Comment organisez-vous des sessions de feedback UX réussies avec les clients ?

Its very important step in the entire feedback process: Set clear goals. For example: The overall usability of the device The clarity of the instructions The ease of use of the controls The comfort of the device.

Over the years, I learned the stop/keep/start rule. I always make sure to ask these 3 questions: - What should we stop doing? - What should we keep doing? - What should we start doing? People are in most cases eager to give feedback, but we need to help them organize their thoughts. This simple rule works beautifully for me.

Having the right tools is super important. If you want to get good insights, think about mixed data collection methods. Try to gather both qualitative and quantitative data during the sessions which will give you a holistic and more realistic view compared to just a single-data method. Have tools that will help you collect such data.

Choose the right participants: For example, if you are designing a medical device for children, you would want to include children in your feedback session. You would also want to consider the age, gender, and medical condition of the children.

Presenting ideas to the right decision-makers, and stakeholders is a strategic approach that can greatly streamline the decision-making process. By identifying who will lead design decisions and planning accordingly, you're maximizing efficiency and ensuring that your ideas are implemented smoothly.

Few more suggestions based on my experience: *Create a comfortable environment. *Start with introduction. *Ask open-ended questions. *Listen actively. *Summarise the feedback (if required). *Thank the participants.

To run successful UX feedback sessions with clients, it's important to set clear objectives and goals for the session, establish a comfortable and collaborative environment, use open-ended questions to encourage honest feedback, actively listen and take notes on clients' comments, prioritize feedback based on impact and feasibility, and communicate next steps to the client. It's also important to remind clients that the feedback is about improving the user experience and not a personal critique of their work. Regular check-ins and follow-up sessions can help ensure that client feedback is incorporated effectively into the design process.

Additional points related to UX feedback sessions for medical devices: Be aware of the ethical considerations involved in user testing of medical devices. For example, you need to make sure that the participants are not put at any risk. Get informed consent from all participants before the session. This means explaining the purpose of the session and the risks involved. Be prepared to answer questions about the medical device. Participants may have questions about how the device works, its safety, or its effectiveness. Be respectful of the participants' privacy.