我和妻子和我們的三個孩子住在Avalon Club Hotel,昨晚在清水海灘的很棒之旅後剛剛回到家。總之,Avalon Club Hotel是我們留在Clearwater Beach的完美地方。離海灘很近,酒店給我們提供了沙灘傘和椅子,非常棒,步行到很棒的餐廳,商店,其他推薦的景點也非常方便。住宿很棒 - 非常乾淨,寬敞,舒適。從5樓游泳池甲板上欣賞海灣日落的美麗景色。工作人員都非常友好和樂於助人。我們非常期待下一次的清水海灘之旅,一定會再次入住Avalon Club Hotel。我絕對推薦這個地方給其他前往清水海灘的度假者。
We checked in and things seemed to go well. We dropped our things in the room, went out for the day, and then came back to go to bed. I went to pull the covers down and smelled urine. I thought the top blanket must have something on it, so I pulled it off. Then I got into bed which I was sharing with my daughter and smelled urine again. I asked her if she could smell it and she said a little bit. I questioned if it was their blanket, stuck my nose to the blanket, and oh my God, it was so bad we dove off the bed. I called down to the front desk and they sent someone up in gloves to check the whole mattress and bed. I told him he needed to smell it, and finally, he did. Let out some choice words and left to tell the downstairs manager. He told me they were moving us immediately, extremely apologetic, and the manager when he came in in the morning was comping our room for the week. Just not the resort fee. They said this has never happened and how awful they felt. I thanked them for handling it so professionally. However, our toilet stopped working in the second room and I was never able to get maintenance to take a look at it. I did not want to be naggy since our room was already free, so I didn't get annoying. When I went to check out, the front desk people looked like deer in headlights, claimed they had no idea what happened, refused to comp the room as promised, and were completely unapologetic. Acted like they had no idea where the manager was. Who the night staff could have been, who the manager on call was the night it happened. Just completely unprofessional. I was shocked. I was a front desk supervisor for many years at a Hilton. I know how things get done, and this was not how. You know who your management was, you know who was on the night before. For them to act like they didn't know anything about anything was ridiculous. Stick to brand name hotels - this level of service is unacceptable. They are not about service one bit. Guess they are hard up for $1300 over appropriately handling a guests that laid in a bed with urine on it. I held out on my reviews to give them a chance to handle their business correctly, but I still have no credit.
We took advantage of the photo amenities and it came out perfect!. Photographer was great to work with as well as the company itself, communication was smooth and efficient! It was very convenient that the photographer met us right at the beach! I would definitely recommend! Great idea to capture the memories!