Expert insights

Elevate your expertise with actionable insights and how-to tips

Refine your search results

ONLINE COMMUNITIES

Open vs. closed community: Which is better for brands?

Discover whether an open or closed online community is best for your brand. Learn the benefits, drawbacks, and more, here.

Jul-02-2024
Read more
CUSTOMER SERVICE

Cherry picking: What it is & how to prevent it in customer service

Cherry-picking in customer service can lead to frustrated customers and burnt-out support agents. Learn what it is, how to spot it, and prevent it.

Jul-02-2024
Read more
SOCIAL MEDIA

What is Social Media Customer Care?

Learn what social media customer care is, why it's important, and eight best practices for doing it right in your organization.

Jun-27-2024
Read more
SOCIAL MEDIA

A month in review: May social media trends and updates

Read all about the latest trends and industry updates in social media, curated by our Strategic Services team.

Jun-14-2024
Read more
CUSTOMER SERVICE

Khoros on Khoros: How our Strategic Services team uses Khoros Service to elevate social media customer care

We sat down with some of our Strategic Services team to understand how they leverage Khoros Service to elevate social media customer care for top brands.

Jun-11-2024
Read more
CUSTOMER SERVICE

8 strategies to provide personalized customer service

Learn how to effectively deliver the personalized customer service that your customers expect, including what personalized service truly involves.

Jun-11-2024
Read more
ONLINE COMMUNITIES

The ultimate community content guide for managers

Discover how to effectively create community content, including how to encourage members to generate content in our comprehensive guide for community managers.

Jun-07-2024
Read more
SOCIAL MEDIA

7 proven tips to avoid content marketing mistakes

Even the most minor content mistakes sabotage your marketing efforts entirely. Here are seven proven tips for creating error-free content.

Jun-03-2024
Read more
CUSTOMER ENGAGEMENT

A Guide to Customer Experience Management

Learn what customer experience management is, why it’s important, challenges, strategies to improve it, and what to look for in CX management software.

May-23-2024
Read more
SOCIAL MEDIA

Mastering global content strategy: Insights from Target, SAP Concur, and GM

Learn to refine your marketing strategy by examining how three leading brands—General Motors, SAP Concur, and Target—have elevated their global content planning.

May-14-2024
Read more
CUSTOMER SERVICE

What is after-sales service and how to do It?

After-sales service is ongoing support after a customer purchases a product or service. Learn why it’s important, how to do it, examples, & more.

May-14-2024
Read more
CUSTOMER SERVICE

How to create and implement a customer service strategy

Learn what a customer service strategy is and how to create one in 7 actionable steps. Includes examples and what to do next.

May-14-2024
Read more
ONLINE COMMUNITIES

Aligning Stakeholders: Why every CMO should care about online community building

Discover why online communities are essential tools for marketing leaders to foster brand loyalty, increase customer engagement, and stay competitive in today's fast-paced markets.

May-09-2024
Read more
ONLINE COMMUNITIES

Top 3 Big Ideas from CMX Summit 2024

Read along as we explore ideas shared during this year’s biggest event for community professionals, CMX Summit, including topics like AI, building better customer connections, and more.

May-06-2024
Read more
CUSTOMER ENGAGEMENT

Top social media channels for customer service in 2024

Discover which social media channels are most popularly used for customer service and get a glimpse at emerging platforms to keep an eye on.

May-06-2024
Read more
SOCIAL MEDIA

A month in review: April social media trends and updates

Read all about the latest trends and industry updates in social media, curated by our Strategic Services team.

May-06-2024
Read more
EXPERT INSIGHTS

Khoros Next-gen community platform: A view from the strategistsphere

Brian Oblinger, Strategic Community Consultant, gives his honest review of Khoros next-gen community platform.

May-03-2024
Read more
CUSTOMER SERVICE

7 Rapid AI Trends Happening in 2024

Explore 2024's rapid AI trends from multimodal AI, new use cases among different industries, and more. Stay ahead with the latest AI insights here.

May-02-2024
Read more

Expert insights

Open vs. closed community: Which is better for brands?

Cherry picking: What it is & how to prevent it in customer service

What is Social Media Customer Care?

A month in review: May social media trends and updates

Khoros on Khoros: How our Strategic Services team uses Khoros Service to elevate social media customer care

8 strategies to provide personalized customer service

The ultimate community content guide for managers

7 proven tips to avoid content marketing mistakes

A Guide to Customer Experience Management

Mastering global content strategy: Insights from Target, SAP Concur, and GM

What is after-sales service and how to do It?

How to create and implement a customer service strategy

Aligning Stakeholders: Why every CMO should care about online community building

Top 3 Big Ideas from CMX Summit 2024

Top social media channels for customer service in 2024

A month in review: April social media trends and updates

Khoros Next-gen community platform: A view from the strategistsphere

7 Rapid AI Trends Happening in 2024