Careers at Newmark 

Job Summary

We are seeking a creative and detail-oriented Mid-Weight Graphic Designer to join our dynamic team at Newmark Hotels and Reserves. You will play a pivotal role in developing engaging and visually stunning designs across various channels. The ideal candidate is a self-motivated designer with strong technical skills, and a keen eye for detail and aesthetics.

Key Responsibilities

• Conceptualise and execute high-quality designs for digital, print, and branding projects
• Create assets for campaigns, including web banners, social media content, email headers, and print advertisements
• Design layouts and updates for brochures, presentations, and other print collateral
• Work collaboratively with marketing team to deliver cohesive visuals across the portfolio

Requirements

• 3-5 years of professional graphic design experience in an agency or in-house environment (previous Food & Beverage experience is not needed but strongly preferred)
• A degree or equivalent qualification in Graphic Design, Visual Communication, or a related field
• Interest in hospitality and travel industry
• Understanding of luxury brands

Skills

• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Strong understanding of typography and layout
• Experience designing for both digital and print
• Understanding of Asana or similar project management tool
• Basic knowledge of motion graphics or video editing is a plus

Attributes

• Excellent communication and collaboration skills
• Strong organisational abilities and attention to detail
• Ability to work across multiple brands and projects
• Proactive attitude with a passion for creativity and design

Should you be interested in the above position, please send your CV as well as portfolio to recruitment@newmarkhotels.com

Newmark Hotels & Reserves is looking for a proactive, organised and creative Social Media Coordinator to join our team and Leave A Mark. You will report directly to the Communications Manager, helping to manage and elevate the online presence of our portfolio of luxury hotels and reserves across Africa.

Key Responsibilities:

• Create, schedule, and post content for various properties across Instagram and Facebook.
• Manage community interactions, respond to followers, and monitor customer reviews.
• Assist with monthly social media reports, performance analysis, as well as routine audits and profile updates.
• Contribute fresh ideas for strategy, platform growth, and campaign-specific content.
• Stay updated on trends and suggest innovative improvements.
• Support influencer partnerships and brand collaborations.
• Create and edit high-quality reels.
• Develop creative briefs for content calendars with designers every two months.
• Provide ad-hoc support to the Communications Manager.

Requirements:

• 1+ years of social media management experience, ideally in hospitality.
• Strong organisational skills and proficiency in Excel/Sheets.
• Creative, with high attention to detail and excellent copywriting skills.
• Familiarity with scheduling tools and design platforms (Canva).
• Aesthetic eye for content and experience editing reels (CapCut).
• Photography and videography skills are highly advantageous.
• Ability to collaborate in a fast-paced environment.
• Experience with influencer management is a plus.
• Diploma in Marketing, Communications, Media, or related field preferred.

Benefits:

• Pension Fund: Employer-matched contributions to THACSA.
• Medical Aid: Company contributions toward Discovery plan premiums.

To Apply:

If you're passionate about social media and hospitality, we’d love to hear from you. Submit your CV and examples of your social media, copywriting, or videography work to recruitment@newmarkhotels.com. Jumpstart your social media career with Newmark Hotels & Reserves!

• Start Date: ASAP 
• Location: Newmark HQ, V&A Waterfront, Cape Town 
• Note: Reliable transportation to the office is required (on-site position).

Experience:

• Hospitality: 2 years (Required)

Core Competencies

• Excellent command of English – both written & verbal
• Knowledge of budgeting & financial management
• Attention to detail
• Customer service
• Able to plan, prioritize & work well under pressure
• Good team player
• Act in good faith & in the best interest of the Company at all times
• Ability to work independently
• Excellent computer skills – Word, Excel, Opera

Duties and Responsibilities

• Ensure that all company policies, procedures & SOPs are adhered to
• Attend HOD briefings
• Responsible for supervision of front-office staff, porters, butlers
• Maximizes the average room occupancy & average room rate achieved
• Maintains excellent relationships with guests to ensure that guest satisfaction is established & maintained by F/O staff
• Identify & implement staff training to ensure company standards are met
• Liaise with other departments to ensure smooth flow of information throughout the property as per operating standards
• Supply relevant information to other departments to assist them with planning & running their departments
• Schedules staff duties & draws up rosters
• Be a visual face of the business & interact with guests & employees
• Manage any people issues timeously
• Evaluate & manage guest feedback
• Daily, weekly, monthly reporting as required
• Ensure all property inspections are completed
• Motivate & train staff where required
• Responsible for budgeting process
• Conduct performance appraisals for HODs & ensure the rest of property is completed
• Complete salary details for staff
• Financial management of the operational business
• Planning of leave schedules
• Any other duties that may be required

Should you meet the requirements, please send your CV to recruitment@newmarkhotels.com

Reports To: Reservations Supervisor & Group Central Reservations Manager

OVERVIEW

As a Reservations Call Centre Agent, you will play a crucial role in providing exceptional customer service and facilitating reservations for our guests. Your primary responsibility will be to handle incoming calls from guests and clients and assist them in booking reservations, and ensure a seamless booking process. You will represent our company as the first point of contact for customers seeking information about our services and accommodations. To continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests’ expectations.

