I usually don’t post reviews unless upon request (provided they deserved it). This hotel however had impressed me so much so that I’m willing to write a review on my own initiative. The bar to impress is high considering I’m used to staying only at renowned global 5 star hotel chains.
While the hotel lobby may not be as grand, upon entry, we were warmly greeted and offered tea. It was also introduced that all the snacks and drinks at the hotel lobby is complimentary. The hotel service staffs are friendly and had also patiently guided us on the route to tour the national park. It’s a short ride to the park which only cost rmb 5-8. Anyways, what impressed me were the following: 1) genuine service - one of the delivery man called to pick up my parcel and left in a jiffy even though I came down to the lobby almost instantaneously; the same staff that had provided me tips to tour the park ran out of the hotel to call the delivery man back. I was genuinely touched by his efforts (it’s a pity I didn’t get his name). 2) Given it’s a long trip we were pleased to learn the laundry room is clean and in a good condition. It has the latest technology which includes auto dispensed soap. What impressed us was that upon the end of the washing service, the cleaning staff had transferred it to the dryer for us! We were in awe with the great service and think they deserve the recognition. In the rooms, you’re also able to see the availability and remaining duration of the machines. 3) Thoughtful act: Hotel provides take away boxes if you want to take away your breakfast to the park.
One item that was not very pleasant was when we came down towards the later part of the breakfast hours, the staff told us that they had washed the pan and was not willing to fry the eggs. I thought that was quite strange considering there’s another 30mins before breakfast ends.
Nevertheless, given the above merits of the hotel, I’ll look past the small shortcomings.