively. Using emotional intelligence to gauge and respond to colleagues' feelings can help build trust and improve overall communication. Regular check-ins and fostering an open environment for dialogue can also prevent misunderstandings and enhance collaboration.

Conflict at work is inevitable. Look for ways to listen to understand versus reply. Listening is holistic and requires attuning just as much to what's not being said. Value the other person's point of view even if you disagree. Seek ways to understand before being understood. Focus on the relationship and go into the misunderstanding with the goal of resolution.

Listening is a art to understand emotions. When misunderstanding arise ,unnecessary conflicts can makes your relationship worse. So reflect on what is being said and ask clarifying questions . You can create environment to open dialogue and problem solving

Stay Open minded, many times we may enter a conversation although we don't know what the issue is, we are quite sure we’ve got the answer they need. This is exactly why it's important to approach meetings with an open mind and maintain throughout. You'll be receptive to others' ideas which can lead to better understanding and decision-making. When you're receptive to others' ideas, people feel “heard”, building a level of trust that allows you to develop a stronger connection. Try this — avoid assuming that you already know the reasons behind others' actions. This enables you to actively listen to different perspectives. How to know if you are actively listening? Just notice if you are listening... or waiting for your turn to talk.

Once you have listened to both sides, it's your turn to make your message and intent clear what is to be achieved as it is not about taking or choosing sides but to work with a deeper understanding and mutual respect.

Some conversations are difficult when there is alot at stake and accountability is high. Plan your conversation in advance keeping this intention in mind. What do you hope to achieve or accomplish during the discussion? With this, work backward and prepare appropriate questions or talking points that can help guide the conversation toward that goal. A clear plan in advance ensures the meeting stays focused and productive. At times of discomfort one may attempt to deflect from the main topic, you must focus on the current topic. Try this, make note of topics that are an attempt at deflection from the discussion ensuring they will be addressed at a later date. Stay on the main topic its most productive and good use of your leadership energy.

Summarize what you’ve heard and ask for confirmation to ensure you’ve understood correctly. Ask open-ended questions to gather more information.

Bonjour, Schéma de l'échange Salutations Énoncé de la problématique Ecoute active Questions Reformulation Réponses Solutions: outil, méthode des 5S: trier,ranger, standardiser, maintenir, lead management Remerciement Congédié

In my experience, active learning might be a key point for overcoming communication challenges. By asking clarifying questions, I can get mutual understanding. It also shows that I am present in the discussion and assertive in communicating challenges.

After you have cleared your message, it is important to know the thoughts of the other side as this giving and receiving of constructive feedback is essential to promote a positive work culture as it enables to build trust and further leads to continuous improvement.

Feedback is an important tool for growth and advancement of conversation. Allowing feedback, listening and repeating it back allows for all parties in the conversation to be heard. Phrases of understanding like: I understand where you are coming from now, I didn't see it from that perspective before...helps tremendously. Feedback gives us the information we need to focus on the specific areas that need to be addressed and allows our focus to stay intentional.

Feedback is important. In fact, it is the most important tool for effective task accomplishment. Lack of feedback is one of the primary causes of miscommunication. Effective feedback mechanisms should be an essential part of initial task force organisation itself. Feedback mechanisms not only ensure receipt of feedback but also consist of real-time feedback analysis and real-time implementation of corrective action. It has no role in resolution of misunderstandings.

Feedback is like a superpower for better communication. Once you’ve cleared things up, invite the other person to share their thoughts on how it went. It’s a great way to fix any lingering misunderstandings and build a habit of continuous improvement. Being open to feedback or constructive criticism can be a golden opportunity to learn and grow, both personally and professionally. Asking for feedback shows you’re open to others’ ideas and to their point of view.

Turning criticism into opportunities for growth can be an important tool for personal and professional development. By viewing feedback as a tool rather than a setback, people can use it to set goals. focusing on specific, achievable goals can improve overall well-being. If you can demonstrate your ability to take feedback, learn from mistakes and improve your work without taking it personally, you can seize the opportunity to grow.” It is important to adopt a growth mindset during this process, allowing individuals to view criticism as valuable input rather than negative judgment.

Based on the feedback given and received, your approach is to be decided for an effective teamwork and this flexibility will help you in future interactions to avoid any kind of misunderstanding.

One thing I’ve found helpful is to observe yourself. Often when misunderstood, people take a defensive position. Adjusting your positioning and intently listening deescalates the situation and shows that you’re truly willing to bridge the gap in communication between all parties. After listening to others, they’ll be more willing to listen to you as well.