DUTIES & RESPONSIBILITES QUALIFICATIONS

 • Answer reservations calls in a pleasant and courteous manner, in accordance with the required departmental standards.

• Making reservations for all properties within our portfolio and preparing rate proposals.

• Ensure accurate records relating to guests’ profiles, bookings, payments, and any additional information that hotel team members might need when interacting with a guest and operationally.

• Up-selling, when appropriate, by informing guests of special packages, or higher room categories to increase revenue.

• Assist & maintain an efficient administration system within the department.

• Ensure all quotations are followed up on timeously.

• Actively endeavour to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager as needed.

• Establish and quote rates within the limits of the authorized rates.

• Familiarize yourself and learn each products’ offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.

• Assist with the booking of transfers, and other requests such as dinners by communicating with necessary departments or suppliers.

• Report any rate, system discrepancy to the Reservations supervisor and all overbookings.

• Escalate all complaints.

• Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability.

• Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.

• Making sure all internal worksheets are completed and updated daily.

• Ensure accurate and detailed capturing of bookings as per standard.

• Check and respond to all emails within the required turnaround time. • Attend training when required.

• Perform your duties in the required standard for your role and ensure that you work in a manner that complies with any applicable quality assurance standards and your department’s standard operating procedures.

• Complete the daily call centre checklist

• Quality focussed and Meticulous attention to detail

• Great communication skills, written and verbal

• Energetic and friendly personality

• A positive and professional attitude

• Previous Hospitality experience is an advantage

• Exceptional customer service

• Opera experience is an advantage

• Adaptability and flexibility

• Able to think on your feet

• Feel comfortable working in a fast-paced environment requiring multitasking and problem solving

• Being able to work independently and as part of a team

• Previous call centre experience is an advantage

For internal circulation All employees may be required to complete other reasonable tasks as part of the successful operation of Newmark Hotels, Reserves & Lodges. Team work and communication are vital. By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests’ expectations. The highest level of courtesy is expected - be friendly, interactive, efficient and organised as well as well presented, tidy and professional.

Should you meet the requirements, please send your CV to melissar@newmarkhotels.com

Reports To: Assistant Group Reservations Manager

OVERVIEW

We require a responsible Coordinator to organize and manage our Reservations departments’ day-to-day administrative requirements. The Administrator should be highly organized and able to multitask with ease. A well-rounded and reliable individual that would enjoy working in a fast paced environment. Thrive in maintaining customer satisfaction and contributing to the company's success. Seeking to pursue a position to enhance the reservations department by ensuring that all guest and departmental requests and procedures are handled in a timely manner. The Reservation coordinators are also the liaisons between hotels, reserves and our guests

DUTIES & RESPONSIBILITES

• Efficient and fast support to our operations teams for general assistance & queries regarding reservations.

• Answering questions about company policies, procedures, and services internally & externally.

• Reviewing and updating reservations according to the departmental standards

• Responsible for updating/maintaining necessary database and spreadsheets

• Handle all special requests from guests in a professional and efficient manner

 • Generate daily, weekly, and monthly reports as needed

• Cross-train in other areas of the department to provide coverage during peak periods or absences

• Assist with general reservations and booking enquiries when needed

• Perform other duties as assigned

 • Posting of payments

• Sharing updated invoices to agents and guests once the deposit or initial payment has been received and adding a follow up trace for the reservations agent when the balance is due

 • Assist with visa letters

• Update the revenue board on a weekly basis

• Running end of day for specific properties where needed

• Daily quality checks of arrivals – always 7 days out

• Uploading daily Quality check correspondence on teams for the properties

 • Merging of profiles as and where needed

• Sharing weekly program/schedule with the arrivals where applicable

 • Updating of the OTA response time sheet

• Reconfirming transfers with the external suppliers for the following week to ensure nothing is missed

• Obtaining arrival details where needed

 • Following up on final reservations details

 • Processing and submitting of refunds - from completing the paperwork to submitting the documents to finance to following through on Opera and sharing the proof of payment with the guest or agent

 • Daily SiteMinder checks for the following day

 • General admin duties on behalf of reservations team

• Assist with reservations related PM accounts

CHARACTERISTICS

• Quality focussed

 • Energetic and friendly personality

• A positive and professional attitude

• Previous Hospitality experience is required

• Exceptional time management, communication skills, and customer service

• Opera experience is essential

• Meticulous attention to detail, proven administration and exceptional organisational skills

 • Adaptability and flexibility

 • Feel comfortable working in a fast-paced environment requiring multitasking and problem solving

All employees may be required to complete other reasonable tasks as part of the successful operation of Newmark Hotels, Reserves & Lodges. Team work and communication are vital. By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests’ expectations. The highest level of courtesy is expected - be friendly, interactive, efficient and organised as well as well presented, tidy and professional.

