T40 Technologies

One major challenge facing digital bus ticketing platforms (also referred to as Online Travel Agencies, or OTAs) in Nigeria is the lack of standardized physical and regulatory infrastructure for interstate transport. Without foundational support, online platforms struggle to guarantee consistent experiences for customers across regions. Several companies like Oya.com.ng, mytrip.ng, T40 Technologies, Intercity NG, Treepz, and QuickBus - Intercity Bus Travel have made commendable attempts to digitize this sector. Their goal aligns with successful global models like Busbud, Omio, and Trainline, where ticket options from multiple providers are aggregated for easy comparison, helping customers find deals and giving providers a cost-effective distribution channel with added value. In theory, the model is simple. But in practice, Nigerian OTAs face distinct challenges: Operational Gaps Imagine a customer buys a ticket online, only to arrive at the terminal and find the bus is canceled or cannot locate the service provider. It’s not necessarily a scam—sometimes, the provider may have no vehicles available, or staff might refuse to honor tickets due to internal disputes or informal payment issues. Delayed Departures A ticket could promise a 7 a.m. departure, but buses may not leave until several hours later, waiting to fill every seat. Unfortunately, OTAs usually take the blame for these frustrations, leading many customers to abandon online ticketing altogether. To counter these issues, some platforms have tried various workarounds. Some bought their own fleets, only to burn through capital without an established distribution network. Others prepaid inventory from large providers, but low incentives for online sales often left OTAs scrambling to offload seats at a loss. So, what’s needed for this market to thrive? 1. Standardized, Privately-Managed Infrastructure A bold push for consistent infrastructure is essential, specifically dedicated interstate bus parks near major cities. This could be achieved by startups with significant capital (imagine Flix entering Nigeria) or through joint ventures with state governments. The goal is reliable, scheduled bus parks, managed like proper transit hubs. 2. High-Quality, Local Operating Software Bus operators need world-class, Nigeria-built software tailored to the market’s unique needs. Many “big” operators rely on generic software incompatible with modern Global Distribution Systems (GDS), which restricts interoperability and leaves room for error. Digital infrastructure should enable seamless service provider connections and provide OTAs with a unified, standardized platform. ...continued in comments #Nigeria #TransportTech #Mobility #DigitalTransformation #IntercityTransport

Join Our Team at T40 Technologies! We’re hiring talented professionals to help shape the future of logistics and technology in Nigeria. If you're passionate, innovative, and ready to make an impact, check out these exciting roles: 📍 Sales and Operations Manager – Lagos, Ibadan, Abuja 💻 Full-Stack Engineer 💻 Front-End Engineer (React.js) Click here to apply 👉 t40.link/careers 💡 Why join T40 Technologies? We are changing the face of intercity mobility across Africa, as we are leading the way in developing world-class digital solutions for stakeholders in the intercity transport segment. Apply now and grow with us! #WeAreHiring #JoinT40Tech #CareerOpportunities #vacancy #hiring #jobopportunities

