🎉 Successful Client Meeting & Introduction of Our New VoiceAI Service! 🎉 Today, we had the pleasure of presenting our VoiceAI service to one of our esteemed clients. The meeting was a great success, with the client showing immense interest in our innovative solution. 🔍 What We Achieved Today: - VoiceAI Service Presentation: Demonstrated how VoiceAI can enhance customer service and automate repetitive tasks. - Advanced Integration Discussion: Explored integrating VoiceAI with the client’s calendar system to streamline operations. 🚀 What’s Next: We are thrilled to announce that early next year, we will commence the integration of VoiceAI with our client’s calendar system and customer service process. This integration will enable us to fully leverage: - Call Requests: Automated responses and efficient handling. - Call Transfers: Quick and effective routing of calls to the appropriate teams. - Appointments: Seamless and intuitive appointment scheduling. - Service-Related Queries: Intelligent responses and problem-solving for customer inquiries. 🌟 Why This Matters: - Efficiency: Reduces manual workload and boosts employee productivity. - Customer Experience: Provides fast and accurate responses to customers. - Innovation: Opens up new opportunities for enhancing and automating customer service. 📢 Want to Learn More? Reach out to us to discover how our VoiceAI service can benefit your business! Contact us at myynti@nordictelecom.fi #VoiceAI #CustomerService #Innovation #Technology #AppointmentScheduling #CallTransfer #Automation #CalendarIntegration #BusinessCollaboration #FutureOfWork #NordicTelecom
NTC, Nordic TeleCom Ltd.
Telecommunications
Helsinki, Uusimaa 800 followers
The new way to do better customer service and improve customer satisfaction.
About us
Nordic Telecom, headquartered in Helsinki, is a privately held company operating internationally. We have 14 employees and operations in Spain, Estonia, Germany, and Sweden. We offer an easy-to-use call management system, which helps you do right things at the right time. It’s the missing piece between a service provider and a customer. In addition to improving customer satisfaction and the possibility of additional sales, our system eliminates queuing, increases customer retention and saves missed calls. Our service is ideal for sectors, where customer contacts are golden and good customer service is a priority. Finnish Service Innovation From their customers’ perspective, our customer companies increase their value by offering a better customer service experience. Our customer companies are able to identify peak hours and make sure all customers get expert service. Reports enable our customers to ensure employee efficiency and commercial value. Customer service and customer satisfaction are improved, which means the possibility of additional sales is multiplied. According to the feedback we’ve received, our customers have seen a significant increase in both customer satisfaction and sales since introducing our service. This is a true Finnish service innovation. Our Solution NTC service portal allows our customer companies to retrieve all missed calls easily and in real time. Our solution registers all customer contacts, and provides the staff with the they tools need to efficiently serve their customers. Management receives detailed reports of unanswered calls, commercial success of call-backs, and the effectiveness of sales and customer service. Our service requires no investments or additional hardware. It’s compatible with all up-to-date IT and phone systems and all mobile devices and computers. Our service is independent of operators, and requires no changes to existing phone numbers.
- Sivusto
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http://www.nordictelecom.fi
External link for NTC, Nordic TeleCom Ltd.
- Toimiala
- Telecommunications
- Yrityksen koko
- 11–50 työntekijää
- Päätoimipaikka
- Helsinki, Uusimaa
- Tyyppi
- Privately Held
- Perustettu
- 2009
- Erityisosaaminen
Sijainnit
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Ensisijainen
Get directions
Hämeentie 155 B
Helsinki, Uusimaa 00560, FI
Työntekijät NTC, Nordic TeleCom Ltd.
Päivitykset
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Smart Channels and Time-Based Routing Are your customers unable to reach you outside business hours? Nordic Telecom's Smart Channels handles missed calls even after office hours, ensuring your customers receive the support they need, whenever they need it. 🔗 Contact us today and elevate your customer service to the next level.
Smart Channels and Time-Based Routing Are your customers unable to reach you outside business hours?
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🔹 AI in Customer Service – Discover VoiceAI! 🔹 Imagine your customer service running seamlessly 24/7 – without breaks. VoiceAI is a real-time AI assistant that answers your customers' inquiries, directs calls to the right experts, handles callback requests, and manages calendar bookings. What’s more, you can track all events in real time through an intuitive web portal. Simple, efficient, and fully customizable to meet your business needs. Watch our video and see how VoiceAI can revolutionize your customer service! 📞 Contact us today myynti@nordictelecom.fi and take your customer service to the next level. #VoiceAI #CustomerService #AI #NordicTelecom #Innovation #Efficiency #CalendarIntegration
AI in Customer Service – Discover VoiceAI!
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Today, we hosted a brief demo of our new VoiceAI service for a potential client, and the feedback was overwhelmingly positive. Our next step is to scale the calendar booking logic to integrate seamlessly with their ERP system, ensuring they can fully unlock the service's potential. VoiceAI is revolutionizing how businesses handle customer interactions by operating entirely in real time within the telephone network. It simplifies communication, boosts productivity, and enhances customer satisfaction by automating routine tasks such as collecting callback requests, booking appointments when needed, transferring calls to the appropriate departments or experts and much more. The system also provides comprehensive reports on all interactions, including summaries of conversations compiled by the AI, making it easier for agents to follow up with customers and get straight to the point This solution replaces a portion of existing customer service routines with smart, automated processes, freeing up resources for more critical tasks. Whether it's streamlining calendar bookings, integrating with existing systems, or generating actionable insights, VoiceAI delivers maximum value. If you're interested in a demo, don’t hesitate to contact us at myynti@nordictelecom.fi. Let’s explore how VoiceAI can transform your business! #VoiceAI #RealTimeAI #Innovation #CustomerExperience #Automation #AI #SmartChannels
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Ensure every call reaches the right expert with Smart Channels and IVR! Missed calls? No problem. Nordic Telecom's Smart Channels allows you to redirect unanswered calls to the right expert using an IVR menu, ensuring no customer is left waiting. Your team can follow up as soon as they're available, keeping customer satisfaction high and service efficient. 🔗 Contact us today and take your customer service to the next level! #SmartChannels #CustomerService #IVR #NordicTelecom #Efficiency #CustomerExperience
Never miss a call again with Smart Channels and IVR!
