TM Research & Development

We recently had the privilege of hosting delegates from 𝘗𝘰𝘭𝘪𝘴 𝘋𝘪𝘳𝘢𝘫𝘢 𝘔𝘢𝘭𝘢𝘺𝘴𝘪𝘢 (PDRM) at our office. This visit was part of an initiative to showcase TM R&D’s latest innovations. Among the featured solutions were our Fleet Management System (CONVES), the AI-Generated Self-Help Agent (AISHA), the Single Platform on Intelligent Customer Experience (SPICE.ai) and the Electronic Permit to Work (EPTW) system. Each of these innovations addresses critical challenges and drives operational excellence across various sectors. CONVES is designed to boost operational efficiency, AISHA leverages cutting-edge generative AI technologies to deliver intelligent automation & actionable insights, SPICE.ai helps telcos reduce complaints, boost digital engagement and improve productivity, while EPTW systematically helps with permit management. The visit highlights TM R&D’s commitment to pioneering transformative innovations and exploring collaborative opportunities. We are excited about the potential of these advancements to support PDRM’s mission of ensuring community safety and operational efficiency. Together, we are shaping a smarter, safer and more efficient future. #TMRND #PDRM #TechnologyShowcase #InnovationInAction #CollaborationForGood #TechnologyForSafety

Discover how drone technology is transforming mobile network testing. From safer base station inspections to efficient network testing, drones offer mobile network operators (MNOs) a faster, cost-effective, and more accurate way to optimise connectivity. Featuring our SiERA Donor Finder, we are paving the way for smarter LTE deployment. With drones in the skies, MNOs are reaching new heights in service quality and reliability. Dive deeper into the future of network testing powered by drones. Read more here https://lnkd.in/gkdbfAVU

Under the leadership of the Ministry of Digital, Malaysia advanced smart city innovation at the Smart City Expo World Congress (SCEWC) 2024 in Barcelona from Nov 5-7! We were proud to join forces with MDEC, MyDIGITAL Corporation and Digital Nasional Berhad at the Malaysia Pavilion to showcase our nation’s progress in digital transformation. TM R&D showcased its Open Innovation Platform (OIP), which connected various smart city technologies for seamless integration and its Smart Integrated Dashboard (SIDA), a platform that provided an easy-to-understand overview of city data to enhance urban living. Together, these solutions demonstrated how we’re shaping a smarter, more connected Malaysia. This event opened up opportunities for R&D collaboration to drive innovation, allowing us to explore synergies with other industry leaders and urban innovators. We were honoured to welcome YB Tuan Gobind Singh Deo, Malaysia's Digital Minister, to the Malaysia Pavilion, sharing his admiration for the innovations displayed and their potential to drive smart city advancements for Malaysia. Smart City Expo World Congress (Barcelona, Nov 5-7) was the world’s biggest and most influential event for cities and urban innovation. This year’s event welcomed over 25,000 professional visitors from more than 130 countries around the globe, 1,100+ exhibitors, 600+ speakers and representatives from 850+ cities. #SCEWC24 #LiveBetter #SmartCities #TMRND #MalaysiaPavilion #MDEC #MyDIGITAL #DigitalNasionalBerhad

Not too long ago, the path to success seemed simple: get a degree, find a stable job and stay till retirement. Fast forward to today, things couldn’t be more different. Entrepreneurs and freelancers are redefining careers and transforming the job landscape. But what does this mean for businesses and large corporations? Should they feel threatened, or could these innovative newcomers be the boost they never knew they needed? In the latest StarBiz 7 article, 'Of big boys and gig drivers,' TM R&D CEO Dr. Sharlene Thiagarajah explores how collaborating with entrepreneurs can open up new possibilities and why companies should take notice. Nvidia for example, built an ecosystem around its GPUs and it sparked innovation worldwide. Malaysian businesses can achieve the same if they embrace a similar mindset. And this isn’t just about post-graduation opportunities. It’s about preparing students now for the future of work. At TM R&D, we teamed up with Multimedia University to empower students to create digital solutions on our Open Innovation Platform (OIP), helping them develop skills and mindsets that matter in today’s digital world. Together, corporations and entrepreneurs can drive innovation faster than ever. To access the PDF version, click https://lnkd.in/gJExQqDd To read the full StarBiz 7 digital magazine, click https://lnkd.in/gkTPTms2 #TMRND #innovativemarketplace #futureofwork #digitalskills #upworklife

We are now hiring exceptional individuals to join our innovative team. Click https://lnkd.in/gvSgppn if you're looking for a place that allows you to create impactful technology while having fun! #TMRND #Hiring #Innovation #TechCareers #JoinUs

With the goal to recognise creative and innovative ideas in boosting service delivery efficiency and contributing to the advancement of public sector innovation, 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗗𝗮𝘆 𝟮𝟬𝟮𝟰 organised by the 𝗠𝗶𝗻𝗶𝘀𝘁𝗿𝘆 𝗼𝗳 𝗛𝗼𝘂𝘀𝗶𝗻𝗴 𝗮𝗻𝗱 𝗟𝗼𝗰𝗮𝗹 𝗚𝗼𝘃𝗲𝗿𝗻𝗺𝗲𝗻𝘁 (𝗞𝗣𝗞𝗧) brought together Malaysia’s key players in technology and innovation. 𝗬𝗕 𝗧𝘂𝗮𝗻 𝗡𝗴𝗮 𝗞𝗼𝗿 𝗠𝗶𝗻𝗴 officiated this impactful event, celebrating transformative solutions. TM R&D was happy to be part of this gathering, showcasing 𝗖𝗢𝗡𝗩𝗘𝗦 - a fleet management system designed to boost operational efficiency and the 𝗦𝗺𝗮𝗿𝘁 𝗛𝗲𝗹𝗺𝗲𝘁- an IoT-based safety solution tailored for industrial workforces. We warmly greeted YBM before he explored our innovations alongside exhibits from other participants namely Jabatan Digital Negara, MRANTI, MOSTI, MyIPO and MPC. An incredible opportunity to share how TM R&D is shaping Malaysia’s innovative future! #TMRND #InnovationDay2024 #InnovationForMalaysia #TMResearchDevelopment #KPKT

