Comment pouvez-vous utiliser le processus de résolution de problèmes de Kepner-Tregoe pour prendre de meilleures décisions ?

Crafting a clear and precise problem statement is indeed the cornerstone of effective problem-solving. It's essential not just to describe the problem but to understand its nature and impact fully. I often advise to go beyond the 'what' and 'where' and dig into the 'why' and 'how' as well. This deep dive helps to uncover the root causes, not just the symptoms, enabling a strategic approach to problem-solving. By incorporating 'why' and 'how,' we can design solutions that are not only effective in the short term but also sustainable in the long run. Remember, a well-defined problem is already half-solved. #problemsolving #kepnertregoe strategicthinking #businesscoaching

Consider involving key stakeholders early on to gain diverse perspectives. Break down the problem into specific components for a comprehensive understanding. Use visualization tools such as mind maps to map out interconnections. Encourage team collaboration to gather insights from different functional areas. Continuously refine the problem statement as new information surfaces. Ensure the problem statement aligns with the overall business strategy. By embracing a collaborative and iterative approach to problem definition, you set the stage for a more robust problem-solving process.

What is the problem? This is a tricky question and can lead to significant mistakes. When defining the problem, we should specify for whom. In a business setting, the customer's perspective is paramount, not what we perceive as the problem.

The first step in problem-solving is often the toughest. It involves distinguishing between the surface-level, perceived problem and the deeper root cause. Managers sometimes rush to solve the perceived issue, which seems more accessible, but uncovering the root cause can reveal complex, time-consuming problems. Identifying the root cause demands thorough analysis, critical questioning, and input from various sources. While addressing the perceived problem may offer quick relief, finding the root cause leads to more sustainable solutions and prevents issues from resurfacing.

Ao seguir o processo de resolução de problemas Kepner-Tregoe, você pode tomar decisões mais informadas e fundamentadas. Esse processo ajuda a identificar o problema de forma clara, analisar as causas, desenvolver soluções alternativas e escolher a melhor opção com base em critérios objetivos.

To enhance this step, encourage a multidisciplinary team approach for a holistic perspective on root causes. Utilize data visualization tools to identify patterns and trends. Conduct a risk analysis to anticipate potential consequences and prioritize issues. Foster open communication to ensure all relevant information is considered. Employ techniques like the "5 Whys" to systematically explore cause-and-effect relationships. Regularly revisit and update the situation appraisal as new insights emerge. This thorough analysis lays the groundwork for targeted and effective problem resolution in the subsequent steps of the process.

Analyzing a problem may seem time-consuming, but it's essential for uncovering the root cause and understanding systemic impacts. Just like taking a pill for a headache without treating the underlying issue won't solve the problem, addressing only surface-level symptoms can lead to incomplete solutions. Thorough analysis leads to more effective, long-lasting problem resolution.

Uma vez identificado o problema principal, gosto de trabalhar com a metodologia da “árvore de problemas” onde fazemos um brainstorming em equipe, para identificação das causas e consequências possíveis para cada situação. Esse exercício nos permite enxergar a Empresa sob uma perspectiva macro, além daquele problema e sua causa em si, identificando possíveis interferências e impactos.

En esta fase se busca establecer causas y efectos del problema. Y aquí es clave el uso de técnicas de pensamiento crítico para analizar estas causas y efectos y priorizar según la importancia y urgencia. Este análisis debe llevar a la raíz del problema y evitar improvisaciones en las soluciones.

Clasificar el problema según la importancia nos permite resolverlo como mayor facilidad,desde el momento que está clasificado sólo resta incorporar la actitud para disuadir, calmar, etc. darle la verdadera importancia al mismo ( muchos no son tal)

Encourage team collaboration for diverse perspectives. Prioritize options based on short-term gains and long-term sustainability. Consider the feasibility and resources required for each alternative. Conduct a pilot or small-scale implementation to validate potential solutions. Integrate feedback from stakeholders to refine and optimize the selected solution. Embrace a flexible mindset, recognizing that the chosen solution may need adjustment during implementation. This strategic approach ensures a well-rounded evaluation and increases the likelihood of a successful resolution to the identified problem.

Choosing the right solution in problem-solving can be challenging due to our tendency to opt for quick fixes, like putting out a fire. "Good practices" are often relied upon, but they may not always apply universally. Instead, we should embrace well-designed solutions with a systemic perspective, addressing root causes without causing harm to the broader context. This approach considers the interconnectedness of issues and leads to more effective, sustainable solutions in the long run.

A pergunta a ser respondida agora é: “o que seria ideal termo no lugar (do problema)”? Ou seja, ela nos aponta uma situação ideal futura que será buscada. A partir desse ponto, trabalhamos, também em brainstorming de equipe, no desenho dos possíveis caminhos de soluções. Cada caminho possível, no entanto, deve ser “estressado” no sentido de se buscar entender quais ações serão necessárias e para isso o 5W2H é um ótimo aliado.

En este punto lo que me resulta relevante es que se trata de pensar de manera creativa y con diferentes enfoques las posibles soluciones, para llegar a la mejor. Quizá no la perfecta, pero si la mejor para el problema que se tiene entre manos. Porque además, cada alternativa debe sin duda alguna ser viable y responder o alinearse a los valores y objetivos de la empresa.

El camino de las alternativas es infinito por ende no hay que descuidar el objetivo claro y utilizar nuestras herramientas para llegar al mismo

To enhance implementation and monitoring, establish clear performance metrics tied to the solution. Foster a culture of adaptability, allowing for real-time adjustments during implementation. Encourage regular team communication to address emerging challenges promptly. Create a feedback loop involving stakeholders to gather insights and refine strategies. Leverage technology for tracking and analyzing results. Conduct a post-implementation review to extract valuable lessons for future problem-solving. This iterative approach ensures continuous improvement and maximizes the impact of the chosen solution on your startup's success.

É muito comum encontrarmos empresários que já querem partir para esta etapa do processo, ainda antes de ter analisado e possuir o real entendimento das fases anteriores. E este pode acabar sendo o nascer de um novo problema. Chamo atenção para esse ponto! A implementação da solução tomada deve ser feita de maneira coletiva e processual, com indicadores definidos para medição dos avanços e possíveis ajustes de rumo ou mesmo na forma de se proceder. Devemos lembrar que os planos são orientação de execução e não podem ser gessados, rígidos. Tudo deve ser levado em conta!

Evaluadas las alternativas llega entonces el momento de tomar la decisión, de escoger la solución más adecuada. La recomendación es tener en cuenta de manera muy objetiva, los riesgos, beneficios, costos, y todas las variables necesarias a largo plazo. Es importante poner de presente nuevamente que en todo caso la solución debe ser viable. Llegar a la solución de manera racional evita que esta se base en impulsos e intuiciones.

When approaching the final stage of the Kepner-Tregoe problem-solving process, "What else to consider?" it is critical to remain open to the dynamic nature of business challenges. As a business coach, I stress the importance of considering the broader ecosystem in which the problem exists. Look beyond the immediate business context and factor in industry trends, economic forecasts, and technological advancements. Also, assess the potential impact of the solution on company culture and employee well-being. It's about foreseeing the ripples your solution may create across the pond. This foresight enables organizations to not just solve problems, but to innovate and adapt to an ever-changing business landscape.

Este modelo objetivo de toma de decisiones es eficaz para la resolución de problemas porque permite verlos y abordarlos de manera sistémica, profunda, facilita la colaboración y el Intercambio de ideas y permite optimizar el tiempo y los recursos al poner el foco en un método y no en discusiones nada efectivas. Las decisiones se toman de manera informada y basadas en datos objetivos.