Firstsource

💰$𝟰𝗠 𝗮𝗻𝗻𝘂𝗮𝗹 𝗰𝗼𝘀𝘁 𝘀𝗮𝘃𝗶𝗻𝗴𝘀 ⏱ 𝟰𝟬% 𝗳𝗮𝘀𝘁𝗲𝗿 𝗰𝗮𝗹𝗹-𝗵𝗮𝗻𝗱𝗹𝗶𝗻𝗴 𝘁𝗶𝗺𝗲𝘀 ✅𝟵𝟱% 𝗶𝗻𝗶𝘁𝗶𝗮𝗹 𝗯𝗼𝘁 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 𝗿𝗮𝘁𝗲 …that is what we achieved for a US-based multibillion-dollar telecommunications and mass media conglomerate, serving over 15M subscribers.   How? Through Robotic Process Automation – letting AI handle predictable tasks while associates focus on creating personalised unique experiences for customers.   The result? Enhanced customer experiences, faster resolutions, and significant cost savings—all powered by a seamless blend of human expertise and automation.   This initiative underscores how the right balance of digitization and human interaction can unlock transformative outcomes. Discover how we’re #MakingItHappen: https://lnkd.in/difmyMCV 𝘋𝘪𝘴𝘤𝘰𝘷𝘦𝘳 𝘍𝘪𝘳𝘴𝘵𝘴𝘰𝘶𝘳𝘤𝘦 #𝘳𝘦𝘭𝘈𝘐 - 𝘸𝘩𝘦𝘳𝘦 𝘳𝘦𝘴𝘱𝘰𝘯𝘴𝘪𝘣𝘭𝘦 𝘈𝘐 𝘮𝘦𝘦𝘵𝘴 𝘦𝘹𝘱𝘦𝘳𝘵 𝘵𝘦𝘢𝘮𝘴 𝘵𝘰 𝘥𝘦𝘭𝘪𝘷𝘦𝘳 𝘴𝘮𝘢𝘳𝘵𝘦𝘳, 𝘧𝘢𝘴𝘵𝘦𝘳 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘳𝘦𝘴𝘶𝘭𝘵𝘴.   #WeMakeItHappen #TechInEverythingWeDo #DigitalTransformation #CXStrategy #RPA

At Firstsource, REACCH isn't just a set of values – it’s the compass guiding our journey every day.   "𝗔 𝗳𝗼𝗿 𝗔𝗴𝗶𝗹𝗶𝘁𝘆" reflects our drive to stay ahead, embracing uncertainty with curiosity and a growth mindset. It’s about seeing challenges as opportunities to grow, learn, and innovate.   𝗝𝘂𝘀𝘁 𝗹𝗶𝗸𝗲 Ajay Chembula, 𝗼𝘂𝗿 𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿 𝗼𝗳 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝘄𝗵𝗼 𝘁𝗵𝗿𝗶𝘃𝗲𝘀 𝗼𝗻 𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗚𝗲𝗻𝗔𝗜 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝘁𝗵𝗮𝘁 𝗲𝗻𝗮𝗯𝗹𝗲 𝗼𝘂𝗿 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝘁𝗼 𝗹𝗲𝘃𝗲𝗿𝗮𝗴𝗲 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗾𝘂𝗶𝗰𝗸𝗹𝘆 𝘁𝗼 𝗮𝗱𝗱𝗿𝗲𝘀𝘀 𝗺𝗮𝗿𝗸𝗲𝘁 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲𝘀.    💬 How do you bring Agility to work? Let’s share stories and inspire each other!   #LifeAtFirstsource #WeMakeItHappen #FirstForce #Agility

