Turf

Do you know what one of the most overlooked engagement and activity boosters for a customer community is? ⬇️ Centralizing other customer facing modules (e.g knowledge base, feedback & ideation boards) inside your customer community. Either: 1️⃣ Host your customer facing modules in the same environment as your community through native functionality from the community platform provider. 2️⃣ Integrate your existing tech stack for each customer-facing module with your community platform and showcase the modules inside your community (only the data or with a full iframe embed). 3️⃣ Redirect and link to each individual module with a button inside your community. Create a button for each module and when clicked, redirect to that module in its original location and environment. Here is a great article about some more community engagement boosting tricks: https://lnkd.in/e8DysKBc

🚨 New feature release alert!!! 🚨 Community content translation: Let your community members translate your community and its content into their preferred language. You can now also let your members create posts and comments in their preferred language and it will automatically translate them for your other members. There is no data out there yet on how much content translation can affect community engagement and activity. We will be closely monitoring this over the next few months. Stay tuned for our findings 👀

📞📞📞 Calling all our community, CS, and founder friends. We need your help to become product of the day on Product Hunt. It would be amazing if you can support us here: https://lnkd.in/eU_k2nN6

We are live on Product Hunt!!! 🚀 Your support on the launch would mean a lot. If you have a minute and want to support us, you can do it here: https://lnkd.in/g7JhR8fi Let's see the power of our community family 😎

✨ New feature highlight!! ✨ Community gamification engine: Let your members rise to prominence in your community, attach users to your brand, incentivize your users to create quality content, and increase the value of your community over time. The gamification engine in your community built on Turf allows your most valuable members to have more influence in deciding what else are valuable posts and contributions for the community and position that content higher in your community feeds. Here some key features of the gamification engine in your community: - Upvote & downvote community posts and comments. - Display a member leaderboard. - Award custom badges. - Increase community influence based on gamification levels. - And more... What other gamification features would you like to see next? 👀

✨ New feature release!! ✨ In-app community widget: Bring your community environment to your software application or your website. Let customers view and use all the modules of your community environment, inside your SaaS application. Your customers want to be active and participate in your community most when they are using your product in real time or when they have just used it. Lowering the barrier to entry as much as possible in these scenarios is key to driving community engagement. You can now install your in-app community widget by going inside your Turf admin dashboard -> click 'settings' -> click 'in-app widget' -> copy the code snippet -> paste it before the </body> tag in your application or website. No fancy integrations with your application needed! 😎😎

✨ New feature release!! ✨ Community business impact analytics: Get direct insight into how your community initiative and customer self-service portal are impacting key business metrics/objectives. Get insight into: 1. The number of support cases that are being deflected through your community and/or self-service portal. 2. Total amount of saved support costs with your community and/or self-service portal. 3. Customer churn rate of customers who are a community member. 4. Customer lifetime value (CLV) of customers who are a community member. 5. The total amount of added customer lifetime value (CLV) by your community initiative. Fellow community builders, tag your peers because it's time to show them how much value you are bringing to the table! Let's uncover the actual value of your community initiative 👀

✨ New feature release!! ✨ Community visitor sources: Get insight into how your users are going to your community environment. Track how many people are going to your customer community environment through the ‘community’ button on your website, in your software, or anywhere else. View how your community content is performing on Google and create tracking links for every other way people can find and enter your customer community environment. Improve community usage by a/b testing the position of the ‘community’ button in your software application, review the impact of sending out community invites in your newsletter, and all in all identify the flows that bring the most traffic to your community. What would you like to see next? 🚀

Bubbles is now Turf! 🎉 Yep, you heard that right. Out with the old, in with the new. Say hi to Turf, the new name of Bubbles! As Bubbles we have grown our platform and evolved alongside our amazing early adopters, advisors, and customer community peers. We have listened to all your feedback, gained new insights, and seized the opportunity to redefine ourselves in a way that truly reflects our vision and commitment to building the best customer self-service platform for SaaS companies - Turf! But hold on, don’t worry - while our name’s changing, we’re still the same crew of passionate builders looking to enable SaaS companies to reduce churn rates and costs by providing the best possible customer experience for their users. So what’s next? Well, we invite you to hop on this crazy train with us and embark on the next part of our adventure. Thanks a million for all the support so far and stay tuned for more upcoming news! 😎😎