Capgemini Financial Services

85 percent of #healthcare consumers consider communication to be highly important to their experience, and 66 percent would consider switching providers because of it. It’s no wonder that #payers who want to stay competitive prioritize streamlining their operations, simplifying products, and integrating data. By doing so, they can offer a better experience to their members. The best ways to achieve that are: ✨ Integrating simplified data structures ✨ Ensuring data integrity and accuracy ✨ Leveraging automation and AI ✨ Tracking data changes with version control Our latest PoV dives into the topic of payer-focused digital transformation. Learn what your organization can do to elevate member satisfaction and lead the industry. Read the PoV here: https://lnkd.in/d5utDuYN

January 28 is World Data Protection Day, so let's talk about safeguarding one of the most critical aspects of our digital economy: payment security.

Building a data-driven 2025 requires data maturity, i.e., an organization's ability to integrate and leverage data effectively for informed decision-making as data platforms evolve to meet the challenges posed by the exponential growth of data and the dynamic demands of data consumers seeking deeper insights. Our latest expert perspective provides a structured framework for assessing your organization's capabilities in gathering, processing, and utilizing data. This framework enables you to transform into data-powered, intelligent enterprises while building trusted data assets that drive informed decisions and foster innovation. Moreover, becoming truly data-driven requires empowering data experts and employees to work effectively with data within a collaborative ecosystem, and that's where data democratization follows. If becoming a data-driven organization is your New Year's resolution, you're one click away from taking the first step. Know more: https://bit.ly/49dvCKU #NoResolutionsOnlySolutions

The growing wealth and increasing population of the wealthy are leading to a more intense competition over managing their fortunes. As younger entrepreneurs and HNWIs become a larger share of the wealth management client base, firms must position themselves as long-term advisors and partners to the next-generation of high-value clients. Gareth Wilson, Global Banking Industry Leader at Capgemini, speaks with Private Banker International to underline how he sees the industry stepping up to the challenge. Wealth firms are evolving to engage families, manage intergenerational wealth transfer by aligning with the priorities of millennial and Gen Z clients, and harness technology to stay relevant and impactful in a rapidly changing world.   📖 Read the full article here: https://lnkd.in/d9Fki86D   #WealthManagementTrends2025

The future of India’s banking sector is smarter, safer, swifter, and AI-driven! Anuj Agarwal, Industry Platform Leader for Banking - India, Capgemini, shares his expert views on the top trends redefining the way we bank in 2025 and beyond. Through Capgemini Future Lens, we discover what’s powering India’s tomorrow and explore key trends shaping industries across the country. Learn more: bit.ly/3WriJri #GetTheFutureYouWant #CapgeminiFutureLens2025 #DigitalBanking #BankingInnovation #BankingTrends

Providing an exceptional #CustomerExperience (CX) relies on cultivating deeper customer intimacy and implementing hyper-personalization. But do you know what is the essential ingredient for success? The answer lies in leveraging your existing customer data with finesse and ingenuity. One critical concept for effective and efficient customer data usage is the Customer Analytical Record (CAR), a centralized repository of customer data that gives a comprehensive view of each customer's demographics, interactions, transactions, and preferences across multiple touchpoints and channels. With this wealth of information, you can receive real-time insights and translate them into actions that elevate your customers' journey and leave them with an unparalleled experience. If maximizing your customer data is your New Year's resolution, we have the solution. Learn more: https://bit.ly/4j6uUDF #NoResolutionsOnlySolutions

True innovation lies in the strength of collaboration and a relentless focus on user-centric solutions.   Capgemini’s recognition as Temenos Global Sales Partner of the Year is a testament to our specialized expertise and collaborative approach.   With hundreds of certified specialists, a dedicated center of excellence, and powerful design-thinking methods, we are helping banks become digital-first enterprises. As we move into 2025, our commitment to delivering seamless, transformative experiences continues to propel us forward.   Learn more about this win: https://lnkd.in/di8a-KiG

The IMF expects global growth to remain stable, albeit underwhelmingly so, in 2024. Its latest forecast projects world real GDP growth of 3.2% in 2024 and 2025.   Despite facing many challenges – from trade disputes and tariffs to talent scarcity – business leaders are optimistic about their organization's growth potential in 2025.    In the face of a cost containment imperative, 50% of large banks and insurers signal plans to increase their overall investment in 2025 to drive efficiency and long-term competitiveness. Our latest report, “Navigating uncertainty with confidence: Investment priorities for 2025” dives into an in-depth analysis of the investment trends for this year and will answer quite a few of the questions CEOs have in mind: ➡️ How are organizations investing to de-risk and transform their supply chains? ➡️ What smart moves are they making in their technology investments? ➡️ How should your organization invest to better navigate the uncertainty ahead?   These insights can also serve as a companion guide to the discussions currently underway at the World Economic Forum’s Annual Meeting in Davos.   Download your copy here: https://bit.ly/3WlctBe   #WEF25 #InvestmentTrends #GetTheFutureYouWant

Relevant data from numerous internal and external sources covers a broad spectrum of sustainability factors that require continuous updates. This adds complexity to data management and makes it challenging to maintain confidence in the insights derived from ESG data. To tackle this challenge, we partnered with AWS and a leading global insurer to turn this obstacle into an opportunity. We built an extensive ESG data hub encompassing over 30 data sources across facilities, philanthropy, investment, and HR to ensure data accuracy and consistency. 🍀 We did this by implementing a robust, customized anomaly detection solution for enhanced ESG data integrity. 💡 And that's not all. A noteworthy accomplishment was our solution's ability to detect previously unidentified data issues that conventional business rules had missed, leading to an increase in operational efficiency by 50% through the elimination of manual reviews. If meeting ESG compliance and reporting requirements is your 2025 resolution, we have the solution. Learn more: https://bit.ly/420Sc7Q

Health insurance customers are demanding simpler communication and better experiences. Forward-thinking #payers are already undergoing digital transformation with the goal of streamlining operations and integrating data. To achieve this, insurers should: ✨ Simplify insurance products and language ✨ Improve document design and formatting ✨ Standardize documents across payers and providers ✨ Collaborate with providers to co-develop products ✨ Enhance content management systems ✨ Centralize member data and portals In our newest PoV, we explore strategies for simplifying #healthcare communications and enabling personalized care and proactive member guidance through integrated data. Read the PoV here: https://lnkd.in/dShtFsy8