How Small Transport Operators Can Compete with Big Players. In the bustling world of transport, where giants like GIGM, Chisco, GUO, and Young Shall Grow dominate with extensive fleets and well-established systems, smaller operators often feel overshadowed. However, tier-3 operators with modest fleets of three to five buses have shown that competing with the big players is not only possible but achievable with the right strategies. 1. Embrace Niche Markets Based on our experience with tier-3 operators and insights gained from studying tier-1 transport companies, it’s evident that while big operators focus on major routes and urban hubs, smaller towns and underserved routes are often overlooked. Targeting secondary cities and rural areas allows smaller operators to carve out niche markets with high demand and less competition. By doing this, they can attract customer segments that big players tend to overlook. 2. Leverage Technology for Efficiency A case study of Unique Line Motors and Rivers Link Express highlights how affordable technology can streamline operations. Both companies adopted Intercity NG ERP solutions and had personalized websites set up by us (riverslinkexpress.ng and Uniqueline.ng). Affordable digital tools like these enhance customer experience and operational efficiency, giving smaller operators a competitive edge. 3. Prioritize Customer Experience Big players often focus on scaling operations, leaving room for smaller operators to excel in personalizing customer service. At Intercity.ng, we consistently advise our partners to prioritize being friendly, approachable, responsive, timely, and ensuring the safety and comfort of their passengers. Small operators can stand out by providing well-maintained vehicles, employing courteous drivers, and respecting passenger comfort. 4. Smart Marketing on a Budget Smaller operators often lack the marketing budgets of big companies, but grassroots and digital marketing can help level the playing field. For example, Big Uche Transport, one of our partners, has embraced the smart use of Facebook and Instagram to promote their brand, significantly increasing their customer base and patronage. By showcasing your unique value and leveraging satisfied customers as ambassadors, you can achieve remarkable results. 5. Adapt to Customer Feedback Smaller operators have the advantage of agility, allowing them to quickly respond to customer needs. For example, Divine Touch Transport, one of our partners in Ibadan, collects feedback via our review page after each journey. They consistently use this input to refine their services, ensuring passengers feel valued. Conclusion By embracing technology, prioritizing customer experience, targeting niche markets, and using smart marketing strategies, tier-3 operators can thrive in an industry dominated by giants. Your journey to success starts with the right strategies and partners like Intercity.ng to guide you every step of the way. #mobilitytech

In this publication Mariam Hamidou and Folarin O. narrates T40 Technologies mission via Intercity NG: how they bring a blend of tech and sustainability expertise that’s shaping the future of African mobility. By expanding across 20 West African cities, we are not just setting a new benchmark—we are leading a movement... Read more about our vision via TechCabal https://lnkd.in/e2drvFCz #intercity #T40technologies #sustainablecities #greencities #SGDgoals #mobilitytech

Handling Interstate Parcel Deliveries with Speed & Reliability At Intercity NG we understand the importance of timely and secure and affordable interstate parcel deliveries. Whether it's business inventory, personal packages, or urgent documents, ensuring that parcels arrive at their destination without delay or damage at an affordable price point is crucial for both sender and recipient. That's why we have built our platform and model to prioritize speed, security, cost, and customer satisfaction. Speed and Efficiency We’ve hundreds of partnered with a network of trusted logistics providers to streamline the process of interstate deliveries across the nation. Our system optimizes delivery paths, minimizing delays and ensuring that parcels are handled with speed. In fact, we’ve reduced average delivery times by 15% in the last year alone by creating hubs in our operational cities. Our real-time tracking system gives both senders immediate visibility into the status of their parcels, ensuring transparency every step of the way. Affordability Due to our extensive network of operators we havve bee able to leverage relationship and transaction in volume to bring our esteemed customer very affordable price to suit the business and transactions. Improvements Based on User Feedback We place great importance on listening to our customers, and their feedback has played a pivotal role in improving our services. After receiving feedback about cost of delivery and reliable services, we upgraded our business model to include a subscriptionbased model for businesses that do large volumes, and we also upgrade the requirements for partners operator to ensure that we only have quality bus operators. Furthermore, we have invested in training for our delivery partners, ensuring that they adhere to our high standards for safety, speed, and professionalism. This feedback loop has enabled us to continuously evolve, and we are committed to making the interstate delivery process as seamless and reliable as possible. #Logistics #interstate #delivery #sme

At Intercity.ng, we believe in solutions, not limitations. Say goodbye to Hidden charges ❌ Long wait at the park ❌ Not getting your favourite seat ❌ Can’t compare bus tickets ❌ Can't negotiate price online ❌ and other interstate road travel hurdles. We're here to help you travel better🚀 Send parcels and buy your bus tickets on intercity.ng today #IntercityNG #travel #bustickets #interstatetravel

