Ulasan D'Hotel Singapore Managed by The Ascott Limited

Jawapan daripada Pihak Penginapan: Dear Fate_, Greetings. --We deeply regret to learn you did not enjoy your stay at our boutique hotel and we apologise for the disappointment caused to you. –Please allow us to assure you that we are very concerned as it is always our sincere hope our guests enjoy their stays with us. Regrettably, as you have not provided us with any information about the areas you were somewhat dissatisfied with during your stay and as we truly want to improve in the areas we lack, we would like to invite you to write to us as it will allow us to review our product offerings and services for improvements. –-All of us sincerely thank you for giving us the pleasure and privilege of hosting you at our boutique hotel, and we earnestly hope to welcome you back. ---We are at your service, and we wish you well. –Kind regards, --The management of D’Hotel Singapore

Jawapan daripada Pihak Penginapan: Dear Lindy Soon Yee, --Thank you for sharing your perfect-rated review! --We are delighted to hear that you received great service from our team and you were quite satisfied with your stay. ---We apologize for the stained pillows and the size of the gym not meeting your expectations. Your feedback is valuable to us and will help us improve our services. ---We look forward to welcoming you back for an even better experience. ---Best regards, ---The management of D'Hotel Singapore

Jawapan daripada Pihak Penginapan: Dear ECLF,Greetings! Thank you for choosing our boutique hotel and for letting us know you had a pleasant stay with us despite our location away from Singapore's main shopping belt of Orchard Road. –Please allow us to share that Havelock MRT station is just a 5 minutes’ walk away from our property and riders on this Thomson East MRT line which operates from Havelock MRT station can easily travel directly to Orchard Road which is Singapore’s main shopping belt and various tourist attractions. We invite you to approach our team members for directions to the Havelock MRT station when you stay with us again as many of our guests have informed us they find it so convenient to explore our city-state by riding on the Thomson East MRT line. --All of us sincerely thank you for giving us the great privilege and pleasure of hosting you at our boutique hotel, and we earnestly hope to welcome you back. We are at your service, and we wish you well. -----Kind regards,The management of D’Hotel Singapore

Jawapan daripada Pihak Penginapan: Dear Willie Tng,Greetings. We deeply regret to learn you did not enjoy your recent stay at our boutique hotel and we sincerely apologise for the disappointment caused to you. We truly appreciate your feedback regarding the various matters you have kindly highlighted, and we assure you we shall be sharing your feedback with the relevant persons so they may review our current processes and practices for improvements. We sincerely hope you will give us another chance to welcome you back as we truly wish to create a better stay experience for you. We wish you well. --Kind regards,The management of D’Hotel Singapore

Jawapan daripada Pihak Penginapan: Dear Kaining, --Greetings from all of us at D’Hotel! Thank you for taking time to review your recent stay experience at our boutique hotel and for this heartwarming review. ---We are delighted you enjoyed your stay with us and you found our location with easy accessibility to many eateries and various public transport options convenient and ideal for exploring our city-state. –All of us are truly humbled and appreciative of your lovely compliment for our team’s service. Our team works diligently to keep our guests happy and create memorable stay experiences for them, but we can only do it thanks to amazing guests like you. Thank you! ---We have truly enjoyed being of service to you and we sincerely hope to welcome you back for more enjoyable and comfortable stays with us. –We are at your service, and we wish you well. --Thank you for your valued support. ---Kind regards, --- The management of D’Hotel Singapore

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Greetings from all of us at D’Hotel Singapore and thank you for taking time to review your recent stay experience at our centrally located boutique hotel! --All of us are delighted you had an enjoyable and comfortable stay with us at our centrally located boutique hotel, and you find our hotel's location with easy accessibility to many eateries and public transport options convenient. --We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and nothing motivates us more than knowing our service has been a main contribution to the success of your stay with us. Please be assured we will be sharing your heartwarming compliments with our team members, and we will definitely thank them for their dedicated service. Thank you for making them feel valued too! --It has truly been our great privilege and pleasure to have been of service to you. All of us eagerly wait to welcome you back. We are at your service, and we wish you well. Thank you for your valued support. --Kind regards,The management of D’Hotel Singapore

Jawapan daripada Pihak Penginapan: Dear Angieenqi, --Greetings and welcome back! Thank you for your valued support for our boutique hotel and for letting us know you found your stays with us to be of good value. All of us are thrilled to learn you had another pleasant stay with us. --We sincerely thank you for your candid feedback on our newly introduced complimentary Grab and Go breakfast service. Please allow us to explain as we do not offer breakfast service due to the absence of an on-site restaurant and our stay packages do not include breakfast, the management of D’Hotel Singapore provides a complimentary takeaway Continental Breakfast pack for our guests as we understand some guests would have early appointments and will not be able to find any nearby eateries or shops opened in the early hours of the day. Hence, we hope the simple complimentary Continental Breakfast package will be useful for these guests until they are able to have a proper meal. We seek your kind understanding in this matter. –Thank you for giving us the great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back. We are at your service, and we wish you well. --Kind regards,The management of D'Hotel Singapore

