Veja como você pode aprimorar suas habilidades de resolução de problemas estratégicos com feedback.

Embracing feedback not only refines your strategies but also builds a culture of continuous improvement and collaboration. Last year, Shopify’s CEO Tobias Lütke shared how he reshaped his approach to problem-solving by encouraging a culture of open feedback within the company. Lütke realized that for Shopify to stay innovative, he needed to understand the blind spots in his strategic thinking. He started by holding regular feedback sessions where everyone was encouraged to critique each other's ideas constructively. This practice led to a significant breakthrough. When Shopify was considering a major shift in its logistics strategy, the feedback sessions uncovered potential risks and alternative solutions that weren't considered.

Enhance strategic problem-solving by seeking constructive feedback regularly, reflecting on it to identify strengths and weaknesses, iterating solutions, and applying insights to similar challenges for continuous improvement and growth.

Seek diverse feedback! Gathering feedback from peers, supervisors, mentors, and team members, proves really well to gain multiple perspectives. Combine formal methods such as performance reviews and 360-degree feedback with informal channels like casual conversations and brainstorming sessions.

Aceptar e incentivar la retroalimentación. Crear espacios de debate con tu equipo y dar opciones a tus clientes para que puedan comentar sobre la situación, la calidad del servicio que les brindas o sobre tu gestión, según sea el caso, es una herramienta estratégica para detectar fallas ocultas y generar las soluciones necesarias, potenciando nuestras habilidades de resolución de conflictos.

💡 Engage in deep reflection post-feedback to understand implications and align with experiences. 💡 Dissect complex problems to grasp underlying factors contributing to difficulty. 💡 Develop a clearer picture of strategic thinking patterns for refinement. 💡 Adapt strategies to better tackle future challenges based on reflections.

Analyzing feedback is crucial in crafting effective strategies. It provides direct insights into customer experiences, highlighting areas for improvement and opportunities for innovation. 💡By systematically reviewing feedback, businesses can make informed decisions, enhance customer satisfaction, and drive continuous growth. Integrating this analysis into strategic planning ensures that actions are aligned with customer needs and expectations, leading to better outcomes and sustained success.

Luego de recopilar información a través de la retroalimentación, es indispensable que esta sea sometida a un análisis intencionado hacia la búsqueda de puntos a mejorar. Una habilidad estratégica enfocada hacia la resolución de conflictos, requiere de muchos momentos de análisis profundo para anticiparse a futuros escenarios complejos.

In strategy, it is key to have an elastic mind, as our internal and external world are dynamic. Strategy requires regular evaluation to step back and assess whether the plan needs a tweak (or overhaul). As a strategy facilitator, I use the #strategysketch to support executive teams in their formulation phase and regular evaluation, gathering important feedback about our team alignment. Implementation failures and drama happen when we don't have clear agreements or are not aligned, making this a key evaluation during this interim feedback phase. Our methods ensure that the feedback is effectively integrated into a strategy, making the adjustments more impactful and aligned, ensuring the energy and focus are maintained during implementation.

A great example comes from Netflix's CEO, Reed Hastings. When Netflix decided to shift from DVD rentals to streaming, it wasn’t just a leap of faith but a carefully executed strategy. Hastings and his team had planned the transition meticulously. They launched streaming as a complementary service before fully transitioning, allowing them to gather data and make necessary adjustments. This approach paid off. By executing their planned changes and learning from the immediate feedback, Netflix not only survived the shift but thrived, becoming a leader in the streaming industry. So, execute your plans with confidence, watch the results, and be ready to adapt. Executing changes then becomes a part of the whole process.

Don’t forget to implement course corrections to keep you heading in the right direction. Try not to be so focused on the goal you lose sight of the process.

The key is to actively seek out feedback, both positive and constructive criticism, from colleagues, managers, or even customers. Don't get defensive - keep an open mind and really listen to understand different perspectives. Reflect on the feedback, identify areas for improvement, and create an action plan. But also, recognize your strengths that get highlighted. Consistently implementing feedback allows you to refine your problem-solving approach over time. Remember, feedback is a gift - embrace it to elevate your strategic thinking abilities.

Aprender a hacer preguntas poderosas es indispensable para dar con una resolución efectiva de un problema. Hacer las preguntas correctas incentiva el análisis rápido sobre el caso concreto y lo que se quiere resolver.