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The future of customer service is here! VoiceAI revolutionizes customer service by bringing real-time AI to the telephone network. Customers get answers instantly, without the wait. ✅ Easy and intuitive to use ✅ Real-time calendar scheduling ✅ Fully customizable to your business needs ✅ Seamless callback requests and call forwarding Don't get left behind – take your customer service to the next level with VoiceAI! 🔗 Contact us today and let's start transforming your business together. #VoiceAI #CustomerService #AI #Innovation #NordicTelecom #Efficiency #CustomerExperience
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Vastaamattomat puhelut – hoidettu helposti ja tehokkaasti! Älä jätä asiakkaita odottamaan. Smart Channels -palvelumme huolehtii jokaisesta puhelusta, jos asiakaspalvelu tai asiantuntijat eivät ehdi vastaamaan. Miten se toimii? ✅ Personoitu ääniviesti asiakkaalle ✅ Tarvittaessa SMS-viesti yhteyden varmistamiseksi ✅ Helppokäyttöinen käyttöliittymä selaimessa ja mobiilissa – hallitse puhelut mistä tahansa Hyödyt yrityksellesi: 🌟 Tehostaa asiakaspalvelua todistetusti 🌟 Vähentää työntekijöiden stressiä 🌟 Mahdollistaa asiakaspalvelun hallinnan ajasta ja paikasta riippumatta Älä ulkoista asiakaskokemusta! Parhaat asiantuntijat löytyvät omasta yrityksestäsi, ja Smart Channels tekee sen mahdolliseksi kustannustehokkaasti. 💡 Tämä ei ole kustannus, vaan sijoitus, joka tuo tyytyväisiä asiakkaita ja parantaa tiimisi tehokkuutta. #Asiakaspalvelu #SmartChannels #Helppokäyttöisyys #VastaamattomatPuhelut
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Let VoiceAI handle your appointments! Scheduling appointments can be a challenge, but VoiceAI makes it simple. It ensures your customers receive quick and seamless service, giving your experts more time to focus on other important tasks. 🔗 Contact us today and take your customer service to the next level! #VoiceAI #AppointmentScheduling #AI #CustomerService #NordicTelecom #Efficiency #Innovation
Let VoiceAI handle your appointments!
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🚀 Welcome to the New Era of Customer Service! 🤖🌐 We are proud to introduce our new real-time VoiceAI service, a revolutionary solution transforming customer service in the telephone network. This innovative system combines cutting-edge technology with a seamless customer experience. 🎯 What can our VoiceAI bot do? ✅ Answer customer inquiries naturally, powered by its training data. ✅ Handle call transfers and receive callback requests. ✅ Send and receive SMS messages – either manually or as customer satisfaction surveys. ✅ Adapt in real-time – VoiceAI's memory can be trained on the fly! 💡 Powered by Nordic Telecom’s Smart Channels service: If a callback request goes unanswered, Nordic Telecom’s Smart Channels - ensures no customer is left without service. 🔄 How does it work? - The AI-powered bot learns and adapts to situations in real time. - The backend software quickly responds to changes using the latest technologies. 🌟 The Result: More efficient customer service and happier customers. We utilize state-of-the-art technology to ensure every customer interaction is handled swiftly and smoothly. #VoiceAI #CustomerService #Technology #NordicTelecom #Innovation #CustomerExperience
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🚀 Tervetuloa uuden ajan asiakaspalveluun! 🤖🌐 Esittelemme ylpeinä uuden tekoälyllä toimivan reaaliaikaisen VoiceAI palvelun, joka mullistaa puhelinverkon asiakaspalvelun. Tämä innovatiivinen ratkaisu yhdistää huipputeknologian ja saumattoman asiakaskokemuksen. 🎯 Mitä puhebotillamme voi tehdä? ✅ Vastata asiakkaiden kysymyksiin luonnollisella tavalla koulutusdatan turvin. ✅ Hoitaa soitonsiirrot ja vastaanottaa soittopyyntöjä. ✅ Lähettää ja vastaanottaa SMS-viestejä – manuaalisesti tai tyytyväisyyskyselyinä. ✅ Mukautua reaaliajassa – VoiceAI muistia voi kouluttaa lennossa! 💡 Taustalla Nordic Telecomin Smart Channels -palvelu: Mikäli soittopyyntö jää käsittelemättä, Nordic Telecomin Smart Channels varmistaa, ettei yksikään asiakas jää palvelematta. 🔄 Miten tämä toimii? - Tekoälyä hyödyntävä puhebot osaa oppia ja mukautua tilanteisiin reaaliajassa. - Taustalla toimiva ohjelmisto reagoi muutoksiin nopeasti uusimpien teknologioiden avulla. 🌟 Tulos: Tehokkaampi asiakaspalvelu ja tyytyväisemmät asiakkaat. Käytämme huipputeknologiaa varmistaaksemme, että jokainen yhteydenotto käsitellään nopeasti ja sujuvasti. #tekoäly #puhebot #asiakaspalvelu #teknologia #NordicTelecom #innovaatio #asiakaskokemus