Neople

What’s the best solution for complex seasonal support needs across different regions? We could tell you Neople is here to the rescue, but our customers can better explain how they collaborate with their digital colleagues to scale and improve support 💪 This one is special, as Neople's Taylor helped out The Social Hub, leading to a +15% increase in CSAT within just a few months. The collaboration kicked off with a pilot and some ambitious goals ⭐️ Increase or maintain customer satisfaction 📧 Reduce time spent per email 🌎 Add multilingual support without compromising satisfaction 🧑🏫 Ensure ease of use and gather feedback regularly After a successful onboarding and pilot, Taylor is already up for a promotion and will collaborate with other teams too 🏆 Want to learn more about Taylor’s role at The Social Hub? Check out the video below or read the full case on our website: https://lnkd.in/evVirR3f

It’s a wrap! ✅ But what did you miss? 👀 Last week, we held the ‘Beat Bots and Bullsh*t Lunch & Learn’ event together with Gorilla Services 🫶 Here’s what you missed in case you couldn’t make it: 🤖 Agentic AI is set to be the next BIG thing—Neople will work autonomously within your support and CS teams 🌿 AI and Neople are paving the way for more sustainable practices in e-commerce 🛌 How Stoov increased efficiency by 37% thanks to their Neople, Stev 🙋 Inspiring talks and shared experiences, both on and off stage 🍫 Delicious food, including Bossche Bollen, of course 🤤 Feeling the FOMO already? Good! Make sure to join us next time. 😉 A big thank you to all the speakers including Myrthe Kos, Sako Arts, Danilo Mak, Hans de Penning, and Job Nijenhuis, our host Jules Verbeek and guests for making the event such a success 👏

We've got something exciting for all the Dutchies in support who are tired of the same old tasks. Swap your standard afternoon break for a ‘Beat Bots and Bullsh*t Lunch & Learn’ 🥗 Sounds fun, right? We promise it will be! Together with Gorilla Services, we’re hosting a free (yes, you read that right) lunch event on November 21. Here’s what you can expect: 🗣️ Kick-ass keynotes on tackling repetitive, boring tasks in customer support 🙋 Meet other support pioneers and like-minded people to share experiences 🧠 Watch AI in action as we challenge it to take on the boring stuff Practical details: 📅 November 21 - 1:00 PM 📍 JADS Den Bosch (Jheronimus Academy of Data Science) 🌮 Food & drinks on us Spots are limited, so be sure to reserve yours (link in the comments). Let’s shake up customer service together!

Invicta Watch Europe has grown significantly over the last few years. But as their customer base expanded across different countries, so did their inbox 📨 They needed a solution for this challenge, and we're thrilled that Neople turned out to be the perfect fit 🫶 Since day one, we’ve helped Invicta’s support team collaborate with their AI co-worker, Hans. Hans now helps deliver the best service in multiple languages. We spoke with Bram van Buul about the collaboration, and he’s clear about the benefits. Thanks to Hans the Invicta customer service team is now able to: → Handle more tickets at once → Save time on provide multilingual support → Give faster replies without sacrificing quality → Collaborate with AI as if it were a real colleague It’s a mix of tangible results and a happier team. We’re excited to hear that Hans has been a fantastic addition to Invicta’s support team. Oh, and the fact that he’s always on time! Pretty important when working for a watch brand, right? 😉 Check out the story via the video below or read the full case study on our website: https://lnkd.in/eQhXUYfp

🤖 + 🦍 = 💡 Exciting Partnership Announcement: Gorilla Services and Neople are teaming up! Why is this exciting news, you might wonder? Gorilla Services brings their Freshdesk expertise, ensuring Neople integrates smoothly into your contact center workflow—boosting both efficiency and customer satisfaction. Together, we’re committed to offering tailored managed services and advanced integrations, with a shared focus on seamless adoption strategies. 🌟 And let’s not forget: we can fully support Dutch-speaking businesses, which is central to this collaboration. We’re making strides toward more intuitive, personalized AI solutions. Are you struggling with a flood of customer queries? No worries, we’ve got you covered. With expert Freshdesk setups by Gorilla Services and Neople’s digital colleagues by your side, you’ll ride the waves with ease, ensuring a smooth customer journey. 🫡

Oh hello… look at these rockstars who have recently joined Neople! 💪 So, who are all these amazing people? → Seynabou Diop joined us as Head of Product, bringing years of experience in Product and SaaS → Art Koci, our new AI Engineer, has already fallen in love with our Bossche Bollen (a local treat) → Mikael Bååth, a lifelong programmer, enjoys sparring with swords in his spare time (don’t worry, only lightly) → Douglas van Oijen, our VP of Sales, who you might spot wearing shorts (and maybe even flip-flops) to work → Daniel Schmidt, Account Executive by day and producer/DJ by night Welcome to the team! We’re excited to have you 😍

Consumers' expectations are at an all-time high in e-commerce. One important factor influencing customer satisfaction is handling time ⏳ A true challenge for many customer support teams. BigCommerce already predicted that the role of generative AI will grow when it comes to improving customer service in e-commerce. And we couldn’t agree more. But of course, improving support and decreasing handle times go beyond AI. That’s why we’ve summarized 8 practical tips to implement sooner rather than later—or regret it when you lose potential customers due to long average handle times 👇

You know that feeling when you’re absolutely nailing it at work? Well, our Neople can’t actually feel emotions, but their responses sure come across as very human. That’s why we’re incredibly proud of our Neople when they excel at their new employers. Last year, Frits landed his first contract at PSV ⚽️ Isn’t it a fantastic compliment to hear that Frits is coming up with great responses for the support team? Keep rocking it, Frits and PSV—we’re rooting for you both! 📣

𝐂𝐡𝐚𝐭𝐛𝐨𝐭𝐬 ≠ 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐠𝐞𝐧𝐭𝐬 E-commerce businesses often use chatbots to handle a variety of customer inquiries. But at their core, chatbots are designed for simple, scripted conversations. So, what happens when customers ask more complex questions? The result is often wrong or weird chatbot answers. The outcome? Right, frustrated customers 🤯 Virtual agents, on the other hand, are different because of the advanced technologies they use: → Natural language processing → Artificial emotional intelligence → Machine learning algorithms → Deep learning and feedback mechanisms These capabilities enable virtual agents to understand and process more complex interactions. As a result, they can provide personalized and adaptive responses 🙇♂️ Want to know more about the key differences and benefits? Go check out our new blog!

🌟 🌐✨ 𝐈𝐧𝐭𝐫𝐨𝐝𝐮𝐜𝐢𝐧𝐠 𝐄𝐯𝐲 – 𝐓𝐡𝐞 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 𝐝𝐲𝐧𝐚𝐦𝐨 𝐛𝐞𝐡𝐢𝐧𝐝 Energyhouse’𝐬 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 🛠️👩💻 Evy is all set to assist, understand, and resolve issues with the highest efficiency only a blend of technology can achieve. Evy works alongside her human colleagues. Together with the team and the tools they use, she’s able to manage the constant flow of questions and concerns with grace and efficiency ✨ As Evy begins this new chapter, she's here to learn, grow, and gradually become an integrated part of the team. Curious to know what her role as an AI coworker looks like? Evy supports in multiple ways: → Analyze customer inquiries → Offer swift and accurate information → Ensure everyone reaching out to EnergyHouse feels heard and supported We're excited to see how Evy's presence at EnergyHouse continues to help customers and the team. This is what the future of customer service looks like—responsive, intelligent, and always ready to assist. Thank you for your trust Jan-Hein Pierik and Matthias Blom!