Oaky

🎸 Rock into the New Year with Oaky! This holiday season, we’re spreading upsell magic, helping hotels create unforgettable guest experiences while boosting revenue with ease. We believe upselling should be FUN, not a tiresome chore for hotel teams — and that’s exactly what our Upsell Rock Video reflects! Watch the video to meet the people behind the product helping hoteliers like you win guests’ hearts around the world 🧡💜 Ready to bring upsell magic to your hotel in 2025? Oaky makes it easy to build a consistent, scalable upsell strategy that turns every guest's stay into a cherished memory, all while keeping upselling fun for your team 🪄 Hit the right upselling note in 2025 by booking a demo today: https://hubs.li/Q02_n3ST0 #oaky #hoteltech #hotelupsell #hotelupselling #hotelrevenue #hotelupsellstrategy #hotelupsellsoftware

Tried implementing a profitable #frontdeskupselling strategy, but it didn’t work? ❌ You may have faced one of the top 3 challenges that hold many hotel teams back. According to Pablo Torres, hospitality consultant and Oaky’s front desk upselling coach, the biggest hurdle is not realizing your hotel’s full potential. This can create the illusion that you're already doing well with upselling, when, in reality, there's plenty of room for growth. Another common issue is your team feeling unsure about doing upselling at check-in, thinking guests won’t be interested or can’t afford upgrades and additional services. ✅ Want to learn how to overcome these challenges? Check out expert insights and solutions that could turn things around 👇

Not offering early check-in or late check-out to your guests? You could be missing out on 12% in potential upsell revenue 💸 Our data shows that these room-related offers accounted for 12% of total upsell revenue for Oaky customers in 2024. That said, managing early check-in and late check-out (ECI/LCO) comes with its challenges, such as risk of overbooking, increased operational pressure and negative guest experience if last-minute requests can’t be accommodated. 💡 To simplify the process and ease your workload, leverage Oaky’s smart auto-approval rules for ECI/LCO that are specifically designed to: ✅ Prevent overbooking by automatically approving requests only when your inventory allows and switching to manual approval when set limits are reached. ✅ Stay flexible and seize last-minute requests and revenue opportunities. ✅ Reduce rejections to provide a smooth experience to your guests. Book a chat to learn more about Oaky's capabilities: https://hubs.li/Q02-HnbY0 #oaky #hotelupsell #hotelrevenue #hotelroominventory #hotelcheckin #hotelcheckout #hoteltech

Your upselling strategy won’t stick with your team unless you have upselling champions. But who are they, and how can you identify one? Let’s face it — the ability to sell to guests and boost revenue doesn’t make someone a true champion. For someone tasked with motivating others and leading the team’s upselling efforts, it takes much more. In our latest podcast, Pablo Torres, a front desk upselling coach at Oaky, shares the key traits of a real upselling champion. Such a champion is: 🚀 Ambitious and growth-oriented: Eager to prove their potential and work towards a future as a Front Office Manager or beyond! 📊 Data-savvy and results-driven: Skilled at analyzing performance to consistently deliver value. 🌱 Committed and adaptable: Dedicated to the long-term upselling journey, fostering a positive mindset in newcomers while ensuring team stability. Tune in to discover how to identify and nurture these essential players within your front desk team: https://hubs.ly/Q02-j-cD0 #oaky #hotelupselling #hotelupsell #frontdeskupselling #upsellingchampion #hoteltech #hotelupsellsoftware

Did you know that 58% of travelers go back to a childhood vacation spot when traveling with their kids (according to the 2025 Hilton Trends Report)? Plus, 49% like to visit the same place year after year 😮 So, how can your hotel tap into this trend? ✨ Promote your loyalty programs to encourage repeat visits. ✨ Create themed rooms that take families on a trip down memory lane. ✨ Offer connecting rooms as a room upgrade – perfect for families who want separate spaces but still want to feel connected. To highlight your offerings and encourage guests to explore them, leverage upselling. Make it simple for families to upgrade their experience, book exclusive activities and special offers that help create lasting memories together. Explore more #hospitalitytrends2025 here: https://hubs.li/Q02-5P8C0 #oaky #hotelupsell #hotetrends #hoteltrends2025 #hospitality

Smart Technology + Human Touch = Ultimate Luxury? Or what will the future of #hospitality look like for #luxuryhotels? 🔮 As technology continues to evolve, it will play a bigger role in automating operations. But the power of human touch and connection remains vital for providing the high level of service expected at luxury properties. According to Pablo Torres, a hospitality consultant and Oaky’s new front desk upselling coach, budget hotels might adopt an entirely contactless approach where all operations are run by machines. Luxury hotels, on the other hand, will need to find a balance between human service and smart hotel tech. At the end of the day, a robot cannot brighten your day with a real smile or offer a genuine conversation 🤖 Tune in to the latest episode of the LowKey podcast to hear more insights from Pablo and his perspectives on traditional vs. next-generation hospitality and #upselling: https://hubs.li/Q02ZxxMZ0