Can the right data really help drive growth for African transporters? In Nigeria and across Africa, transport isn’t just about moving from Point A to Point B—it’s about connecting lives, communities, and opportunities. But as any operator will tell you, managing routes, keeping costs down, and staying efficient in our bustling cities and rugged roads is no small feat. That’s where data comes in. Intercity NG is on a mission to help Nigerian transport operators unlock the power of data to grow smarter and deliver better experiences. Here’s what data-driven insights can mean on our roads: Route Optimization: From the busy lanes of Lagos to the quieter routes in the Jos, data helps operators identify high-demand routes and underserved areas. Real-Time Tracking: With live location updates, passengers and operators alike enjoy transparency and peace of mind. We know how important it is to stay informed in real-time. Demand Prediction: Avoiding (or reduce) “empty seat” days and overbooked ones by forecasting demand, so vehicles are optimized for peak and low periods. Cost Management: Reducing operational costs through smart analysis—vital for a market as price-sensitive as ours. Customer Insights: Listening to our passengers’ preferences and creating a travel experience that makes people come back. Performance Metrics: Tracking efficiency to boost overall performance—because even in the hustle and bustle, efficiency counts. For Africa's intercity transport operators, data-driven insights can be the difference between simply surviving and thriving. With the right tools, they can run better routes, serve more passengers, and grow sustainably. T40 Technologies via Intercity NG is proud to be part of this journey. Let’s use data to drive a more connected, efficient Africa—one route at a time. #MoveBetter

More than 4 million Nigerians travel by road public transportation daily. Different passengers Boarding from popular parks like Ojota, Berger and Oshod in Lagos, to Iwo-Road, Ojoo, and Challenge in Ibadan to Upper Iweka in Onitsha with the simple hope of a safe and satisfying experience. Nigeria’s road transport sector has long struggled with poor service quality, often risking both passengers' safety and environmental sustainability. Imagine boarding a bus for a long-awaited trip, only to face issues like delayed departure or ticket mismanagement, frustration builds quickly. But what if transport operators could resolve these problems in real time, transforming the entire experience? T40 Technologies is leading this change, revolutionizing how operators manage their services through our advanced Intercity NG ERP. Our platform empowers operators to track, monitor, and respond to customer feedback in real time, whether it’s a seating issue, route delay, or service miscommunication. With the product we have built at T40 , fleet management isn't just about logistics; it's about achieving maximum customer satisfaction. One of our recent partners, a major bus operator, struggled with overbooking, delays, and miscommunication. By integrating T40’s feedback loop, they began resolving issues as soon as they were flagged, sending corrective actions to drivers or ground teams immediately. The result? Customer complaints dropped by 35%, and satisfaction soared. We have spent the past 3 years ensuring a total transformation in road transportation, not just by managing fleets but by creating unforgettable travel experiences. With real-time solutions, passengers can finally enjoy a smoother, safer, and more reliable journey across Nigeria. It’s not just about fixing what's broken, it's about preventing issues and enhancing comfort every step of the way. #CustomerExperience #TransportTech #Innovation #SaaS #Nigeria #T40 #SustainableTransport

We are happy to be part of the sponsors of this year’s Inspire Africa Conference! The Theme – Product is hard, resonates with our experience T40 Technologies | Intercity NG as a product-led company building SaaS for the transport and logistics industry to improve the operations and help them generate more revenue. We have truly unlearn and re-learn on different touch points around product management and leadership. Cheers to Marty Cagan, Christian Idiodi, Chidi Afulezi and the rest of the amazing partners at Silicon Valley Product Group for their teachings. See you next year! #InspireAfricon2024 #IntercityNG #T40Technologies #mobilitytech #transporttech

One of our core strenghts is to listen to users of our products. We have consistently relied on your feedback to improve our services. We want to improve how parcels move from one city to another! If sending parcels across different cities in Nigeria is a core part of your business operations, or you are an individual that move goods to different cities, we need your input in this survey. 👉https://lnkd.in/eT3reXks Thanks. Kindly help us share too https://lnkd.in/eT3reXks #survey #waybill #sendparcel #mobility #logistics