Jawapan daripada Pihak Penginapan: Dear Henry Ang,Greetings from D’Hotel Singapore! Thank you for choosing our centrally located boutique hotel and for letting us know you had an enjoyable and comfortable stay with us. We are indeed heartened to learn you like the ambiance of our rooms and you found our property’s location with proximity to many eateries and public transport options convenient. -----All of us are truly humbled and grateful for your lovely compliments for our team’s service as your kind compliments inspire us to always provide the highest level of service in our industry, and we sincerely thank you for fuelling our passion to serve too! ----With your experience staying at our boutique hotel, all of us truly hope D’Hotel will now be your choice lodging in Singapore, and you will also recommend us to your family and friends. We sincerely thank you for giving us the great privilege and pleasure of hosting you at our boutique hotel and we earnestly look forward to welcoming you back. We are at your service, and we wish you well. Thank you.------Kind regards,The management of D’Hotel Singapore

Jawapan daripada Pihak Penginapan: Dear Mok, --Thank you for sharing your wonderful review! --We are thrilled to hear that you loved the service from our team. ---Your kind words mean a lot to us, and we look forward to welcoming you back for another great stay. --Best regards, --The management of D'Hotel Singapore

Jawapan daripada Pihak Penginapan: Dear Valued Guest, --Greetings. Thank you for taking the time to share your valuable and candid feedback on your stay experience at our boutique hotel. We sincerely apologise for the disappointment and discomfort caused to you by the shortfalls in our cleaning service. ---Please allow us to assure you we are taking your feedback seriously. Following your feedback, our Housekeeping Manager will try to trace your reservation so he can investigate and counsel our team members concerned. ---All of us earnestly hope to welcome you back, giving us an opportunity to create a better stay experience for you. We are at your service, and we wish you well. Thank you.---Kind regards,The management of D’Hotel Singapore

Jawapan daripada Pihak Penginapan: Dear Arun,Greetings. Thank you for taking the time to share your valuable and candid feedback on your stay experience at our boutique hotel. We sincerely apologise for the disappointment and discomfort caused to you by air-con and lights in the room assigned for your stay. ---Please allow us to assure you we are taking your feedback seriously. Following your feedback, our Engineering Manager will try to trace your reservation so he can investigate and ensure the needed corrective works are carried outAll of us earnestly hope to welcome you back, giving us an opportunity to create a better stay experience for you. We are at your service, and we wish you well. Thank you. --Kind regards,The management of D’Hotel Singapore

Jawapan daripada Pihak Penginapan: Dear Valued Guest, --Thank you for sharing your positive feedback about your stay at D'Hotel Singapore. ----We are delighted to hear that you enjoyed our great location, easy accessibility to many eateries, and several public transport options. ---We are also pleased that you found our pricing to be very reasonable. --Your kind words are greatly appreciated and motivate us to continue providing excellent service and value to our guests. ---We look forward to welcoming you back for another enjoyable stay. ---Best regards, ---The management of D'Hotel Singapore

Jawapan daripada Pihak Penginapan: Dear GohAshley,Greetings and welcome back! Thank you for your unwavering support for our boutique hotel.. --All of us are delighted you and your partner had another enjoyable and comfortable stay with us, and you found you stay to be of good value. --As always, it has been our great pleasure and privilege to have been of service to you and your partner. We truly hope D'Hotel remains as your choice accommodation whenever you and your partner wish to take a short respite away from your busy schedules or celebrate a momentous occasion. --We earnestly look forward to welcoming you and your partner back, and be of service to you again soon. Do let us know if there is anything we can assist you with your stays as we would be most glad to be of assistance to you. --We are at your service, and we wish you well. --Kind regards,The management of D'Hotel Singapore

Jawapan daripada Pihak Penginapan: Dear Joanne,Greetings from D’Hotel Singapore. Thank you for choosing our centrally located boutique hotel and for taking time to share your valuable feedback. We are heartened to learn you had a pleasant stay with us and you find our location with proximity to many eateries convenient and to your liking. --We are truly sorry for the discomfort and disappointment caused to you by the lackluster sound insulation of the room and we assure you we shall be sharing your feedback with the relevant persons so they can review improvements for this centrally located property. –We are very grateful for your heartwarming compliment on our team’s service, and we are indeed comforted to know our service compensated for the areas we lacked during your stay. Thank you for giving us the great pleasure to have been of service to you. All of us sincerely hope to welcome you back, giving us an opportunity to create a wholly enjoyable and comfortable stay experience for you. We are at your service, and we wish you well. --Kind regards, The management of D’Hotel Singapore