Exciting news! Our Mobile Intelligent Network Diagnostic System (MINDS) solution has been awarded Digital Transformation of the Year at the WITSA Global Innovation and Tech Excellence Awards 2024 in Yerevan, Armenia. MINDS is transforming how mobile service providers address customer issues by enabling proactive, real-time actions to enhance the customer experience. This award reflects our commitment to innovation, transforming legacy technology into impactful solutions while reinforcing our belief in the power of digital advancements to shape future landscapes and tackle real-world challenges in mobile network performance. Alongside us, Sidec was awarded the Digital Opportunity/Inclusion Award (Public Sector) for their impactful work in driving digital inclusion. Out of the many nominations from Malaysia, only two winners were selected this year and it’s an honour for TM R&D and Sidec to be recognised for advancing innovation and inclusivity on a global stage! At TM R&D, our mission goes beyond connecting people - we are driving the future of digital transformation and setting the standard for operational excellence in the industry. We look forward to pushing boundaries further, creating new benchmarks for efficiency and customer satisfaction! #TMRND #DigitalTransformation #WITSA2024 #MINDS #InnovationInAction #TechExcellence #Teamwork #FutureOfTelecom #CustomerExperience #AwardWinning

We often hear about elevating customer service by adding extra touches, but what if customers only want efficiency, accuracy, and simplicity? Imagine losing your luggage during a transit flight—would you want to spend 20 minutes on the phone, being passed around without a solution? Here’s a thought. What if Generative AI can filter through data, process information and determine exactly where your luggage might be? Wouldn’t that be the epitome of perfect customer service? In the latest StarBiz 7 article, "The Ultimate Butler," TM R&D CEO Dr. Sharlene Thiagarajah discusses how Generative AI isn't just about replacing humans—it’s about empowering them. AI can handle routine tasks and sift through vast amounts of data instantly, while human agents bring empathy and real solutions to the table. Companies like KFC and eBay are already using AI to streamline services, but the future lies in combining human expertise with AI's efficiency. With the right balance, Gen AI becomes a reliable sidekick, enhancing customer satisfaction and making businesses thrive. To access the PDF version, click  https://lnkd.in/gBfXacRT To read the full Star epaper, click https://lnkd.in/gkTPTms2 #TMRND #GenAI #CustomerServiceExcellence #AIandHumanSynergy #NextGenCustomerService

Are you curious about how robots are transforming our world? Dive into our latest white paper on Autonomous Mobile Robots (AMRs) and discover the incredible advancements that are changing the way we work and live. From smarter logistics to next-level healthcare, AMRs are making a big impact—and the secret to their success? Multi-computing power! Learn how TM R&D’s innovative ALTO system is leading the way in smarter, more efficient robots by downloading the full white paper here: https://lnkd.in/g4EpabSi #TMRND #AutonomousMobileRobots #FutureOfRobots #TechInnovation #ALTOSystem #RoboticsInAction #InnovationInMotion #TurbochargingAMRs

The topic of environmental sustainability has always been close to our hearts. At the recent 'Digital Technology for Climate Governance' event, hosted by Multimedia University in conjunction with the National Climate Governance Summit 2024, we were truly inspired. TM R&D CEO, Dr. Sharlene Thiagarajah, was invited to participate in a panel discussion on 'Harnessing Digital Technology for Climate Action.' The session provided valuable insights into the intersection of digital technology and climate governance as well as exploring practical applications and future directions for leveraging innovation to drive sustainable environmental practices. During the session, Dr. Sharlene outlined three key pillars of climate governance: 𝗠𝗶𝘁𝗶𝗴𝗮𝘁𝗶𝗼𝗻, which focuses on managing the immediate risks of climate change; 𝗔𝗱𝗮𝗽𝘁𝗮𝘁𝗶𝗼𝗻, aimed at building resilience within the economy and ensuring self-sufficiency knowing that the climate risk is coming; and 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻, which emphasises adopting solutions in a way that does not negatively impact businesses or the economy. Dr. Sharlene also highlighted the critical role of digital technology in advancing these pillars, using TM R&D's Smart Water Integrated Management System (SWIMS) as an example. SWIMS is a homegrown solution that provides real-time monitoring and data analysis of water resources, helps manage water consumption, detects water leakages and optimises water distribution. At the event, we also showcased two of our innovative solutions: - 𝗦𝗺𝗮𝗿𝘁 𝗙𝗼𝗿𝗲𝘀𝘁𝗿𝘆 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲𝗱 𝗗𝗮𝘀𝗵𝗯𝗼𝗮𝗿𝗱 – enabling data-driven decision-making for forestry management. - 𝗔𝗜 𝗙𝗼𝗿𝗲𝘀𝘁 𝗖𝗮𝗿𝗯𝗼𝗻 𝗔𝘀𝘀𝗲𝘀𝘀𝗺𝗲𝗻𝘁 𝗧𝗼𝗼𝗹𝘀 – empowering more efficient and accurate carbon footprint tracking. These solutions represent our commitment to leveraging technology for a greener future, in alignment with global climate goals. Together, we are building a better tomorrow! #TMRND #ClimateAction #DigitalInnovation #Sustainability #SmartForestry #GreenTechnology #NCGS2024 #DigitalForGood