As a leader, it's important to create a safe space where individuals feel encouraged to express their thoughts and concerns. Acknowledge when miscommunication arises and be prepared to navigate it with empathy and respect. By creating an environment that allows for discomfort, you enable deeper discussions, the opportunity for growth and resolution. Try this — Shift the focus of the conversation by proposing three avenues for exploration: your perspective, my perspective, and begin new third options. Dedicate time to brainstorming what these third options might entail. This eliminates the need to be "right" by defending your opinion and the urge to fight for that title. Neither person is right nor wrong because the third option is neutral.

A working environment is suppose to be conducive for workers, an employer following such tread will absolutely achieve its goals. At the time clear line of communication is very important to make operations easier and successful. In my own opinion as a boss, you dont have to make yourself difficult or unaccessable when it comes to the job.

As a leader, it is critical that the initial task assignment is clear. I, usually, refer to the maxim called A,B,Cs of communication - ‘Alacrity’, ‘Brevity’ and ‘Clarity’. Each communicae drafted is passed through these three filters to refine the communication prior dispatch. This is usually an effective strategy to prevent misunderstandings from occurring in the first place. If, in the rare case, they do occur, it is priority one for me to revise the filters and analyse how the miscommunication slipped through the filters in the first place.

Schedule follow-up discussions to ensure the issue has been resolved. Regular check-ins can prevent future misunderstandings.

Follow up and follow through is important to show care and respect. The Speed at which we send the follow up will also enhance relationships.

A follow-up can reinforce understanding and demonstrate your commitment to clear communication. Whether it’s a summary email after a meeting or a brief check-in conversation, this step ensures that all parties are aligned and any remaining confusion is addressed. It also provides an opportunity to build relationships and trust with your colleagues, which is essential for a harmonious work environment.

If we view every challenge as an opportunity to grow through it we become less anxious and more curious. I have found anxiety and a lens filtered through unhealed wounds or a poor mindset is typically what gets in the way of learning and adapting. Of course there are situations that are unhealthy and may never be resolved in a positive way, even in these situations we have an opportunity to learn why we make the choice to stay or leave. Being aware and mindful of our own boundaries, ideas of success and desires outcomes are important. And communicating those at the beginning of the meeting is a powerful way to set the tone.

This is the most important step in case of a classic misunderstanding. Reflecting on what happened will help a leader to understand what went wrong and how. Understanding that is key to preventing further instances in the future. And that is the goal, isn’t it? When reflecting, one must consider all germane factors. Simply considering factors, that suit one’s explanation and discarding the others that don’t support the theory is detrimental in the long run.

Reflection is a powerful tool that can enhance all areas of our lives because it helps us understand what worked and what didn’t. By making it a habit, we turn everyday experiences into valuable learning opportunities. Reflecting on our actions and reactions, e.g. what triggered the misunderstanding and how we handled it, helps us understand our behaviour and build stronger relationships. It fosters self-awareness and continuous growth. Reflection isn’t just about pinpointing mistakes but about discovering what worked. Using reflection, you can refine your approach, avoid repeating errors and improve relationships.

To avoid misunderstanding at the workplace, it's very important in the first place to build a good rapport so that the concerned person doesn't misjudge your words. Secondly, avoiding ambiguity is very important no matter whether it's a formal or informal communication. Thirdly, clarity in speech and having an empathetic approach helps a lot so that the other person doesn't end up being hurt. Finally, choosing the right word is very important. A lot many times too much bluntness doesn't help, better to resort to silence or use gentle words to send across the message. Finally, keeping a friendly approach always helps one to avoid lots of confrontations.

Tener consciencia de nuestros sesgos cognitivos produce apertura mental que favorece el proceso comunicativo sin lugar a dudas

If you are working in an environment charged with anger, hatred ,prejudices and poor work ethics no body wins but the bully. Favourites of managers. No matter how hard you work. Your contribution is nothing. Resolving the matters means cowering down to the bully and apologizing to keep your job. If you have the guts move on

Un caso de éxito es el Eurotúnel, un túnel ferroviario bajo el Canal de la Mancha que conecta Francia e Inglaterra, fue un proyecto de construcción internacional complejo que involucró a equipos de ambos países. Debido a diferencias culturales, lingüísticas y de expectativas, surgieron varios desafíos de comunicación, todo lo contrario a lo que ocurrio con el relato biblico de la Torre de Babel, la historia sugiere que la falta de comunicación efectiva llevó a la dispersión.

Misunderstandings and miscommunications are, also created to foster vested interests. It is critical for a leader to separate the grain from the chaff and treat each incident as unique. Whilst the above steps or points serve as guidelines, there is no ‘one size fits all’ approach that can be adopted for clearing miscommunications. Remedial steps adopted to clear the air would also vary as per the incident. Whilst the above steps help the leader improve his skills; it is equally paramount for the leader to gauge whether such corrections are required in the first place.