Ulasan Y2 Residence Hotel Managed by HII

Tanggapan dari Properti: Dear Mr. Ricky,Thank you for sharing your feedback. We’re sorry to hear that you were uncomfortable due to the temperature outside and that the air conditioning in your room didn’t provide the cooling you expected. We understand how important it is to have a comfortable, climate-controlled environment, especially when the weather is hot.Please know that we are looking into the issue with the air conditioning to ensure it is functioning properly for future guests. If you ever experience any issues with the room during your stay, please don’t hesitate to reach out to our front desk staff—they will be happy to assist you and find a solution right away.We appreciate your comments and hope to have the chance to welcome you back for a more comfortable stay in the future.Best regards,Allan Edison CastroFront Office Manager

Tanggapan dari Properti: Dear Esteemed Guest,Thank you for sharing your feedback about our hotel's location near Makati Avenue. We are delighted to hear that you found it convenient to walk to various restaurants in the vicinity and that there are many dining options nearby.It's fantastic that you enjoyed the proximity to a food court where music performances take place every evening. We're pleased to know that this added to your overall experience during your stay with us.We appreciate your comment about the distance to Buendia station, but we are glad that you found it manageable on foot. Your feedback is valuable to us as we continuously strive to provide a convenient and enjoyable experience for our guests.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future for another pleasant stay.Warm regards,Allan Edison CastroFront Office Manager

Tanggapan dari Properti: Tamu yang Terhormat,Terima kasih atas ulasan Anda yang luar biasa! Kami senang mendengar bahwa Anda menikmati lokasi utama kami, keramahan dan kebersihan hotel kami, serta keselamatan yang kami utamakan bagi para tamu.Senang mengetahui bahwa Anda merasa kamar kami luas dan layanan yang Anda terima membuat masa inap Anda menyenangkan. Kami juga senang bahwa Anda menikmati kolam renang di puncak gedung.Kami berharap dapat menyambut Anda kembali pada kunjungan Anda berikutnya. Terima kasih telah memilih kami!Salam hangat,AFOM

Tanggapan dari Properti: Tamu yang Terhormat,Terima kasih atas tanggapan positif Anda! Kami senang mendengar bahwa Anda merasa staf kami ramah dan menghargai kebersihan kamar Anda secara menyeluruh. Kami juga senang Anda menikmati kebersihan dan perawatan tempat kebugaran kami, meskipun ukurannya kecil. Senang mengetahui bahwa lokasi kami strategis untuk kunjungan Anda ke Greenbelt dan area lain di Makati. Kami berharap dapat menyambut Anda kembali segera!Salam hangat,Jerry BanaoAFOM

Tanggapan dari Properti: Tamu yang Terhormat,Terima kasih banyak atas ulasan Anda yang luar biasa! Kami senang mendengar bahwa Anda menikmati lokasi kami yang luar biasa dan mendapati kamar kami dalam kondisi yang sangat baik untuk harga yang kami berikan. Kepuasan Anda adalah prioritas utama kami, dan kami berharap dapat menyambut Anda kembali pada kunjungan Anda berikutnya ke Manila. Kami menghargai rekomendasi Anda dan berharap dapat segera bertemu dengan Anda lagi!Salam hangat,Jerry BanaoAFOM

Tanggapan dari Properti: Bapak Tyrone yang terhormat,Terima kasih banyak telah meluangkan waktu untuk berbagi pengalaman positif Anda di hotel kami. Kami sangat senang mendengar bahwa Anda menikmati masa menginap Anda dan bahwa tim kami dapat memberikan layanan yang sangat baik.Kami berusaha keras untuk menciptakan lingkungan yang ramah dan nyaman bagi semua tamu kami, dan kami senang mengetahui bahwa kami berhasil melakukannya untuk Anda. Masukan Anda sangat kami hargai dan akan kami sampaikan kepada tim kami untuk terus meningkatkan layanan kami.Merupakan suatu kehormatan bagi kami untuk menerima Anda sebagai tamu, dan kami berharap dapat segera menyambut Anda kembali untuk masa menginap yang menyenangkan.Salam hangat,Allan Edison