A fantastic evening for Firstsource at the prestigious ISG (Information Services Group) 𝗜𝗣𝗟 𝗮𝗻𝗱 𝗣𝗮𝗿𝗮𝗴𝗼𝗻 𝗔𝘄𝗮𝗿𝗱𝘀 𝟮𝟬𝟮𝟰, 𝗰𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗲𝗱 𝗱𝘂𝗿𝗶𝗻𝗴 𝘁𝗵𝗲 𝗮𝗻𝗻𝘂𝗮𝗹 𝗜𝗦𝗚 𝗦𝗼𝘂𝗿𝗰𝗶𝗻𝗴 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗖𝗼𝗻𝗳𝗲𝗿𝗲𝗻𝗰𝗲 𝗚𝗮𝗹𝗮 𝗗𝗶𝗻𝗻𝗲𝗿 𝗮𝘁 𝗙𝗮𝗶𝗿𝗺𝗼𝗻𝘁 𝗪𝗶𝗻𝗱𝘀𝗼𝗿 𝗣𝗮𝗿𝗸.   We are proud to be recognized as leaders in ISG Provider Lens Customer Experience Services Europe for 4 quadrants: * 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 * 𝗛𝘆𝗯𝗿𝗶𝗱 𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 * 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝘁 𝗖𝗫 (𝗔𝗜 𝗮𝗻𝗱 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀) * 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗖𝗫 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 Huge congratulations to everyone at Firstsource who contributed to this achievement and a big thank you to the ISG Team for a wonderful evening.    #FirstsourceProud #WeMakeItHappen | Steven Hall | Howard Davies | Graeme Tod-Tims | Eleanor Matthews | Anthony Drake | Ganpath Thanumoorthy | Ashish Chawla | Farzana Sayed | Allwyn Deepak David | Sudha Bhat, CCXP | Martin Platt | Rajiv Malhotra |

We recently had the pleasure to host Namratha Dharshan, Chief Business Leader, India Research, ISG (Information Services Group), along with Hemangi Patel and Sandya Kattimani at our Bangalore offices.   Led by Ashish Chawla, President - CX & Consulting at Firstsource, the ISG CXM got a deep dive into our CX-led transformation approach, highlighting domain-driven, tech-enabled operations and AI-powered solutions. Additionally, we presented an overview of offerings across verticals, featuring advancements in a tech-enabled agent lifecycle. Through compelling case studies and live demos—including relAI, partner-enabled custom demos, language translation, and neutralization tools—we demonstrated our unique capabilities and their impact on delivering measurable results.   We look forward to deepening our engagement with more of such meaningful discussions.   #WeMakeItHappen #CXTransformation #CustomerExperience #TechInEverythingWeDo #DigitalTransformation   | Shubham Choudhury | Sudha Bhat, CCXP | Vivek Irudayaraj | Allwyn Deepak David | Pooja Heda |

𝗢𝘂𝗿 𝗖𝗵𝗶𝗲𝗳 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 & 𝗔𝗜 𝗢𝗳𝗳𝗶𝗰𝗲𝗿, Hasit Trivedi 𝘄𝗶𝗹𝗹 𝗯𝗲 𝗮 𝗽𝗮𝗻𝗲𝗹𝗶𝘀𝘁 𝗮𝘁 𝘁𝗵𝗲 The Hindu 𝗔𝗜 𝗦𝘂𝗺𝗺𝗶𝘁 𝟮𝟬𝟮𝟰! Joined by industry leaders, he will deep dive into the topic: '𝗔𝗜-𝗗𝗿𝗶𝘃𝗲𝗻 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲: 𝗖𝗼𝗻𝗰𝗲𝗽𝘁 𝘁𝗼 𝗣𝗿𝗮𝗰𝘁𝗶𝗰𝗮𝗹 𝗔𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻', exploring how AI can transform governance through practical, scalable solutions. At Firstsource, we’re driving meaningful change by leveraging AI to empower businesses of all sizes. With the launch of Firstsource relAI—our suite of AI-led platforms, solutions, and offerings—we’re helping organizations seamlessly integrate digital technology and AI into their operations to achieve efficiency, innovation, and competitive advantage. Discover Firstsource #relAI: https://lnkd.in/drsD8Tda Stay tuned for insights from the session, and let’s continue to embrace #AIforAll as we push the boundaries of what’s possible! #WeMakeItHappen #DigitalTransformation #TechInEverythingWeDo #HinduAISummit2024

