Diriger une équipe dans des moments difficiles dans l’hôtellerie. Pouvez-vous inspirer confiance et unité à votre personnel ?

Trust will foster mutual understanding, making every team member feel comfortable and reliable to enable your firm to navigate through a hard time.

In leading a team, there's much you can do by first getting to know the individual member's strengths and weaknesses. Correct them individually and monitor the progress. Overlook minor errors that don't affect health and safety but if it does, no compromise. Delegate task with deadlines .

Trust really is the cornerstone of any successful team. In tough times, it becomes even more critical. Leaders must demonstrate reliability and integrity in all your actions. Be transparent with your team about the challenges and the measures being taken to address them. Being measure and showing consistency in your words and deeds will foster a culture of trust, where employees feel secure and valued

Positivity is contagious, especially when it emanates from the leadership. Maintain an optimistic outlook, even when the going gets tough. Your attitude will set the tone for the rest of the team. Celebrate small victories and recognise your teams efforts, reinforcing the belief that together, you can overcome any obstacle.

Motivating your team members will make them feel like co-owners of the business. They will want to unleash their best to ensure no sabotage.

As a dynamic and forward-thinking Concierge Customer Service Executive in the hospitality industry, I thrive on adaptability and innovation. I believe that the ability to swiftly respond to changing circumstances is crucial for success. By encouraging my team to be flexible and think creatively, I foster an environment where new ideas and strategies are welcomed. One should lead by example, demonstrating a willingness to pivot when necessary and embrace new approaches. This not only builds confidence within a team but also inspires them to contribute their own adaptive solutions, ensuring that we collectively overcome obstacles and drive continuous improvement.

If you train/retrain your staff members with the right approach and on time, and expose your workforce, they will adapt to every strategy needed to ensure success. Also, Innovation and creativity will come naturally if training/Awareness is taken seriously and regularly.

One of the key empowerment strategies in the hospitality industry is equipping them with adequate Job knowledge and Job role expertise. On-the-job growth is also paramount in this industry. Promotion breeds effectiveness and maximum productivity.

In high-pressure situations, Iys important to prioritize clear communication to ensure a team remains aligned and focused. By clearly defining roles, responsibilities, and expectations, it help eliminate confusion and ensure everyone understands their part in our collective success. Regular updates and transparent discussions about changes in strategy keep everyone informed and engaged. Providing a clear vision of the path forward fosters unity and directs our efforts towards common goals. This approach not only enhances efficiency but also builds trust and cohesion within the team, enabling us to navigate challenges effectively and achieve objectives together.

An effective and clear Communication network is key to the industry. A timely and Positive feedback process is very crucial to surviving a hard time in the hospitality.

Training & Entertainment: Tough time prevails, but that is the phase when you see actual people or actual you. This is true that when we run always busy we don't get time to know each other. Tough times bring more time to train, to communicate , learn and entertain. I believe in time, that time never stops, it is always on whether it be winter, summer, breezy or even typhoon. The hands of the clocks never stop, they do their part, thus there is a lesson that this tough time will pass too. But if you are going through a tough time, then utilize it to provide more knowledge of the brand, food and beverage, services and SOPs.

7. **Lead by Example** In tough times, leaders must lead by example to inspire confidence and unity. By stepping in and working alongside their team, whether it's handling customer complaints or washing dishes during a rush, leaders show they're willing to do whatever it takes. This hands-on approach demonstrates commitment and fosters respect, motivating staff to follow suit. Additionally, maintaining an open-door policy encourages transparency and allows team members to voice concerns or suggestions. This collaborative spirit helps build a resilient, united team ready to tackle any challenge.