The Oaky team is back from Estrategias en Ancillaries: Claves para la Rentabilidad y la Experiencia del Huésped (Ancillary Strategies: Keys to Profitability and Guest Experience) in sunny Mallorca, feeling inspired and supercharged with fresh insights! 🤩 One takeaway that stood out: According to NTT DATA Europe & Latam, hoteliers can boost revenue by 6-9% through strategic sales of ancillary services. That’s a huge opportunity many hotels are still missing out on. Other key takeaways include: 1️⃣ Focus on perceived value, not discounts Instead of offering a 10% discount on a week-long resort stay (which could mean losing €300-€500), provide something that adds value to the guest’s stay. For example, adding a massage might cost you just €30 but will deliver far greater perceived value for your guests. 2️⃣ Solve guest pain points Guests don’t want to wait in lines to request services — technology can help prevent this. They also crave authentic local experiences, so partnering with local providers can help enhance your guest’s stay. 3️⃣ An ancillary revenue plan is a win-win-win 🔸 Your guests enjoy a better experience and are more likely to return. 🔸 You open up new revenue streams, boosting your profitability. 🔸 Your team feels motivated and rewarded, resulting in increased retention. A big thank you to Pere Estela Pujals and Juan Serna from Iberostar Group for the warm welcome, and to Erik Tengen, Pablo Torres, and Valentina Alvarez Wyssmann for representing Oaky at the event 🧡 We also loved the insightful roundtable discussion with industry leaders Pere Estela Pujals (Iberostar Group), Félix Pérez Serrano (Mirai), Gabriel Bergas Sastre (Bahia Principe Hotels & Resorts), Iñigo Onieva (Barcelo Hotel Group), and Eduardo Rubio (Meliá Hotels International). Thank you for sharing your strategies! 🙌 Special shoutout to Erik Tengen for his engaging talk on why convenience is the new luxury and how technology can integrate ancillary sales into hotel operations. And, of course, a huge thanks to Ignacio Ochoa [LION] for putting together such an insight-packed event! 💜 #oaky #hoteltech #hotelevent #hospitalityevent #ancillaryrevenue #hotelancillaryrevenue

“We tried to upsell manually, but it didn’t yield good results. It was hard to keep track of who was doing what”, says Linus Svedberg, Front Office Manager at Quality Hotel Globe (Strawberry). One of the major challenges for hotels trying to introduce front desk upselling is a lack of a simple system to view available room upgrades and services and track team performance. To tackle this challenge, Quality Hotel Globe implemented Oaky to make upselling consistent, profitable, and fun for their team ✨ Here’s what they achieved in just a few months of using Oaky 👇 🎯 Objective: Establish a consistent and structured upselling process ✅ Result: Thanks to Oaky, Linus initiated a shift in the team’s approach to sales at check-in. The team no longer has to check multiple systems to offer an upgrade or service, as upsell recommendations come directly from Oaky. They also waved goodbye to tracking upsells manually, thanks to the two-way integration between Oaky and Mews. 🎯 Objective: Track team performance and implement an incentive program ✅ Result: Oaky enabled the hotel to introduce a successful incentive program that rewards the team and boosts motivation. The healthy competition fuels agents’ enthusiasm to set new sales records, making upselling both productive and fun. 🎯 Objective: Increase front desk upsell revenue ✅ Result:  - In just their first month of using Oaky, the team surpassed their upsell goal by 2000%. - The average upsell amount reached 36 EUR (410 SEK) per upsold item per month in 2024, peaking at 38 EUR (429 SEK) in July. - The average conversion rate of 15% in 2024 (reaching 21% in July), with the team consistently beating new revenue targets month after month. Read the full customer story here: https://lnkd.in/e8mCQ7_H #oaky #qualityhotelglobe #strawberry #hotelupsell #hotelupselling #hotelsoftware #frontdeskupsell #frontdeskupselling

Building an upselling culture and instilling confidence in front desk agents to upsell at check-in is no easy task for any front desk manager. That’s why we’ve been on a mission to help hoteliers upskill their teams and create a consistent approach to upselling 🎯 Our recent workshops, in collaboration with Heyward Group at Siam Kempinski Hotel Bangkok were a big success. These interactive sessions helped enhance the skills and expertise of front desk managers and agents across the chain: 🔸 Train the Trainer workshop — designed for front desk managers to help them coach and motivate their teams, facilitating a strong upselling culture. 🔸 Agent Training — a hands-on session for front desk agents aimed at boosting their upselling skills and confidence to engage guests and offer relevant upsells at check-in that not only boost guest satisfaction but also drive revenue for hotels. Thank you, Leandros Dias (Ross) and Chuleeporn Somsan, for helping us bring these exciting sessions to life 🙌 And a huge shoutout to Benedikt Bouillon, great trainer at Heyward Group and Oaky's Clément Dénarié and Marjorie Tann for sharing your knowledge and practical insights, inspiring the teams to become true upselling pros! #hotelupsell #frontdeskupselling #hotelfrontdeskupselling #hoteltech #oaky #upselltraining

Throwback to an exclusive Oaky workshop hosted by Accor in their office in Bangkok (Thailand)! 🌏✨ We had the privilege of conducting an interactive session focused on tackling one of the critical challenges hotels face — how they can make it super easy (and fun!) for guests to discover and buy extras and services directly from the hotel to enhance their experience while increasing revenue. On top of that, we dove deeper into upselling best practices and pricing strategies to maximize results 🚀 It was inspiring to see the participants' energy and genuine interest in implementing these strategies and embracing the power of automated upselling. Thank you, Dmitrii Shestakov, Director of Revenue Systems & Training MEA APAC at Accor, and Clément Dénarié from Oaky, for sharing your valuable insights and making this event a success. A big thanks to all the participants – it’s always a pleasure to collaborate with such forward-thinking professionals! 👏 #oaky #hotelupsell #hotelupselling #hospitalityworkshop #hoteltech #hotelsoftware