☑ 𝗦𝗲𝗹𝗳-𝗽𝗮𝘆 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗯𝗼𝗼𝘀𝘁𝗲𝗱 𝗺𝗼𝗻𝘁𝗵𝗹𝘆 𝗰𝗮𝘀𝗵 𝗯𝘆 𝗼𝘃𝗲𝗿 𝟰𝟬% 𝗮𝗻𝗱 𝗿𝗲𝗱𝘂𝗰𝗲𝗱 𝗯𝗮𝗱 𝗱𝗲𝗯𝘁 𝗯𝘆 𝗺𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝟯𝟬%. ☑ 𝗣𝗿𝗲-𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗱𝗿𝗼𝘃𝗲 𝗮 𝟭𝟮𝟱% 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗶𝗻 𝗽𝗼𝗶𝗻𝘁-𝗼𝗳-𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗰𝗼𝗹𝗹𝗲𝗰𝘁𝗶𝗼𝗻𝘀. ☑ 𝗥𝗲𝗰𝗲𝗶𝘃𝗮𝗯𝗹𝗲𝘀 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝗲𝗱 𝗼𝘃𝗲𝗿 $𝟮𝗠 𝗶𝗻 𝗰𝗼𝗹𝗹𝗲𝗰𝘁𝗶𝗼𝗻𝘀 𝘄𝗶𝘁𝗵𝗶𝗻 𝗷𝘂𝘀𝘁 𝟭𝟲 𝗺𝗼𝗻𝘁𝗵𝘀.    Today, every moment in the care journey demands that you improve care outcomes while maximizing revenues. 𝗪𝗲 𝗺𝗮𝗸𝗲 𝗯𝗼𝘁𝗵 𝗵𝗮𝗽𝗽𝗲𝗻.    With deep expertise, decades of experience, and best-in-class, tech-enabled solutions powered by global resources, we’re helping leading hospitals tackle their toughest challenges.   Learn how our comprehensive #RCM solutions can help your organization: https://lnkd.in/gghPPzG2 #RevenueCycleManagement #PatientExperience #HealthcareFinance #WeMakeItHappen

𝗛𝗮𝗽𝗽𝘆 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗠𝗲𝗻’𝘀 𝗗𝗮𝘆!    Today, we’re celebrating the positive male role models who lead with empathy, uplift those around them, and champion inclusion—not just through words but through meaningful actions.   It’s also a moment to spotlight something vital: male well-being. Conversations about mental health and emotional support aren’t just important—they’re necessary. At Firstsource, we’re committed to fostering safe spaces where all Firstsourcers feel valued, heard, and empowered to thrive.   We believe in creating opportunities for everyone—regardless of gender—to grow, succeed, and make a lasting impact. Together, let’s build a future that’s brighter, more inclusive, and rooted in mutual respect.   #LifeAtFirstsource #WeMakeItHappen #InternationalMensDay #PositiveMaleRoleModels #DEIAtFirstsource

Welcome to #LifeAtFirstsource, Sameer Ahuja! #Firstsource #FirstForce #Leadership

