Que faites-vous si vos processus informatiques et vos flux de travail ont du mal à suivre les nouvelles technologies ?

There is always scope for improvement in any process and by utilizing new/emerging technologies efficiently, you can ensure that your organization's processes and workflows remain relevant with the rapidly evolving landscape. With the advent of automation and AI based tools, workforce productivity can be improved on a scale never seen before.

Emerging/New technologies can improve your organization's productivity and also reduce workload on employees. For e.g, by incorporating ChatGPT and Automation, a lot of administrative and content management tasks can be accomplished with less staff. As an organization, leadership needs to recognize this and add innovation and the use of emerging technologies to senior leadership goals. Encourage new hires to incorporate newer technologies into their client solutions and recognize the work at the organization level.

Work consists of a network of various sub-tasks carried out by different workers, which may include machines as well. Flexibility and adaptability of work are greatly facilitated by considering it as network of multiple workstations with workers. Then, by defining inputs and outputs of various workstations we can quickly and drastically change the total work to be done. To ensure all this fits together and works harmoniously, we should use "feedback" as the generic component across all workstations. Ability to receive and respond to feedback at every stage make the network of work, work harmoniously.

Assessing the needs of an IT operations workflow is a really tall order. My recommendation is to begin by looking at the problems holistically and figuring out what kind of issues are you having. Take a pen and paper and pretend that your IT operation doesn't exist and everything is back to a paper format. While this primitive example is time-consuming it really allows you to see how information and data flows within your operation and allows you to be more aware of opportunities for improvement that you would have never seen had you stuck to the computer

Once you figure out your issues that need to be worked on with the paper method, start planning around the findings. Be sure to map out any pain points that you've noticed and figure out if there's any special cases that have to be dealt with. Using powerful AI tools like chatgpt copilot and Gemini allow you to leverage this even further if you're working alone. But if you have a team be sure to use these tools and the collaboration of your peers to improve this

When it comes to upgrading your systems be sure to have a reasonable amount of downtime and be ready to have all hell break loose once operations begin again. Nothing is ever going to go smoothly when you complete an upgrade As long as you have these details in mind you'll be ready

Train your team to be self-serving in this aspect. To the degree that you are able, secure a budget and give them the agency to use that budget to train, attend conferences, and certify to stay current with - or better yet - on the leading edge of technology in your space - specifically as it pertains to your customers. Your team members know better than you do where’s their gaps are. If you’ve hired well, trust them to assess and address those gaps. The key is in supporting and empowering those motions.

Monitoring the success/failure of your new workflow is going to be extremely important. It'll allow you to optimize and figure out what would right and what went wrong. At least one month after deploying your new workflow system you should have a meeting with your team to figure out what they believe has gone right with the project and what has gone wrong and reflecting on that and going forward trying to figure out how can we improve