When I face remote access issues, my first step is to ensure that my internet connection is stable. If that’s all set, I check if my VPN is properly connected because it’s often the cause if I’m having trouble accessing internal resources. I then look into permissions sometimes, roles or access rights get changed, so I verify that my credentials match what’s required. Lastly, I check with our IT team or server status updates to see if any maintenance or outages might be causing the problem

First step would be to check the user's internet connectivity. Next I would ask the user to try with a different VPN gateway. Thirdly I would check the user's permissions and also if the internal services are up and running. If all else seems okay then the issue must be at the user's ISP end. Sometimes the ISP connection restricts access to internal sites even when connected to VPN. This could due to many factors, one most common one I have seen is because IPv6 is enabled on user's router or at the ISP end.

1) Need to check AD Account Status. 2) Need to check VPN Connection. 3) If there is issues in VPN connection need to check the Policies. 4) Try to reconfigure the VPN Settings Assuming there is no hardware issue in laptop & internet is available at user end.

To resolve a computer problem, restart it. Detect and eliminate viruses and malware. Update the network drivers. To resolve a connection issue, check and restart your internet connection. Check the Wi-Fi connection's signal strength and restart the router. Check the VPN connection and restart (if necessary). Verify the employee's network access rights are correct. Ensure their account and password are accurate. Check for network restrictions such as firewalls and security settings that may impede employee access. Remote support involves troubleshooting directly on the employee's PC using solutions such as Remote Desktop.

I will begin by actively listening to understand the actual issue the individual is facing, especially in the context of their statement that they are unable to access critical resources. Recognizing that this is a broad issue with multiple potential causes, I’ll focus on identifying the root cause by asking targeted questions and gathering detailed information. Once I have a clear understanding of the underlying problem, I’ll proceed with implementing a solution that addresses the specific challenges identified. This systematic approach will ensure that the solution is effective and minimizes any recurrence of the issue.