We made a reservation through phone for two night and it was confirmed with late check in and it was fine. Later that day we received a call from the receptionist telling us that the room is released to other guest. And the excuse was we were late for 30 minutes and that they have a short of staff and they cannot accomodate the cleaning which she gave us the same reason for the late check in and we understood. Our phone was reacheable to not received any confirmation/follow up call if we are coming or not at least. When i spoke to the General Manager Ahamad, he given us different reason which was because of electricity problem???? And he was not polite at all and with high voice. And No wonder the service is really terrible as the leader is possesed even more. Not definetely worth to pay and stay with this service. Strongly suggest to book for another place with decent staff behavior. Will never book again and even suggest others for it.
We made a reservation through phone for two night and it was confirmed with late check in and it was fine. Later that day we received a call from the receptionist telling us that the room is released to other guest. And the excuse was we were late for 30 minutes and that they have a short of staff and they cannot accomodate the cleaning which she gave us the same reason for the late check in and we understood. Our phone was reacheable to not received any confirmation/follow up call if we are coming or not at least. When i spoke to the General Manager Ahamad, he given us different reason which was because of electricity problem???? And he was not polite at all and with high voice. And No wonder the service is really terrible as the leader is possesed even more. Not definetely worth to pay and stay with this service. Strongly suggest to book for another place with decent staff behavior. Will never book again and even suggest others for it.
14 評價