Capability Group Ltd.

What a year it’s been! 🎉 As 2024 comes to a close, we’re feeling incredibly grateful for the partnerships, projects, and progress we’ve achieved together. Thank you to our clients, partners, and community. Together, we've transformed individuals, teams, and organisations at scale. 🌟 The team here will be taking a well-deserved break, so our office will be closed from December 21st to January 6th. The Axonify support team will be available during this period with reduced hours. Wishing you all a joyful holiday season and a bright start to the new year! 🥂 See you in 2025! 🚀

Since Axonify’s last deskless survey in 2022, the challenges and complexities faced by frontline workers have shifted—yet they remain as pressing as ever. The pandemic brought crisis management and burnout to the forefront, leaving nearly half of managers feeling overwhelmed and 39% of workers considering a career change. But as we move beyond the intense turbulence of recent years, frontline employees are beginning to feel more optimistic, though persistent hurdles still block a truly sustainable future. This year’s report, explores the insights and perspectives of frontline teams and industry leaders across retail, hospitality, and logistics to shed light on today’s top challenges and actionable strategies for empowering deskless workers with the support and consistency they deserve. Check it out 👇

Manual handling injuries are a costly issue across industries like retail, healthcare, and manufacturing. For years, traditional training methods—whether classroom-based or online—have been the go-to for teaching manual handling techniques. However, these approaches are no longer delivering the desired results. Despite best efforts, traditional training methods often fail to engage employees or drive long-term behaviour change. The outcome? High injury rates, increased absenteeism, and rising costs due to worker compensation claims. Here’s why VR is the key to effective manual handling > https://hubs.la/Q02ZQwmx0

It’s been a year and a half since we launched the Tuberculosis Warriors initiative in Southeast Asia, and the impact has been incredible in raising awareness and driving action against TB. 🚀 Over 1 million users have visited the website to check their symptoms, access vital information, and find the nearest clinic for testing. ✨ We’re transforming the perception of tuberculosis from a silent threat into a battle that we can actively fight—and win. 👉 Check out the teaser of our TB initiative below!

Frontline workers are the backbone of many industries, but are we doing enough to support them? Axonify’s latest report dives deep into what truly drives frontline employees and managers, revealing the challenges they face and the support they need to thrive. Here’s a sneak peek of the insights: 🔸 Manager burnout alert: 67% of managers admit they’re “making it up as they go,” feeling overwhelmed with non-managerial tasks and lacking the support to lead effectively. 🔸 Preparing for customer conflicts: Handling challenging customers ranks among the top concerns for both managers and frontline employees. 🔸 Leverage technology, but keep it real: 54% of managers feel understaffed, and while tech can be a game-changer, it’s about choosing tools that provide real support, not just hype. Ready to unlock these insights and more? Download the full report now > https://hubs.la/Q02ZQ8CT0

🚀 The AI revolution is here, but is your culture ready to embrace it? According to Gallup, corporate investment in AI is skyrocketing, with global spending set to reach $632 billion by 2028. Yet, while two-thirds of employees are optimistic about AI, NEARLY 70% NEVER USE IT. Why? The gap between AI adoption and usage isn’t due to a lack of tools—it’s a culture problem. Swipe through our carousel for actionable insights from Gallup on bridging the AI culture gap. 👉 Ready to future-proof your team? Let's connect and explore how you can build a culture that’s AI-ready. #AIAdoption #WorkplaceCulture #DigitalTransformation #FutureOfWork

Digital transformation, evolving consumer habits, and disruptive technologies like AI, self-checkout, and hybrid retail models are reshaping the retail industry. The role of social media in influencing purchasing decisions is growing and customers expect seamless omnichannel experiences that bridge in-store and online shopping. While much has been talked about how retailers can manage these changes at a corporate level, there’s a gap when it comes to equipping frontline teams to keep pace with this transformation. Check out our latest article about how to prepare frontline teams for constant change 👇

The holiday rush doesn’t have to be stressful for frontline workers! With an efficient onboarding process in place, retailers can ensure seasonal hires are prepared to handle the pressure. By focusing on critical skills, delivering training in bite-sized formats, and leveraging digital tools like VR, e-learning, and mobile learning, you can get new employees up to speed in no time. Check out this article about “How to get new hires ready for the holiday rush” > https://hubs.la/Q02ZQhZN0

🏆Congratulations to Debbie Smith and the phenomenal Digital Learning Enablement team at EnergyAustralia for winning the 2024 Axonify International Awards for Best Learning Transformation! 🎉 We’re incredibly proud to have supported this journey alongside such a talented and dedicated team. 🚀

Exciting times as we kick off this immersive learning journey with Talespin by Cornerstone for one of the world's leading private banking groups 🚀