Should you meet the requirements, please send your CV to melissar@newmarkhotels.com

Experience and Qualifications:

• Grade 12/ Matric or equivalent

• Business related tertiary qualification

• Minimum 5 years functional management experience (HOD or GM) in a gaming and/ or hospitality environment

Knowledge and Skills Required

• Actively engages with clients across portfolio to ensure a deeper understanding of client needs

• Is flexible to meet clients' needs to retain the business within business constraints

• Responds appropriately to research information to ensure market share is maintained/increased

• Analyses customer behaviour, feedback and trends to improve the offering

• Keeps abreast of emerging industry trends

• Provides solutions to clients that align with the company standards

• Develops business policies and procedures to reflect industry trends and legislation

• Ensures business policies and procedures are aligned

• Understands and compares industry offerings (e.g. what a 5-star establishment offers)

• Knows what competitors are offering to ensure counter action

• Defines resources and actions to achieve objectives within constraints

• Works appropriately through the organisational structure and is familiar with their strategies and roles

Evaluates large or complex situations in a logical and systematic way and to identify the most critical issues and factors that need to be dealt with.

• Looks for opportunities that will make a difference in the long-term

• Research/Investigate: Perform a systematic search using observation or compilation of resources

• Coaches’ others on how to anticipate, define and solve problems

• Openly shares information and resources

• Develops developmental and succession plans for employees to address performance gaps and business needs

• Reviews all information to identify critical issues and applies these to decisions

• Selects the best option based on analysis of all the variables

• Communicates group values and goals with consistency

• Creates a motivating vision of the future for the team

• Initiates change instead of reacting to external pressures for change

• Creates a motivating vision for the business unit that is used to unleash energy and enthusiasm - (passion)

• Develops guidelines and strategies for carrying out a course of action

• Determines strategic direction for the business unit

• Structures the business unit to support strategic objectives

• Continually sets and adjusts goals based on the changing environment

• Anticipates the future and builds scenarios and action plans based on those assumptions

• Takes calculated risks to ensure the strategic plan is fulfilled

• Understands and leverages the organization’s strengths in the creation of growth strategies

Values and Attitudes

• Pushes for excellent, value-added service to customers

• Sets and maintains high performance standards for self and others that support the strategic plan and holds self and other team members accountable for achieving results

• Tries new things to reach challenging goals and persists until personal and team goals are achieved and commitments met

• Displays a positive attitude

Should you meet the requirements, please send your CV to katez@newmarkhotels.com

Description:

Responsible for providing guided tours, hosting, conservation, wildlife management and assisting the hotel food and beverage department with catering services such as serving and bartending for guests

Qualifications:

• At least 4 years’ experience
• FGASA level 1/NQF2 or NQF4
• CATHSSETA Certificate
• PDP/Driver’s licence
• First Aid

Core Competencies:

• Extensive Knowledge of Drink Mixing and Garnishing
• Strong Communication Skills
• Positive Attitude
• Personable demeanour
• Multitasking abilities
• Attention to Detail
• Mature and responsible
• Welcoming and friendly personality
• Wildlife knowledge, able to handle animals with care
• Strong Knowledge on sustainability and conservation
• Strong knowledge in animal handling
• Ability to handle a firearm – if required, should hold a valid and appropriate firearm license
• Hands on approach towards the guest service
• Excellent guest interaction skills
• Passionate and pro-active towards personal growth and training
• Fire management capabilities
• Knowledge in poaching activities
• Strong Observational Skills
• Conflict Resolution
• Computer Literacy

Duties & Responsibilities:

• Always adhere to company policies & procedures & code of conduct
• Greeting and welcoming customers to the tour
• Game drives & guided walks
• Hosting at dinner / drinks
• Always ensuring guest safety
• Problem animal control
• Assist with guest luggage
• Showing guests around the lodge on orientation
• Site inspections, when required
• Always going to extra mile to ensure guest stay if unforgettable
• Go on drives with other rangers to improve your knowledge
• Guest pick-ups, drop-offs & escort to/ from the airstrip / gates
• Assist with staff transfer
• Assist with game drive linkups & vehicle recoveries
• Assist with lodge maintenance when requested
• Assist in curio shop & encourage sales
• Communicate special requests/problems to the relevant personnel, Maintain your allocated vehicle & ensure vehicle is in order, daily
• Maintain viewing aids to the best of your ability & do daily/weekly checks
• Clean you rifle & ammunition
• Handle your firearm with caution
• Clean your equipment on a regular basis
• Ensure your uniform is clean & tidy
• Fire-fighting
• Assist with anti-poaching
• Pass the shooting evaluations for open vehicle game drives & walking
• Assist in the workshop when needed
• Attend morning meetings & all other meetings when required
• Assist other guides

Should you meet the requirements, please send your CV to recruitment@newmarkhotels.com