Tanggapan dari Properti: Dear Valued guest,Thank you for sharing such a comprehensive and positive review of your recent stay with us! We’re delighted to hear that you enjoyed our central location, spacious rooms with kitchen facilities, and the helpfulness of our friendly staff. It’s also great to know that you were able to take advantage of our gym and rooftop with the beautiful views.We appreciate your comments regarding breakfast, and we will certainly consider adding more fresh vegetable options to enhance the variety for our guests. We always aim to improve our offerings, and your suggestion is valuable to us.We’re also glad you discovered the nearby Vietnamese restaurant and the convenience of Power Plant Mall—our location really is great for exploring Makati!We hope to welcome you back soon for another enjoyable stay. If there’s anything we can do to make your next visit even more memorable, please don’t hesitate to reach out.Warm regards,Allan C.Front Office Manager

Tanggapan dari Properti: Dear Valued guest,Thank you for sharing your feedback with us. I sincerely apologize for the inconvenience you experienced at the front desk during your extended stay. Clear communication between our team members is essential, and it seems we fell short in this instance. We understand how frustrating it can be to have to clarify your reservation details, especially when you were expecting a seamless experience.Rest assured, we are addressing this issue with our front desk and housekeeping teams to ensure better coordination and that all guest information is properly communicated and endorsed between departments moving forward.We truly appreciate your understanding and patience, and we hope to welcome you back soon with a more streamlined and pleasant experience.Best regards, Allan C.Front Office Manager

Tanggapan dari Properti: Dear Valued guest,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed your stay and found our amenities clean and up to your expectations — we're thrilled that you felt you got good value for your money.We also appreciate your comments regarding our breakfast offering. While we aim to provide a satisfying selection, we understand that it may not have met your expectations in terms of variety, and we will certainly take your feedback into consideration as we explore ways to enhance the breakfast experience.We also apologize for the inconvenience you experienced with parking. We understand how important it is to have a guaranteed parking space, and we will look into improving our parking management to ensure a more seamless experience for our guests, especially during busy times.Thank you again for your kind words and constructive feedback. We look forward to welcoming you back for an even better experience in the future!Best regards,Allan Edison CastroFront Office Manager

Tanggapan dari Properti: Dear Valued guest,Thank you so much for your kind words! We are delighted to hear that you had a positive experience with us. Your feedback means a lot to the entire team, and we truly appreciate you taking the time to share it.We look forward to welcoming you back on your next visit and ensuring another memorable stay.Best regards, Y2 Residence Hotel

Tanggapan dari Properti: Dear Valued guest,Thank you so much for your kind review! We’re thrilled to hear that you had a positive experience with us. Your feedback is greatly appreciated, and it’s wonderful to know that you enjoyed your stay.We look forward to welcoming you back to Y2 in the future. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.Warm regards,Allan Edison CastroFront Office Manager

Tanggapan dari Properti: Dear Valued Guest , Thank you for your detailed feedback. We appreciate your kind words about our friendly staff and convenient location. We’re sorry to hear about the issues you experienced with the check-in process, elevator, air conditioning, and hot water. Your comments are valuable, and we will address these concerns to improve our guests' experience. We’re glad you enjoyed the spacious room and found it suitable for gatherings. We hope to have the opportunity to provide you with a more seamless experience on your next visit to Y2 Residence Hotel.Warm Regards , Allan Edison Castro Front Office Manager

Tanggapan dari Properti: Dear Valued Guest,Thank you so much for taking the time to share your positive experience during your stay with us. We are thrilled to hear that you found our place very nice and that our staff was welcoming and accommodating. Providing exceptional service with a warm and friendly atmosphere is always our goal, and we are delighted that you felt well taken care of.It's wonderful to know that you found your room clean, relaxing, and comfortable during your visit. Your comfort and satisfaction are very important to us, and we are pleased to hear that we were able to meet your expectations.We truly appreciate your kind recommendation of our establishment. Your feedback means a lot to us and serves as a great source of motivation for our team. We are grateful for your support and for choosing to stay with us.We look forward to welcoming you back on your next visit and continuing to exceed your expectations. If there is anything more we can do to make your future stays even better, please do not hesitate to let us know.Warm regards,Allan Edison CastroFront Office Manager

Tanggapan dari Properti: Dear Valued Guest , Thank you for your feedback. We're truly sorry to hear that your experience with us was disappointing. Cleanliness and a peaceful environment are top priorities for us, and we apologize for not meeting those expectations during your stay. We also understand how noise from the surrounding area can be frustrating, and we're sorry it impacted your rest.Please know that we are addressing the cleanliness issues with our housekeeping team to ensure we maintain a high standard for all our guests. We appreciate your comments and hope to have the chance to welcome you back for a better experience in the future.Warm Regards, Allan Edison Castro Front Office Manager