𝗙𝗶𝗿𝘀𝘁𝘀𝗼𝘂𝗿𝗰𝗲 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝘀 𝗕𝗶𝗴 𝗪𝗶𝗻𝘀 𝗮𝘁 𝘁𝗵𝗲 𝗖𝗖𝗡𝗡𝗜 𝗔𝘄𝗮𝗿𝗱𝘀! 🏆 ( Contact Centre Network NI (CCNNI) ). A proud moment for Firstsource as we take home 4 prestigious awards, recognizing both our collective achievements and individual brilliance. ⭐ 𝗕𝗲𝘀𝘁 𝗖𝗹𝗶𝗲𝗻𝘁 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽 𝗳𝗼𝗿 𝗱𝗿𝗶𝘃𝗶𝗻𝗴 𝗲𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗮𝘀 𝗮 𝘁𝗿𝘂𝘀𝘁𝗲𝗱 𝗮𝗻𝗱 𝗼𝗻𝗹𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗽𝗮𝗿𝘁𝗻𝗲𝗿 𝗳𝗼𝗿 𝗴𝗶𝗳𝗳𝗴𝗮𝗳𝗳 𝘀𝗶𝗻𝗰𝗲 𝟮𝟬𝟬𝟵. ⭐ 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗧𝗲𝗮𝗺 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿 𝗳𝗼𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁𝗶𝗻𝗴 𝗬𝗼𝘂𝗙𝗶𝗯𝗿𝗲 𝗱𝗲𝗹𝗶𝘃𝗲𝗿 𝗵𝗶𝗴𝗵 𝗹𝗲𝘃𝗲𝗹𝘀 𝗼𝗳 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝘀𝗶𝗻𝗰𝗲 𝟮𝟬𝟮𝟯 ⭐ 𝗝𝗮𝗱𝗲 𝗥𝗼𝗯𝗶𝗻𝘀𝗼𝗻 𝘄𝗶𝗻𝘀 𝗦𝗶𝗹𝘃𝗲𝗿 𝗳𝗼𝗿 𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿 (𝗢𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗲𝗱) ⭐ 𝗖𝗵𝗹𝗼𝗲 𝗧𝘂𝗿𝗹𝗲𝘆, 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗔𝗱𝘃𝗶𝘀𝗼𝗿, 𝘄𝗶𝗻𝘀 𝗦𝗶𝗹𝘃𝗲𝗿 𝗳𝗼𝗿 𝗥𝗶𝘀𝗶𝗻𝗴 𝗦𝘁𝗮𝗿 𝗳𝗼𝗿 𝗵𝗲𝗿 𝗼𝘂𝘁𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴 𝗰𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗼𝗻𝘀 𝘁𝗼 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗮𝘁 𝗡𝗮𝘁𝗪𝗲𝘀𝘁. This feat reflects our unwavering commitment to excellence, a deep passion for customer success, and a drive to always #MakeItHappen! We are incredibly proud of our Firstsourcers, Jade and Chloe, for their outstanding contributions and for making us proud every day! | Fintan Quinn | Stephen Donnelly | Michael Jackson | Damian Carolan | Caolan Morrison | Stephen McCormick | Mark Dundas | Stacy Lawlor | Anita Geoghegan (Barnard) |    #WeMakeItHappen #FirstsourceExcellence #CustomerSuccess #FirstsourceProud #CCNNIAwards

𝟰𝟬 𝗯𝗿𝗶𝗴𝗵𝘁 𝗹𝗶𝘃𝗲𝘀 𝟭𝟱 𝗵𝗼𝘂𝗿𝘀 𝗼𝗳 𝘄𝗲𝗲𝗸𝗹𝘆 𝘃𝗼𝗹𝘂𝗻𝘁𝗲𝗲𝗿𝗶𝗻𝗴    Our #SourceOfGood champion, Ruairi Dalzell, is a shining example of how one person can make a powerful difference. As a volunteer coach for Oxford United Stars FC, Ruairi dedicates 15 hours each week to coach young players—both on and off the pitch—fostering a love for sports and building lasting skills.   Firstsource is proud to support his cause with a donation towards football training kits, giving these kids a once-in-a-lifetime opportunity to experience life as a football academy player, coached by some of the UK’s top professionals. A heartfelt thank you to the UK team for bringing this vision to life and for #MakingItHappen.   𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿, 𝘄𝗲’𝗿𝗲 𝗱𝗿𝗶𝘃𝗶𝗻𝗴 𝗼𝘂𝗿 𝗖𝗦𝗥 𝘃𝗶𝘀𝗶𝗼𝗻 𝗼𝗳 𝗮𝗱𝘃𝗮𝗻𝗰𝗶𝗻𝗴 𝘀𝗼𝗰𝗶𝗮𝗹 𝗶𝗺𝗽𝗮𝗰𝘁, 𝗰𝗿𝗲𝗮𝘁𝗶𝗻𝗴 𝗮 𝘀𝘂𝘀𝘁𝗮𝗶𝗻𝗮𝗯𝗹𝗲 𝗳𝘂𝘁𝘂𝗿𝗲, 𝗮𝗻𝗱 𝗺𝗮𝗸𝗶𝗻𝗴 𝗮 𝗹𝗮𝘀𝘁𝗶𝗻𝗴 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲 𝗶𝗻 𝘁𝗵𝗲 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝗶𝗲𝘀 𝘄𝗲 𝘀𝗲𝗿𝘃𝗲.    #LifeAtFirstsource #ESGAtFirstsource #WeMakeItHappen | Sankara Mahalingam (he/him) | Floran Jayaraj | Komal Rathi | Preethi Prabhu | Pascal Rajan | Abid Hussain | Nimi Joseph | Fintan Quinn | Ruairi Dalzell | Caolan Morrison |