Comment mesurez-vous et surveillez-vous l’impact de vos initiatives d’amélioration des processus ?

How do you measure the impact and success of your process improvement solutions? 1) Identify your primary success metric. This is what do you want to improve. 2) Identify a secondary metric (also called a consequential metric). This is the metric to keep you honest. In other words, you need to measure this to make sure your primary metric doesn’t improve at the expense of something else critical to your business. 3) These metrics should be on A) your project charter and B) your dashboard 4) Your process owner should be monitoring and regularly communicating the performance of these metrics. Matt Rebeiro - Challenge the Status Quo #BusinessProcessImprovement #ProjectManagement #dashboard #metrics #LeanSixSigma

Quality management is the process of ensuring that products or services meet a certain standard of excellence. It involves planning, monitoring, and improving to meet customer expectations. I once worked with a client who wanted to improve the quality of their product. We set up a system to check for defects at every step of production. By doing this, we could identify issues early and make changes, which greatly improved the overall quality and customer satisfaction. Quality management helps maintain consistency and ensures that customers receive the best experience.

With quality management systems and tools, I like to take a toolbox approach. It is about using the right tool or system that is best fit for your organization.

Quality management systems (QMS) are structured frameworks used to ensure products or services meet quality standards. Tools like ISO standards, Six Sigma, and Total Quality Management (TQM) help organizations set clear processes for quality control and improvement. I once worked on implementing Six Sigma to reduce defects in production. Using tools like control charts and root cause analysis, we tracked where errors happened and made improvements. A QMS provides consistency, helps monitor progress, and drives continual improvement, making sure quality stays a top priority.

How do you measure and monitor the impact of your process improvement initiatives? Often, I see businesses plan on making it someone's 'side job' to monitor the performance of a process improvement project. Fast forward a few months, and the person responsible for reporting gets busier and stops monitoring the performance of a recently improved process. It often slips back to its previous state, losing the benefits of a lot of hard work and leaving the business with a low ROI. There are many ways to automate monitoring and reporting now so that your key process performance metrics are updated automatically and delivered to your inbox (or wherever else you'd like to receive them).

How do you measure and monitor your process improvement initiatives? This involves setting clear, quantifiable goals and using specific metrics to track progress and outcomes. Regular monitoring through these metrics helps in understanding the effectiveness of the improvements, ensuring alignment with business objectives, and facilitating continuous refinement of the processes. It's about using data-driven approaches to gauge success and identify areas for further enhancement.

In my experience, this involves identifying clear, and quantifiable objectives, setting KPIs with its related metrics to measure the process baseline, changes made, and track progress. There are well known indicators to measure the success of any process improvement initiative, such as Cycle Time (CT), Turn Around Time (TAT), Performance, Quality, Cost, Resources, Service, and CX experience (internal and external customers). By collecting and analyzing data to evaluate the Process Performance via Process Performance Metrics (PPM), results should be reported to all involved stakeholders and management in clear, detailed, and concise report.

To measure and monitor process improvement initiatives, set clear metrics, like time saved, cost reduced, or customer satisfaction. I once helped a team improve their onboarding process. We measured success by tracking how long it took to complete onboarding before and after changes. We also gathered feedback from new hires. By comparing these metrics, we could see the positive impact of the improvements. Regularly reviewing these metrics helps you understand if your initiatives are working and where further adjustments may be needed.

To improve your process improvement initiatives, continuously collect feedback from those involved. When I worked on optimizing a client’s workflow, we held regular team meetings to gather insights on what worked and what didn’t. We used this feedback to make small adjustments, like reassigning tasks or modifying steps. Regularly reviewing metrics and involving the team ensures ongoing improvement. It’s a cycle of testing, learning, and adjusting to achieve better results each time.

𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗢𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻: From my perspective, Quality Management Systems and tools have proven to be highly instrumental in fostering a culture of continuous learning within an organization. This, in turn, 𝗲𝗻𝗵𝗮𝗻𝗰𝗲𝘀 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀' 𝗲𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 𝗮𝗻𝗱 𝘀𝗸𝗶𝗹𝗹 𝗹𝗲𝘃𝗲𝗹𝘀, 𝗯𝗲𝗻𝗲𝗳𝗶𝘁𝗶𝗻𝗴 𝗯𝗼𝘁𝗵 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝗮𝗻𝗱 𝗽𝗿𝗼𝗰𝗲𝘀𝘀 𝗸𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 As a result of a more skilled employment force organizations have multiple benefits and below are some of that. a) Improved productivity and product quality b) Rejection / Reworks / Wastes eliminated / reduced c) With improved quality, gained more business d) With reduced rejection/waste, we increased business profits e) Reduced Employee Turnover

A good Quality management systems is designed to get change / improvement / inputs / data / analysis i.e. it demands ownership from everyone right from the top management, operator , inspectors, suppliers , auditors and even customers. Such designed and implemented systems / standards will cultivate quality mindset, process approach, risk based thinking and make everyone align with the business goals ultimately everyone's expectations are meet. Main benefit of Quality Management systems is that it brings ownership across the structure of the organisation to cultivate discipline, dedication and development.

Quality management systems and tools help ensure consistency and efficiency. I once worked with a company using a QMS to improve customer service. We set up a standard process for handling inquiries, using checklists and feedback loops. As a result, response times improved, and customer satisfaction increased. Using these systems provides a structured way to monitor quality, identify issues, and make improvements, which ultimately leads to better products, services, and customer experiences.