AAndreasinJapanThis hotel is very new, it opened just in February of 2020. I really enjoyed my stay here. The staff was very friendly and helpful. It was very clean. Breakfast was very good, but only japanese style. I stayed in the superior twin room on the 9th floor and it was a nice and big room. The TV is very big, but and this is the only point is criticize, offers only japanese channels. The location is also very good, all Kanazawa attractions in walking distance. You can also easily walk from the station, about 15 minutes. Overall; a really nice hotel and I would chose them again for a stay.
One noticeable feature about this hotel is the front desk really went out of their way to help us, answer our questions and advise us about local attractions. Other reviewers already mentioned all other hotel good features so we won't repeat here. Especially shout-out to the young receiptionist on the front desk at the front lobby. She demonstrated the great Japanese hospitality custom, Omotenashi. She's patiently helped us with contacting local tour operator and to various questions of first-timer to Kanazawa: where to get the bus, where to eat, what to see... she distinctly epitomizes the ”kikubari” custom, which means anticipating the needs of others and attending to them before they're expressed. Even though she told us that she was not born in Japan she could explain everything very well in English.