Hotel Kolam air panas di Hanoi

Good Points -Customer Service from front counter are superb with friendly communication -Chambermaids are pleasant and well verse on their job - Good facilities with swimming pool, gym room, table tennis, pool table -Fully equip like hardware cutleries, washing machine, hair dryer & toiletries -Negative Points -Shower water pressure low with inconsistent cold & hot -Dressing table alignment need to rectify properly with using strong metal support L-shape below as to prevent leg injury to any staying guests as shown on picture. anytime the wood base might drop and injure in-house guest legs

Wow, where do I even begin? I’m thoroughly impressed with this hotel. From the moment I arrived, I was greeted with a refreshing welcome drink and a delightful snack. The manager and front desk staff took the time to introduce some of Hanoi’s iconic sights and personally escorted me to my room. Breakfast was a highlight, featuring exceptional service and delicious food. The staff were incredibly friendly and accommodating—I can’t thank them enough! They even went above and beyond to prepare breakfast for me on my early morning departure. Rooms are wonderfully comfortable and impeccably clean. I loved how soft the bed and pillows were; there were times I didn’t want to leave my room at all. The thoughtful touches, like the welcoming card, were truly heartwarming. Location couldn’t be better—just a short stroll from Train Street and the vibrant Old Quarter. Honestly, you’ll be missing out if you don’t book your stay here. Huge thanks to the staff for their outstanding hospitality. I can’t wait to return!

This hotel is good and staff also kind but breakfast system not good. If you food lover then never select this hotel. Because there is not buffet system.

The staff were all very friendly and helpful and no request for assistance was a problem for them. The hotel is well situated, being close to shopping, and the tourist sites. The food good. We would definitely stay there again.

Lokasi adalah baik untuk saya, mudah untuk mendapatkan dan pergi. Kakitangan sangat baik, ramah, dan sangat membantu. Satu-satunya perkara yang saya tidak kagum di sini ialah tentang penghawa dingin di bilik 405. Ia tidak berfungsi. Terpaksa buka kipas. Tetapi ia tidak dan tinggal hanya 1 malam jadi ia baik-baik saja. Bilik ini tidak kelihatan luas seperti yang ditunjukkan dalam gambar, agak lama, tetapi ya, ini adalah suku lama dan ia berbaloi dengan wang yang saya bayar untuk 2 orang dengan sarapan pagi yang sangat menyenangkan. Saya menikmati Hanoi, Vietnam!

We were upgraded for our first night to a family room with balcony instead of superior with balcony as ours wasn’t available, the bed was incredibly comfortable, Netflix on the tv and a hot powerful shower - we loved this room!. We had to swap to our actual room on the next 2 nights the pressure in the shower was terrible so it wasn’t great for washing hair. Both rooms were clean however they could do with a bit of TLC as there were a few signs of wear especially in the 2nd room - marks on the walls and duvet etc. but this could be overlooked. The staff were very kind and helfpul and it’s a good location for exploring Hanoi. We also used their laundry service which was a reasonable price and everything came back clean and smelling good!